Dunkin' Donut
$ • Coffee Shops, Donuts
Hours:
13535 Preston Rd, Dallas
(972) 239-1700
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
Share your opinion about Dunkin' Donut
Not THIS location after today. You have an extremely rude guy working the morning shift. He’s always short when he speaks to people. Dismissive and is terrible taking orders in the drive thru. He never allows for me to complete my order. It’s every interaction I encountered in the past with him. Today was just enough.
I am there every morning, pay for others orders, etc. Today I came through the line and my coffee tasted very very odd. So I drove back, parked, and...read full review
its convenient and the coffee is good
Always loved Dunkin' Donuts since I was a kid growing up on Long Island and thankfully we have them here in Dallas!
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
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Dunkin' Donuts offers a variety of drinks and treats, but customer experiences vary. Some customers appreciate the friendly and professional staff, noting that the employees are warm and attentive. The store is often described as clean, and service is generally good when focused on drive-thru orders, especially when staff are well-coordinated. A new manager has been mentioned positively for their quick and friendly service, contributing to a good vibe among the team.
However, the location can be slow, particularly on weekends when there are few workers. Customers have experienced long wait times, sometimes receiving cold food or incorrect orders, such as wrong iced coffee or missing napkins. Some items, like the grilled cheese, may be hard to eat later in the day, possibly reheated. The holiday munchkins are a popular addition, appreciated for their taste.
Food prices seem high for the quantity and quality received, and some staff were described as short or not very pleasant during interactions. Despite these issues, customers generally find the service to be professional and the packaging to be well done. Overall, while the staff are friendly and the store is clean, the experience can be inconsistent, with long waits and occasional mistakes impacting overall satisfaction.