Panda Express in El Paso

“I rarely eat here because of how bland the food is but I’m trying to eat a bit cleaner than McDonald’s (I’m a trucker) so it was a pleasant surprise when I started eating and I had to stop and write this review. Every other Panda Express cook needs to take notes. These guys do it right.“

“Food is always great, employees are very nice. My only issue, if my order comes out to 10.93, and I pay with a 20, I should be getting 9.07 back, not 9.05. Some folks like saving their change, some people dont, but never assume. Im sure if my order came out to 10.93, and I always gave 10.91, I wonder if you would allow that to slide, specially if it was continuous.“

“The staff are so incredible here. We came to eat lunch here and every 10 minutes, the staff came around to our table to see if we needed anything. Wow, we have never had that happen. Props to this Panda Express for paying attention to their customers.“

“Very friendly staff, was amazed that manager was the one serving the food at the front. Location is very clean and well kept. Food was freshly made, regardless of being close to closing time, manager offered to make us selection of food that was out. I found that very impressive, usually eating places will not want to make fresh food if they r near closing time. Will definitely go back! Kudos for ur location, staff, and cleanliness.!“

“I think this is the cleanest Panda Express I've ever been to! Other Panda Expresses aren't dirty, but this one was just impeccably clean. I was driving from a long road trip and came pretty late. I think around 10 pm. The employees were friendly and super attentive. The woman serving me was so quick that she was waiting on me to decide what entrees I wanted. I was very impressed AND she filled up my to go containers to the brim! I love it when the pack as much as possible. Great experience!!!“

“I love this location because it is always busy, so that your food is freshly cooked. They give big scoops always, and I like all the dishes. The service is very good, friendly and professional still. Nataly and Diana are the best, Im sure the rest of the team is amazing too, I just didnt have chance to know all the names.“

“I want to highlight a young lady who helped me out replacing an order when I was standing at the food counter for over 5 minutes while everyone else was understandably frustrated, but Ms. Sheccid, if I’m spelling her name correctly, came to my rescue. Despite my irritation, I made sure to express that my frustration was directed at the situation, not at her. She remained professional and kept a smile on her face while quickly resolving the issue. Thank you, Ms. Sheccid, for your excellent service.

While I may not have experience in the food industry, I served 20 years in the military, and one lesson that stands out is the importance of communication. It's essential to keep people informed, even if it means waiting longer than expected. All I ask for is acknowledgment; it's a simple courtesy. It's disappointing to see 10-12 staff members behind the counter while no one is tending to customers. Service should be a priority.“

“I had a great experience here thanks to Jared (I believe that’s his name 🙂). He was friendly, professional, and made the whole process easy. Really appreciated the excellent service. He steps up to the plate when needed. :) Visited 9/5“

“Our school placed a large order and because of Panda Express policy we could not pay for it over the phone I drove over to pick it up and I left my wallet in my other car and I had 30 girls waiting for their lunches. I spoke to the girl at the counter she says that they cannot process a credit card unless it's present and the manager came over and he said that he was going to trust me and he let me take my meals too the school and then we came back and paid for all the meals. The manager Cesar save the Day for all the girls lunch because they only get 35 minute lunch and they would not have got their lunch on time if he didn't trust me and bend over backwards and make sure the girls got their meals.“

“Finally, all the plates made that I wanted including the super greens and chicken with green beans; they even had the fire chicken. I have walked out of panda express in Phoenix and los angeles because they discontinued the food I enjoy. Good to see this panda making and having ready enjoyable and healthy dishes.“

“Everything was pretty good, except the food. It didn't meet expectations. The grilled Teriyaki chicken was flavorless & it had a weird taste (like freezer burnt taste). The only thing that was decent was the fried rice and rangoons. This was our first time at Panda Express and more than likely the last.“