“The employees were focused on customers using the drive-thru, so those of us who had come in for pickup or dine in had a lengthy wait. I got my meal and sat down to eat, one bite of my burger told me it had sat for long enough to get cold. The fries were hot, but for the cost of a combo meal nowadays I wasn’t going to eat a cold burger. I walked around to the counter and had a lengthy wait to get a hot meal. The young man finally came to help me and took my burger to the manager to ask what to do, as he walked away, I nicely asked him to also give me hot French fries since they would get cold waiting on the replacement burger, which they nicely did. The manager brought my meal to me and thanked me for allowing them to rectify the cold meal. I replied that I was not angry at all and said I understood the circumstances, thanked them, and hoped that their day would be a good one.The fifth star is for their prompt desire to serve a good meal, which they did.I hope if I come up short on something, someone allows me to fix it as well.“
“The employees were focused on customers using the drive-thru, so those of us who had come in for pickup or dine in had a lengthy wait. I got my meal and sat down to eat, one bite of my burger told me it had sat for long enough to get cold. The fries were hot, but for the cost of a combo meal nowadays I wasn’t going to eat a cold burger. I walked around to the counter and had a lengthy wait to get a hot meal. The young man finally came to help me and took my burger to the manager to ask what to do, as he walked away, I nicely asked him to also give me hot French fries since they would get cold waiting on the replacement burger, which they nicely did. The manager brought my meal to me and thanked me for allowing them to rectify the cold meal. I replied that I was not angry at all and said I understood the circumstances, thanked them, and hoped that their day would be a good one.The fifth star is for their prompt desire to serve a good meal, which they did.I hope if I come up short on something, someone allows me to fix it as well.“