Starbucks Coffee Company
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Customers' Favorites
Vanilla Bean Crème Frappuccino Blended Crème
Featured Medium Roast - Pike Place Roast
Mocha Cookie Crumble Frappuccino
Cheese & Fruit Protein Box
Iced Caramel Macchiato
Everything Bagel
Starbucks Reviews
114 ratings
Share your opinion about Starbucks Coffee Company
I got the pecan Cortado, this has been a nice addition to the fall menu. As per usual, the Starbucks beans are a little bit too fine when they grind them and they turn out a little on the bitter side from getting cooked a little bit too much. My service was fine but nothing noteworthy. I dislike how you have to select a tip even in the drive-through I find this annoying.
Excellent service! The staff was very friendly, attentive, and professional from the moment I arrived. My order was prepared quickly, and everything was perfect. You can really tell when a team genuinely cares about providing great customer service and making customers feel welcome. I had a wonderful experience at this Starbucks and will definitely be coming back!
Ordered sandwich… hot bread with a dash of filler.
Slower Starbucks I’ve ever been to
Love the vibe
Slower Starbucks I’ve ever been to
Love the vibe
Hours
| Monday | 5AM - 8:30PM |
| Tuesday | 5AM - 8:30PM |
| Wednesday | 5AM - 8:30PM |
| Thursday | 5AM - 8:30PM |
| Friday | 5AM - 8:30PM |
| Saturday | 5:30AM - 8:30PM |
| Sunday | 5:30AM - 8:30PM |
Starbucks Coffee Company in Frisco, TX, offers a generally friendly and welcoming environment with attentive staff. Customers often appreciate the kindness and politeness of the employees, who sometimes go above and beyond to provide good service. For example, one staff member quickly resolved a prior issue with professionalism, leading to a positive experience. The customer service is described as great, with staff being accommodating and polite, especially when handling special requests like bringing drinks outside or giving treats to pets.
However, there are some areas for improvement. The success rate of getting the order right can be inconsistent, with some customers experiencing missing items or delays. A particular instance involved waiting 20 minutes for a potato chives bake and a cup of water, despite assurances that these would be brought outside. Long wait times are also noted when ordering through the drive-thru, especially during busy hours or when the mobile app is down. Suggestions include having a fast-track line for mobile app orders to reduce wait times.
Overall, customers value the welcoming atmosphere, friendly staff, and good customer service, though they hope for more consistency and efficiency, especially during busy periods or technical issues.