Clean Juice William Cannon

Clean Juice – Concord Mills 2940 Derita Rd Concord, NC Subject: Complaint Regarding Quality of Berry Bowl and Customer Service Experience Dear Clean Juice Management, I am writing to formally express my dissatisfaction with the experience I had at your Clean Juice location at 2940 Derita Rd, Concord, NC, on [date of visit]. Unfortunately, my visit today was highly disappointing, both in terms of product quality and customer service. I purchased a Berry Bowl, which was processed by William at the register and prepared by Jamison. Upon receiving the bowl, I immediately noticed that the color of the açaí base appeared different from usual. Upon further inspection, I observed that some of the blueberries were shriveled, and as I continued to eat, I found chunks of strawberries mixed into the purée. Additionally, the granola tasted different, which made me question whether a different vendor was being used. However, the most concerning issue was the quality of the banana. After only a few bites, I encountered an overly ripe banana that should have been discarded rather than served. The overall taste and texture of the bowl were unpleasant, and after three bites, I decided to return it for a refund due to my dissatisfaction. Upon re-entering the store, I spoke with William and explained my concerns about the bowl’s quality. William responded by stating that he had witnessed the preparation and assured me that it was made according to the recipe. While I appreciate adherence to company guidelines, my complaint was not about the process, but rather the poor quality of the ingredients used. William continued to reiterate that the bowl contained all required ingredients, but that did not address my concerns regarding the freshness and taste. I mentioned that I had previously returned unsatisfactory bowls, which were remade without issue. However, in this case, I was so disappointed with the overall quality that I decided to purchase a similar bowl elsewhere. I even showed William a comparison bowl from Smoothie King, which had a noticeably darker purée and fresher ingredients. Despite my dissatisfaction, William informed me that he was unable to process a refund, and our conversation continued without resolution. The lack of flexibility in addressing valid concerns about ingredient quality and customer satisfaction was disappointing. He took my information and stated he had to reach out to his manager Deja. After a few days and no response I went back to the store and a different person was there. I told her that I had been in the week before on 2/28/25. I also informed her that I was told Deja would be contacting me in regards to my refund, it was now 3/5/25. She then texted Deja and the response she received is that I would now need to contact the regional manager that I have yet to receive any correspondence after I have reached out to her as well via email. I am a regular Clean Juice customer, and this experience does not align with the standards I have come to expect from your establishment. I would appreciate a response regarding how this situation can be resolved, as well as what measures Clean Juice takes to ensure ingredient freshness and customer satisfaction. Titania Morant

Impressively slow. Cash handling skills missing. Didn't have 16oz lids so gave me 2- 10oz cups half full. Seems 16oz in a 24oz cup wudda been btr. plastic plastic plastic...Zero tie in to clean environment or world. Just more of the same telling us u r different. Keep working at it!

First time. Service and food were great! Thank you!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Breakfast

Okay the fall bowl is so good!! This place is great! Really hard to find organic food spots in South Austin; I’m so glad I finally tried this place out. The bowl I got was very filling - you will not be disappointed! Vegan approved too!! ??

Atmosphere: 5

Food: 5

Service: 5

Really good smoothies. I had The Youthful One, a blueberry blend smoothie that tasted great, along with a half sandwich combo. It’s a nice healthy option.

Dietary restrictions: Prefer no seed oils and quality fruits and vegetables for food.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: The Youthful One

I got the egg salad sandwich and the cold brew bowl. Bowl was eh- way too many coffee beans in it making it hard to eat… the sandwich though, was absolutely disgusting. It tasted like bad fish and seemed like the egg salad was sitting out for days. It gave my food poisoning the next day. I spent $33 on TWO items in this UberEats order for a busy day at work. Was all I had to eat for the day and I couldn’t get past a few bites of each. Ruined my day honestly

Food: 1

Terrible service, terrible attitude, will never be back or buy from you

Atmosphere: 1

Food: 1

Service: 1

10/10 this place. The food quality is amazing and probably one of the best lattes I ever had. Is sweet but not to sweet with a cinnamon touch. I brought my dog as well and they gave her water and some apple slices. The staff is very friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwiches

Good vibes, good food

Atmosphere: 5

Food: 5

Service: 5

I have felt so lethargic for weeks. I ordered a berry bowl and The Immunity One 2.0 a few days ago, and an hour later I almost cried because I felt so good. I ordered to go today and bought 2 of the same juice (extra juice for my husband) and The Buffalo One and The Veggie One for our lunch. The staff was incredibly friendly and helpful. Everything tasted amazing. Thank you.

Atmosphere: 5

Food: 5

Service: 5

I have never seen a bad service like this juice shop. The black guy always busy on phone. I went there 3 times to pickup order. Always my order is not ready. And service staff specially black guy wearing cloth on head always busy on phone. But this is not a way......

Service: 1

Service was great

Kid-friendliness: Options for kids

Atmosphere: 5

Food: 5

Service: 5

Very Awesome crew here very welcoming !

Vegetarian options: N/a

Atmosphere: 5

Food: 5

Service: 5

I went in for vegetable juice, and I got exactly what I was hoping for. I was even able to add an extra vegetable to my drink. It really hit the spot. Thank you so much the environment is very clean. The service was fast and courteous. I will definitely be going back.

Atmosphere: 5

Food: 5

Service: 5

I loved this place, I think it’s my new fav place now! I enjoyed the jazz music they played, the bowl & loaded avocado toast was very refreshing & filling. The people were chill, everything was good. ?

Atmosphere: 5

Food: 5

Service: 5