it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
James Pohl
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Lisa Maldonado
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Aaron Gentry
Cook out tray big double burger cook out style with two walking tacos add jalapenos
Bonnie Knysz
Excellent food at an excellent rate!
Atmosphere: 5
Food: 5
Service: 5
C H
My first time here and the service was great with a long line! Wondering why the long line, well because the food is good and I also had a shake (banana pudding) yummy!
Atmosphere: 5
Food: 5
Service: 5
Howard Grimberg
Coming from up north, I kept seeing Cook Outs on the way and finally decided to try it. I coukd smell it from the road and I am glad to had it. Fast and friendly service for a very good burger with a huge selection of sides. Even the Mrs. approves.
Atmosphere: 5
Food: 5
Service: 5
Shane W.
Great tasting food and a really good price. Wish they had some locations in FL
Atmosphere: 5
Food: 5
Service: 5
Tonya Rittenhouse
We did drive thru. First time ever there. Burger was amazing. The walking tacos for the kids were perfect size...adult get more than one. Same with the some of the other things like the burrito thingy my husband got. Very small and thin but good
Great atmosphere and has a 2 story eat in. Food was great and for the price it's well worth skipping the other fast food joints. 10 outta 10 for us
Atmosphere: 5
Food: 5
Service: 5
Savanna Bird
After a long trip, Alex made our quick cookout stop one to remember! His service was fantastic—fast, friendly, and he even remembered our order right away. Thank you, Alex, for providing one of the best dining experiences in town!
Atmosphere: 5
Food: 5
Service: 5
Brandon Gray
This is one of my favorite places and I will definitely drive out of my way to get it 😁
Atmosphere: 5
Food: 5
Service: 5
The Original WHIPSNAY
Aug-2025 Its a COOK OUT. Service was quick. Be sure to check the menu for special combos. Banana shake was spectacular. If this helps please hit the like button. Thanx 9/27/2025. Got double burger (great)and 2 shakes. Fresh banana-great and chocolate chip mint- not so great. There was NO MINT in shake. Very surprised as Cook Out is normally a 5 ☆ all around.
Atmosphere: 5
Food: 4
Service: 5
Tim Sauer
Not sure what some of these reviewers are complaining about. This place is amazing. Ordered 2 double burgers with two sides each and milkshake and after they rang me up it gave me sticker shock but in a good way. You can’t go anywhere nowadays and feed two people for $20 but we just did and even got milk shakes. That’s unheard of. The food is really good too. Will be a repeat customer many times over.
it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Cook out tray big double burger cook out style with two walking tacos add jalapenos
Excellent food at an excellent rate!
Atmosphere: 5
Food: 5
Service: 5
My first time here and the service was great with a long line! Wondering why the long line, well because the food is good and I also had a shake (banana pudding) yummy!
Atmosphere: 5
Food: 5
Service: 5
Coming from up north, I kept seeing Cook Outs on the way and finally decided to try it. I coukd smell it from the road and I am glad to had it. Fast and friendly service for a very good burger with a huge selection of sides. Even the Mrs. approves.
Atmosphere: 5
Food: 5
Service: 5
Great tasting food and a really good price. Wish they had some locations in FL
Atmosphere: 5
Food: 5
Service: 5
We did drive thru. First time ever there. Burger was amazing. The walking tacos for the kids were perfect size...adult get more than one. Same with the some of the other things like the burrito thingy my husband got. Very small and thin but good
Food: 5
Service: 5
Restaurantji Recommends
Great atmosphere and has a 2 story eat in. Food was great and for the price it's well worth skipping the other fast food joints. 10 outta 10 for us
Atmosphere: 5
Food: 5
Service: 5
After a long trip, Alex made our quick cookout stop one to remember! His service was fantastic—fast, friendly, and he even remembered our order right away. Thank you, Alex, for providing one of the best dining experiences in town!
Atmosphere: 5
Food: 5
Service: 5
This is one of my favorite places and I will definitely drive out of my way to get it 😁
Atmosphere: 5
Food: 5
Service: 5
Aug-2025
Its a COOK OUT.
Service was quick. Be sure to check the menu for special combos. Banana shake was spectacular.
If this helps please hit the like button. Thanx
9/27/2025. Got double burger (great)and 2 shakes. Fresh banana-great and chocolate chip mint- not so great.
There was NO MINT in shake. Very surprised as Cook Out is normally a 5 ☆ all around.
Atmosphere: 5
Food: 4
Service: 5
Not sure what some of these reviewers are complaining about. This place is amazing. Ordered 2 double burgers with two sides each and milkshake and after they rang me up it gave me sticker shock but in a good way. You can’t go anywhere nowadays and feed two people for $20 but we just did and even got milk shakes. That’s unheard of. The food is really good too. Will be a repeat customer many times over.
Atmosphere: 5
Food: 5
Service: 5
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