Carl's Jr in El Paso

“I’ve only use the drive thru but the service is great. I had lost hope of ever getting friendly, polite, fast customer service at a fast food drive thru. But the employees at this Carl’s Jr. are polite fast and professional. Even with an altered order I didn’t get an annoyed response. And the burgers are very good.“

“I have been getting the breakfast burger lately, but the sausage biscuits are bomb 💣 and just one will fill you up. Carl's Jr have some tasty sandwiches both breakfast and lunch. Burgers flamed broiled are very tasty 😋 👌🏾. I don't have any photos cause that's how delicious the food is.“

“I love this location but my worse pet peeve is when employees think it's OK for others to do their job while they play on their phones in several different positions. Thank God for the blonde lady with glasses and the new kid or he would have put her in a cross contamination situation. SMH then he went to sit down an continue like he owned the place very unprofessional. Wow!! I didn't see any other managers working or we would have made a compliant. This picture was taken Oct. 7, 2025 @ 4:29pm thank you and have a great day hopefully we get this issue resolved.“

“Whoever is the team right now on 6/2/2025 around 8:30p-9p deserves a RAISE! Seriously, my food came out super fresh and it was put together with care. It wasn’t made sloppy, the fries were fresh and crispy, I also order a sourdough double and there was a good amount of everything on it. It wasn’t sloppy with extra sauce or a head of lettuce. I also got a cookies and cream milkshake and it was super delicious!! Thank you guys so much for actually taking your time and putting pride into your work. You deserve 5 stars and a raise!“

“My experience here was exceptional. Genesis managed to attend our needs and exceed our expectations. She’s very professional, enthusiastic, and just a great employee. I would definitely recommend this location to anyone because of our experience. She provided awesome customer service!“

“The customer service was absolutely amazing, we grabbed a quick bite after a long day. It was pretty late at night entering the drive-thru, but Eden was taking our order. They were very professional, kind and patient when taking our order. I would give their service a 10/10, many places you can’t get that for it being that late at night. What a great experience!!!“

“Stopped by Carl’s Jr. and had a great experience thanks to Cindy. Her customer service was outstanding from the moment we walked in. She was friendly, patient, and made sure our order was right. It’s always nice to see someone who actually cares about the customers and takes pride in their work. Cindy definitely made the visit better. Carl’s Jr. is lucky to have her on the team.“

“Thanks to the 2 guys covered in tattoos this Saturday morning, we were served in the drive thru quickly enough to get my daughter home before she lost it and she finally ate her food! The stars were cooked perfectly and fries werent too greasy or salty. Thank you for save a dad some stress.“

“On our way to a long drive home, I made a stop for food to take. Went through the drive-thru quick is usually a risk. The female that took the order was thorough then the young man that was at the window was polite, and able to relay order. When they did not put ranch to go with the fried zucchini, I asked for some and he quickly complied. All food was placed in the bag. All food was delicious. They have a good thing going. It says more the fact that, it was Christmas and they were working.“

“Have been to this location multiple times over the last few weeks and have had great experience every time. The food is always hot, orders are correct and service was perfect. I had to ask the young lady Ruth behind the counter her name because she has led great service every time. As a restauraunt manager myself for years i appreciate this location and teams great work.“