Not busy when we went in but the clerk messed up our order. He chatted us up and made our drinks and our food order wrong.
Atmosphere: 4
Food: 4
Service: 4
Norma Carroll
The takeout chicken sandwich is never crispy. It wrapped hot and the chicken sweats the crust off. Compare to other places and it fails! Please look into this!
brandon jablonowski
Where do I start. They have messed up my last few drive through orders. Today takes the cake, I do a mobile through order, choose my food and select the sauces that I want. I always try and order allot because you never get what you ask for. We pull to the window the friendly gentleman told us we would have to pull around and wait for our food. I was in the passenger seat and got his attention and informed him that literally every time I get asked to go to the drive through waiting spot the order is messed up. My wife and I said we ordered allot of sauces and to be sure we get a bunch of mayo, I believe 25 to 30 packets was on the order. I know that sounds like allot. It's not, you never get a third of what you asked for. He told me he would make sure we get plenty. We get our order and against all my judgement we drove home. Guess how many mayos, Polynesian sauce and chic fila sauce was in the bag. 0... I'm not even kidding, I was shocked. Not one. I called the care number to share my thoughts, this chic fila to me is the worst one. My order is never messed up at any other Chick-fil-A. This one, Everytime I'm asked to pull around it's messed up. I get home with a ton of food no sauce. The kids are their part but the wife and I we don't eat dry sandwiches so ours just went in the trash. Do better, like I'm dumb founded because I brought it up to the guy and repeated myself. Unbelievable.. $80 order most of it went uneaten. The kids said the food was cold, the fries were cold in the vehicle.
Atmosphere: 3
Food: 1
Service: 1
Joseph Kenner
The mobile line was a little confusing to me and I’m new to it but they walked me through it and even offer to bring out my order out front. This place never failed me.
Darren Havard
Always good people and food!
Atmosphere: 5
Food: 5
Service: 5
Lori Fisher
Can't say enough about this franchise. If you've never been I highly recommend it
Atmosphere: 5
Food: 5
Service: 5
Jonathan Hill
We often get Chic Fil A in Granbury. It seems here lately the service has gone tremendously downhill. Ever since they changed the drive through from a single lane to now a 3 lane ordering system that filters back down to one lane (traffic jam from hell), the food service has also gone downhill. This is the second time my family and I have ordered nuggets and we get all the way home to find out there isn’t any sauce included in the order even though the receipt shows we ordered some. 10 years ago, this was the absolute fastest Chic fil a I had ever been to and everything was perfect when you went. Now, I’m not sure if management has gone downhill or what but I get more accurate orders from McDonald’s it seems. They need to figure out what went wrong and get back on track.
Atmosphere: 1
Food: 2
Service: 1
Junya Cheng
Whoever trained this team did it right. God bless. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Clarissa R.
Always have great service at Chick-fil-A. Much better than other fast food joints.
Atmosphere: 5
Food: 5
Service: 5
Medhat Said
My favourite restaurant abs always offer nice food
Not busy when we went in but the clerk messed up our order. He chatted us up and made our drinks and our food order wrong.
Atmosphere: 4
Food: 4
Service: 4
The takeout chicken sandwich is never crispy. It wrapped hot and the chicken sweats the crust off. Compare to other places and it fails! Please look into this!
Where do I start. They have messed up my last few drive through orders. Today takes the cake, I do a mobile through order, choose my food and select the sauces that I want. I always try and order allot because you never get what you ask for. We pull to the window the friendly gentleman told us we would have to pull around and wait for our food. I was in the passenger seat and got his attention and informed him that literally every time I get asked to go to the drive through waiting spot the order is messed up. My wife and I said we ordered allot of sauces and to be sure we get a bunch of mayo, I believe 25 to 30 packets was on the order. I know that sounds like allot. It's not, you never get a third of what you asked for. He told me he would make sure we get plenty. We get our order and against all my judgement we drove home. Guess how many mayos, Polynesian sauce and chic fila sauce was in the bag. 0... I'm not even kidding, I was shocked. Not one. I called the care number to share my thoughts, this chic fila to me is the worst one. My order is never messed up at any other Chick-fil-A. This one, Everytime I'm asked to pull around it's messed up. I get home with a ton of food no sauce. The kids are their part but the wife and I we don't eat dry sandwiches so ours just went in the trash. Do better, like I'm dumb founded because I brought it up to the guy and repeated myself. Unbelievable.. $80 order most of it went uneaten. The kids said the food was cold, the fries were cold in the vehicle.
Atmosphere: 3
Food: 1
Service: 1
The mobile line was a little confusing to me and I’m new to it but they walked me through it and even offer to bring out my order out front. This place never failed me.
Always good people and food!
Atmosphere: 5
Food: 5
Service: 5
Can't say enough about this franchise. If you've never been I highly recommend it
Atmosphere: 5
Food: 5
Service: 5
We often get Chic Fil A in Granbury. It seems here lately the service has gone tremendously downhill. Ever since they changed the drive through from a single lane to now a 3 lane ordering system that filters back down to one lane (traffic jam from hell), the food service has also gone downhill. This is the second time my family and I have ordered nuggets and we get all the way home to find out there isn’t any sauce included in the order even though the receipt shows we ordered some. 10 years ago, this was the absolute fastest Chic fil a I had ever been to and everything was perfect when you went. Now, I’m not sure if management has gone downhill or what but I get more accurate orders from McDonald’s it seems. They need to figure out what went wrong and get back on track.
Atmosphere: 1
Food: 2
Service: 1
Whoever trained this team did it right. God bless. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Always have great service at Chick-fil-A. Much better than other fast food joints.
Atmosphere: 5
Food: 5
Service: 5
My favourite restaurant abs always offer nice food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food
Atmosphere: 5
Food: 5
Service: 5
Always friendly, fast service, great food, love the online app. I eat here WAY too much, it’s my go to comfort food.
Atmosphere: 5
Food: 5
Service: 5
Every time I order via my mobile app I get parked and have to wait for the longest time to obtain my food. What’s the point of ordering ahead?
Service: 2
They are so nice! The food is always great!
Atmosphere: 5
Food: 5
Service: 5
Cant go wrong with that spicy chicken sandwich 😋
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