Schlotzsky's
$ • Sandwich Shops, Caterers, Pizza
Hours:
13201 N FM 620, Austin
(512) 257-2112
About Schlotzsky's
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Schlotzsky's Reviews
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These must be fake reviews. My experience at this store the last 3 times I ate there was horrific. Waited 35+ minutes for my order that was burnt. While the rest of the order was soggy because it sat on the counter for 20 minutes. Watched employees touch food without gloves. (alerted city food inspector). Store switched back to a obsolete fountain machine with 6 selections instead of 100 + choices with no dedicated zero sugar products. The time before they got 3 out of 4 sandwiches...read full review
The entire team is Awesome.... Very helpful, engaging and attentive. The California Pizza is Bomb! BBO Chicken and Jalapeño flat bread pizza is my New Favorite 😋 👍
5 STARS🌟 ALL AROUND!
Great Job Y'al!l 👍
Ratings
Menu
Hours
| Monday | 9AM - 10PM |
| Tuesday | 9AM - 10PM |
| Wednesday | 9AM - 10PM |
| Thursday | 9AM - 10PM |
| Friday | 9AM - 10PM |
| Saturday | 9AM - 10PM |
| Sunday | 9AM - 10PM |
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Schlotzsky's is a restaurant that has received mixed reviews. One customer mentioned the exceptional service they received, highlighting the manager's kindness and attentiveness. The manager went out of their way to ensure the customer had a positive experience, even exchanging their order and providing a complimentary cookie. This customer felt touched by the manager's gesture and appreciated their customer-first attitude.
However, another customer had a different experience. They found the service to be questionable, with the manager appearing to be more focused on their phone conversation than on their job. The customer felt that the manager's phone conversation did not seem work-related, and they observed that the manager was on the phone when they arrived, during their order, and when they left. The customer also noted that the staff seemed busy, with the drive-thru being particularly active.
Overall, the food at Schlotzsky's was praised, but the service was inconsistent. The manager's level of engagement and focus on their job seemed to vary, resulting in a mixed experience for customers.