“I have been hearing nothing but glowing reviews, and to be honest, I am anything but impressed. We were seated right away (2 adults, 2 kids). I thought something was up when just getting a drink order in took way longer than it should have.I ordered a 6 piece chicken basket with tots, an extra side of tots, and an order of the fried avocado bites. My cousin ordered a chicken sandwich, no cheese, and fries. One kid ordered mac and cheese with fries, and the other a chicken strip kids' meal.It went downhill from here. Not only did the server disappeared for I don't know how long, but the rare occasion she would blow by she would tell us she was checking on our food. Sadly, I am pretty sure that was not happening.While we waited, quite patiently, several tables that were seated after us not only got their food but paid their bills, left, and the tables were filled with new patrons. Who also got their food before us.Now, according to our server, who once I asked to speak to a manager, stated the order got lost. She said she would have a manager come to the table, and the manager was a no-show either. Eventually, the server brought the manager over. She was quite apologetic, promised to comp our meals, and stated that our food had been given to the wrong people. So, yea, there's that.Eventually, they brought our food. There was no extra order of tots, cheese on the chicken sandwich, and we had to ask for drink refills.Listen, I get that the place was a little busy, and I certainly understand things going awry at times. To say that no one appeared to know what was going on at any particular point in time would be rather generous. Different stories, servers that clearly need training, or a less busy shift, and the ising on the cake? The one girl, I have no idea what her function is, who kept yelling into her headset, grumpily deriding coworkers, and stuck with a permanent dour expression.I will not lie to you. The chicken strips and the tater tots were pretty damned good. Even the fried avocado bites were pretty decent. I am hard-pressed to say it was even close enough to overcome what can only be described as one of the most miserable dining experiences I have had in a very long time.Will I go back? Despite this location being literally 5 minutes from my house, probably not. I may go to one of your other locations to see if I have a better experience. I just don't know for sure.UPDATE: Within a few hours, at most, of posting this review, which also posted to the location via an online comment card, their District Manager, contacted me via email. I received a very nice apology, was told my comments would be used for training, and that I would be sent some gift certificates as a way to entice me to give it another try. I turned down the gist certificates, as I do not give comments or reviews with the thought of getting anything for it. I also stated that, due to the quick response and nice email, I would give them another try. I will update this review at that time.Update #2: I should have updated this a while back, but I rarely look back at my old reviews. My bad on this one. Toot's has become a regular place to eat for me. Since the initial experience, all of my servers have been fantastic, no matter if I am at a table, sitting in the bar area, or sitting at the bar. The food is still wonderful, and as of late, I have getting the sweet potato fries/wedges (which are dang good). ?Anyway, I have, rightfully, updated my ratings from 1 to 4 stars. Thanks Toot's staff for changing my mind.“
“My girlfriend and I have been going here for a good bit and we love it. The food is great and the margaritas are fire. The waiters are really nice and they gave us free queso last time. Also they're open until 10pm! Love going here after work.“
“I have been hearing nothing but glowing reviews, and to be honest, I am anything but impressed. We were seated right away (2 adults, 2 kids). I thought something was up when just getting a drink order in took way longer than it should have.I ordered a 6 piece chicken basket with tots, an extra side of tots, and an order of the fried avocado bites. My cousin ordered a chicken sandwich, no cheese, and fries. One kid ordered mac and cheese with fries, and the other a chicken strip kids' meal.It went downhill from here. Not only did the server disappeared for I don't know how long, but the rare occasion she would blow by she would tell us she was checking on our food. Sadly, I am pretty sure that was not happening.While we waited, quite patiently, several tables that were seated after us not only got their food but paid their bills, left, and the tables were filled with new patrons. Who also got their food before us.Now, according to our server, who once I asked to speak to a manager, stated the order got lost. She said she would have a manager come to the table, and the manager was a no-show either. Eventually, the server brought the manager over. She was quite apologetic, promised to comp our meals, and stated that our food had been given to the wrong people. So, yea, there's that.Eventually, they brought our food. There was no extra order of tots, cheese on the chicken sandwich, and we had to ask for drink refills.Listen, I get that the place was a little busy, and I certainly understand things going awry at times. To say that no one appeared to know what was going on at any particular point in time would be rather generous. Different stories, servers that clearly need training, or a less busy shift, and the ising on the cake? The one girl, I have no idea what her function is, who kept yelling into her headset, grumpily deriding coworkers, and stuck with a permanent dour expression.I will not lie to you. The chicken strips and the tater tots were pretty damned good. Even the fried avocado bites were pretty decent. I am hard-pressed to say it was even close enough to overcome what can only be described as one of the most miserable dining experiences I have had in a very long time.Will I go back? Despite this location being literally 5 minutes from my house, probably not. I may go to one of your other locations to see if I have a better experience. I just don't know for sure.UPDATE: Within a few hours, at most, of posting this review, which also posted to the location via an online comment card, their District Manager, contacted me via email. I received a very nice apology, was told my comments would be used for training, and that I would be sent some gift certificates as a way to entice me to give it another try. I turned down the gist certificates, as I do not give comments or reviews with the thought of getting anything for it. I also stated that, due to the quick response and nice email, I would give them another try. I will update this review at that time.Update #2: I should have updated this a while back, but I rarely look back at my old reviews. My bad on this one. Toot's has become a regular place to eat for me. Since the initial experience, all of my servers have been fantastic, no matter if I am at a table, sitting in the bar area, or sitting at the bar. The food is still wonderful, and as of late, I have getting the sweet potato fries/wedges (which are dang good). ?Anyway, I have, rightfully, updated my ratings from 1 to 4 stars. Thanks Toot's staff for changing my mind.“