Subway in Buda

“12/02/21Update: I went back to the store on Thursday December 2nd and it would appear the store is under new management. I explained my situation and the new manager, a very polite gentleman was very professional and although he didn't know what the policy was or the issue he was happy to remake the order for me and apologized for the previous issue I had. I haven't tried the food yet but it looked fresh and I am going to have to say even though it may have been a bad experience before try the store again now that they are under new managenent.Original Review 11/24/21If I could give this half a star I would. I placed an order on the app and I am due a refund of $20.54 and a reimbursement of my $2.00 coupon that was used for an order. On Wed Nov 24th 2021 I ordered on the app and looked up the store info. The information for that store's location said they were closing at 4:00pm. I placed my order at 3:10pm and the order kept saying processing. At 3:30 I went to the store and the sign on the door said they were closing at 3:pm. I banged on the door to get the attention of the staff who were still in the building and a girl with short brown hair gave me an attitude and said she didnt get the order and that she wasn't making the order. I explained that I had already been billed and she said I would be refunded within 24 hours. I was not refunded and I also think it was very unprofessional the way I was treated and the attitude I received from the employee who answered the door. Her apathetic response was so intentional it was almost as if she was trying to provoke me. I told her have a blessed day and left with a truly felt God bless you but she was really doing all she could to get a rise out of me while I was trying to explain to her what hapoened. She made no attempt to help or understand and said she couldn't help and that oh well. it wasn't her problem and that I could wait for my money to be returned. She said she couldn't do anything to help and she claimed she never got the order so she refused to make it even though I could show it to her on my phone. The whole experience was extremely off putting and I have been a Subway rewards member for years.“

“There’s nothing wrong with this place foods good staff does awesome people are just picky and customers seem to have a lack of understanding on what goes on behind the scenes when it comes to this location there’s been several times when store is very short handed and people can’t understand that that’s a lot for one person to handle the staff does with they can to the best of there ability and it just a seems like people are really picky and unappreciative of the effort so before posting bad reviews because your picky put yourself in the workers shoes and try to be more compassionate instead of complaining food was great“