“Food was good. Customer service was questionable. The lady at the counter was more opened and attentive to the customer behind me. Sort of shrugged me off like I was a second class citizen. Maybe it's because I wasn't too sure at first what I wanted. But I swear I wasn't difficult. Took maybe like a minute or less to decide. But anyways, just rubbed me the wrong way? Maybe it's because I'm a guy haha.“
“First time at this location, and I’ve been to several others around the Austin area. This is hands down the best! The customer service is outstanding, everyone is friendly, professional, and welcoming. The facility is super clean, well organized, and has such a positive atmosphere. The manager is great!“
“I recently visited Jersey Mike's for the first time, and while the sandwiches were undeniably delicious, the overall experience left much to be desired. We ordered five sandwiches, and each one was fresh, flavorful, and satisfying. However, the ordering process was frustrating and stressful.
The staff wasn’t rude, but they weren’t exactly helpful either. It felt like they assumed we already knew how everything worked, which wasn’t the case. I had no idea what “Mike’s Way” meant, and no one took the time to explain it. We ended up trying to order “Subway style,” which caused confusion and held up the line. Communication was another issue—the busy environment made it hard to hear the staff, and I’m sure they struggled to hear me too.
The lack of clarity during the ordering process made the experience unpleasant, and I couldn’t wait to get out of there. On top of that, the prices were a bit high compared to other sandwich shops. While the food was great, the chaos of ordering left a lasting negative impression. I might give it another try, but I’d need to be better prepared for how their system works. Hopefully, next time will be smoother!“
“Subs are really good! Staff are always quick to greet with a smile on their face too. I like Mike's way, add pickles, for most of the subs I order. However, Jersey Mike's is definitely on the expensive side, at least for ordering a sub. Regular sub plus chips and drinks for two are in the $30 to $40 range plus tip expected at the cash register.“