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Customers` Favorites
Customers` Favorites
“It is delicious! Always stop when dropping kid at college.“
Customers` Favorites
“I love Airi Ramen! we usually go to the Baytown location. I recommend the tonkotsu ramen with an extra egg (or 2.. or 3), and a side of those delicious pork bao's ☺️“
Customers` Favorites
“delicious food and entertaining!“
Customers` Favorites
“This is our favorite spot in Kingwood! We go here every week and LOVE the food, they have the best and sweetest people, and we always leave with a smile on our face. 1000/10 recommend!“
Customers` Favorites
“I am always so happy when we eat here. High quality ramen. Staff is great and always friendly.“
Customers` Favorites
“Overall I thought this place was pretty good. The staff was friendly and attentive. The food portions for the price were decent. The food wasn't over salty which is a big plus. There wasn't any room at the table where the chef cooks the food, which is a highlight and why we go to these places. It was about a 20-30 minute wait, which was a bummer. We opted to just sit at a booth. The only thing was the bathroom wasn't as clean as I would have liked but I would definitely visit again.“
Customers` Favorites
“Came here for the first time yesterday afternoon and the food was delicious and the staff is very polite and welcoming. I tried the beef udon which has great flavor and the sushi tasted great. I highly recommend this place for great tasting Japanese food. I will be be back again!“
Customers` Favorites
“Love it will return such a great place“
Customers` Favorites
“Please see all updates for an honest review.
Thoughts, when a customer calls up due to there order being incorrect, maybe don’t blame them for grabbing the wrong order(especially when you handed it to them).
Secondly, at least apologize before you make said customer drive back and bring you the incorrect bowl in order to get the correct one.
Thirdly, at least offer something for the inconvenience(transparency, if they had felt genuinely bad about the situation from the start I would’ve turned it down, mistakes happen).
Furthermore when the customer leaves with the correct order, the least you could do is assure it’s good food and not dried out.
$33 wasted, food in trash. You took advantage of me!
Update: thanks for reaching out, I guess? No offer to refund or replace huh? Food still in trash can where it belonged if you want it back. Sincerity goes further than lip service.
Thanks anyway, I’m sure if you spoke to your franchise business coach they would’ve offered a different approach to handling the situation
Final update: the GM reached out and took care of me. Good on you for “running into the fire” and for coaching your team. You win the day!“
Customers` Favorites
“Delicious, and worth it for the price. Excellent service. Would recommend“
Customers` Favorites
“Great food and service nice atmosphere“
Customers` Favorites
“Very great service Highly recommend“
Recommended
Customers` Favorites
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“I had Dinner there last Night, food was Delicious. Me and partner TERRY GANDY halfed our Bill 18.41 each. She said she would add 5.00 tip on her card. I paid my 18.41. I checked my Bank Account today, they gave themselves another tip on my my card of 5.00 which brought my bill up to 23.41. I called to dispute it, but they said I did it. Why would we leave a 10 dollar tip on a bill 36.82. They double tipped themselves. I will never go back there, people that do things like this can't be trusted.“