Panda Express in El Paso

“I’ve been in this Panda Express before but this time was extra better. My daughters and I enjoyed the way Ashley and Alexis received us and attended to our options!!!! It’s become more rare finding exceptional people like the ladies and everyone on that shift! Thank you 😊 we will be back!“

“I rarely eat here because of how bland the food is but I’m trying to eat a bit cleaner than McDonald’s (I’m a trucker) so it was a pleasant surprise when I started eating and I had to stop and write this review. Every other Panda Express cook needs to take notes. These guys do it right.“

“We were very pleased with the service at this Panda Express! We had an amazing customer service experience. They came to our table to ask if they could assist us with anything! An amazing young man offered to throw away our trash! Now a days it is so hard to find this type of customer service. We were very impressed! Keep up the great work! The food was awesome too! Thank you!“

“I want to highlight a young lady who helped me out replacing an order when I was standing at the food counter for over 5 minutes while everyone else was understandably frustrated, but Ms. Sheccid, if I’m spelling her name correctly, came to my rescue. Despite my irritation, I made sure to express that my frustration was directed at the situation, not at her. She remained professional and kept a smile on her face while quickly resolving the issue. Thank you, Ms. Sheccid, for your excellent service.

While I may not have experience in the food industry, I served 20 years in the military, and one lesson that stands out is the importance of communication. It's essential to keep people informed, even if it means waiting longer than expected. All I ask for is acknowledgment; it's a simple courtesy. It's disappointing to see 10-12 staff members behind the counter while no one is tending to customers. Service should be a priority.“

“One of the best locations in El Paso, I know when I come to this specific location that I will get the best service and best food quality. It Does get a little busy around lunchtime due to the high school but the employees and staff handle it like champs.“

“I think this is the cleanest Panda Express I've ever been to! Other Panda Expresses aren't dirty, but this one was just impeccably clean. I was driving from a long road trip and came pretty late. I think around 10 pm. The employees were friendly and super attentive. The woman serving me was so quick that she was waiting on me to decide what entrees I wanted. I was very impressed AND she filled up my to go containers to the brim! I love it when the pack as much as possible. Great experience!!!“

“Xcellent place 2 njoy having lunch. Svc was very helpful and friendly. They offered 2 assist me w/ finding a place 2 sit and njoy my meal. Upon getting ready 2 leave the serving crew provided me w/ assistance in giving me a plastic bag 2 take home my lft-ovrs.

Parking: 'Cause the svc and the food was so good, I plan on informing all my family and friends of this location. In addition, I plan 2 make another stop 4 their dinner time.

Wheelchair accessibility: All entrance/ exit doors r appropriate and serve well 4 anyone who may need 2 use them.“

“It was an overall good experience just that some of the food was a bit cold and tough but we did go later in the night so thats somewhat to be expected aside from that service was amazing and the cashier even brought one if my sides straight to my table since they were still cooking it when i ordered.“

“Our school placed a large order and because of Panda Express policy we could not pay for it over the phone I drove over to pick it up and I left my wallet in my other car and I had 30 girls waiting for their lunches. I spoke to the girl at the counter she says that they cannot process a credit card unless it's present and the manager came over and he said that he was going to trust me and he let me take my meals too the school and then we came back and paid for all the meals. The manager Cesar save the Day for all the girls lunch because they only get 35 minute lunch and they would not have got their lunch on time if he didn't trust me and bend over backwards and make sure the girls got their meals.“

“Obviously, if you're paying your own money, you expect to get food that's worth it. It wasn't what I expected at all! If they're going to sell me vegetables, I'll go to the supermarket, and these kids who served me... 😔 😡
Sometimes even if you are very hungry it is better to cook at home“

“Everything was pretty good, except the food. It didn't meet expectations. The grilled Teriyaki chicken was flavorless & it had a weird taste (like freezer burnt taste). The only thing that was decent was the fried rice and rangoons. This was our first time at Panda Express and more than likely the last.“