Song & Hearth: A Southern Eatery

Typical hotel buffet but with poor refill service. The food wasn't bad, but was not refreshed frequently. Some things were dried up. Minimal vegetarian optuons

Donut wall was filled with very stale donuts. Server was attentive and pleasant.

My wife and I recently began our 50th year of marriage and decided to take our whole family (3 daughters and their husbands plus 11 grandchildren) to Dollywood for a celebration. While there we had dinner at the Song & Hearth. It was amazing! They surprised us with ballons and cupcakes marking our milestone. (Photo attached) The food was great and the service was awesome. Special thanks to Rick and Rachel who took such good care of us and did so with courtesy, humor, and genuine concern that our time with them was everything we imagined it would be and more. Also, thanks to their supervisor Nanette who checked on us periodically as a help to Rick and Rachel. (We kept them quite busy!) Finally, thank you to restaurant manager David (I am remiss in forgetting his last name) who I am sure made the arrangements for our surprise decorations and treats! We cannot recommend Song & Hearth strongly enough! Go hungry, but by all means go!

We went for the Saturday dinner buffet and left unimpressed with the food. Prime rib was good. Shrimp was nice. Salmon was incredibly dry. One short rib was delicious the next was tough. The broccolini was both undercooked and soggy. The crepes were premade (I think frozen) and then reheated- fine but not anything too special. The desserts looked great but our choices all had a freezer taste to them.
Wait staff were welcoming and attentive. The 1 woman working the carving station, sausage, and crepes was sweet and helpful.

This restaurant used to be a family favorite, but unfortunately, the quality has declined. The food feels mass-produced and lacks the freshness and care it once had. Honestly, I had better meals at my college cafeteria years ago. Even the desserts seem pre-packaged, which is disappointing given the price point. At $39.99 per person, I would expect much higher quality and attention to detail.

Dreamore Resort is amazing. The restaurant not quite as good. The servers, cooks and staff were excellent. The food was average especially for the price.

My husband and I tried the ala carte breakfast menu during the off season this past February. I originally wanted to order the chicken and waffles but they were not available first thing in the morning. We were told that the chicken was still frozen. No big deal. My husband ordered a coffee and I ordered a sweet tea. He really enjoyed the coffee. This was the sweetest tea I had ever had in my life. I'm not sure if it was because we were one of the first people in the restaurant that morning or if it's normally that sweet. My husband ordered the traditional egg breakfast you can get anywhere with eggs, bacon, toast and breakfast potatoes. I decided to have an omelette since I wasn't able to get the chicken and waffles. The omelette was amazing. I chose ham,onions and cheddar cheese. It also came with a choice of grits or breakfast potatoes. I chose grits and I'm glad I did. I don't normally like grits but these were great. We really enjoyed the breakfast. We visited the resort in November and saw the breakfast buffet. It did not look very good in our opinion and seemed overpriced. We enjoy the breakfast buffet at the Heartsong Lodge better. I wish DreamMore offered the breakfast buffet and a menu option like Heartsong Lodge.

Food here used to be good but tonight it was not. Short
ribs were tough (didn't get to eat even one), the fried chicken was dry, the prime rib wasn't good, my husband said the salmon was dry and tasteless, etc. The carrots were good though. Our waitress was awesome . I told our waitress and a manager that it wasn't good. Not sure what has happened here but it needs to be addressed. $39.99 per person is too much for a bad meal.

Avoid this place. I would highly recommend you spend your money elsewhere. My wife and I ordered food from here and it the bun was stale, the food seemed like it had been sitting for a long time. It lacked any real taste or value. On top of all of that, this place charged us 20% gratuity for two meals, which resulted in an additional 10$, WE ORDERED TAKE OUT!

Really disappointed in the food. We ate the Friday night seafood buffet and it was not worth the price at all. Tasted like reheated microwave dinners.

Atmosphere: 3

Food: 1

Service: 5

Skip the buffet nights. The food was mostly cold and the steak was uneatable. I had high hopes for this place because the food in Dollywood is so good, but this was by far the worst restaurant on property.

Atmosphere: 4

Food: 1

Service: 4

Would not go back

Atmosphere: 3

Food: 2

Service: 5

We ordered the family style meal. No cheddar garlic drop biscuits, only old stale biscuits left over from breakfast. When we requested the others, we were told that they were not making any until the breakfast biscuits were used. Broccoli casserole was microwaved broccoli w fake cheddar sauce. No “casserole” components. The Mac and cheese was from a box and super salty. The whisky BBQ beans were beyond bland. The brisket was dry and tough. Pulled pork was pitiful. Chicken was okay. Very disappointed in entire meal. Don’t waste your time here.

Atmosphere: 3

Food: 1

Service: 2

Service at front was great. Foods ok, nothing spectacular.

Atmosphere: 5

Food: 3

Service: 5

Very disappointed in breakfast buffet (10/27/2024) for the price. Potatoes and pancakes were overcooked (both were extra crispy). Only two choices of donuts available.

Atmosphere: 4

Food: 1

Service: 2

We ate here for breakfast and dinner. Breakfast was very good, lots of variety and good options! Dinner was just okay, the buffet on Saturday night had good options but the food quality just wasn’t as good. It’s still decent and a convenient place to eat at the DreamMore!

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Donut Wall, Shrimp and Grits, Cinnamon Bread