I paid upfront for a whole sheet cookie and the largest peanut butter ice cream cake they offer. Everything was yummy and looked great.My cookie cake was not the flavor I ordered (DF) and had a misspelled name. I believe the person who took the order did not communicate with the person who made the order. I gave them my number, and they lost it, so they could not call me before making my order. They made two-size ice cream cakes because they were unsure what size I ordered. The person who prepared the order did their best with the information they had. The person who took my order did not give them the paper I watched them write all my order info on.If you place an order in the middle of the week, you should follow up before the weekend to ensure it's going as planned.I believe the employees do not get along and may cause drama for each other.The store was clean and well-kept.The total cost was $107.00 for the ice cream cake and whole sheet cookie.
Zachary Tompkins [AMS]
A joke of a business. Put in a order a week ago for today and went to go pick up a cake on the way to my 5 year olds party and was told by Jeremiah that they forgot to make it. Then was told while he was laughing it will take 2 hours and he’ll throw in a free cookie to make it right. Please Jeremiah explain to my 5 year old why he doesn’t have a cake at his party because you are too cool to do your job. What a joke. Will never recommend or spend a dime here again.
Zachary Tompkins
A joke of a business. Put in a order a week ago for today and went to go pick up a cake on the way to my 5 year olds party and was told by Jeremiah that they forgot to make it. Then was told while he was laughing it will take 2 hours and he’ll throw in a free cookie to make it right. Please Jeremiah explain to my 5 year old why he doesn’t have a cake at his party because you are too cool to do your job. What a joke. Will never recommend or spend a dime here again.
Lindsey C.
$40 for this. If I could give 0 stars I would. Didn't offer to fix it and had to argue to get my money back. This had to of been a joke because this decorations is just HORRIBLE. Don't recommend. Walmart does better decorations than this garage.
Sammie Chan
This picture speaks for itself, I tried to get it fixed but was denied service. The icing shouldn't have been this thick, and everything was terrible.
Layla Brown
NEVER BUY A CAKE FROM HERE. The reviews speak for its self. I called hoping to get this caked fix. I spoke with Markia and she said her manager did the cake. I’m surprised the manager would actually think this is ok? She said there’s nothing they could do. Worst customer service. My daughter could decorate a better cake than this!
JaCory Adkins
Great place to come! Today was my first time being at a Great American Cookies and the lady Kianna who was on shift was so Nice and welcoming! The Cookies there are amazing and so was the ice cream that i had! 10/10 would recommend!
Ronieshia Henry
Kianna was very polite and had very good customer service she was very helpful from the time I came in. She was in no rush and helped me make a great selection
Bob Rob
Nice and friendly (the girl who took my order over the phone) the cookie cake was good.
Theresa Ortiz
I had the worst experience at this store. Keanna is the worst, that is all that I will say. NEVER going back there again.
The decorator that was there was so nice and is did an amazing job on my order
Courtney Hicks (Court)
Awesome customer service…. I highly recommend. Kianna Skaggs!!!
Francis Ruben
Great service and I enjoyed the cookies!
LaTasha D. Campbell
Great cookies … wonderful experience
Paola Vazquez
Absolutely loved my cake, it honestly exceeded my expectations! Kianna was helping me out and she did exactly what I asked for. She was so friendly! I had a great experience at this location. Location was also very clean
I paid upfront for a whole sheet cookie and the largest peanut butter ice cream cake they offer. Everything was yummy and looked great.My cookie cake was not the flavor I ordered (DF) and had a misspelled name. I believe the person who took the order did not communicate with the person who made the order. I gave them my number, and they lost it, so they could not call me before making my order. They made two-size ice cream cakes because they were unsure what size I ordered. The person who prepared the order did their best with the information they had. The person who took my order did not give them the paper I watched them write all my order info on.If you place an order in the middle of the week, you should follow up before the weekend to ensure it's going as planned.I believe the employees do not get along and may cause drama for each other.The store was clean and well-kept.The total cost was $107.00 for the ice cream cake and whole sheet cookie.
A joke of a business. Put in a order a week ago for today and went to go pick up a cake on the way to my 5 year olds party and was told by Jeremiah that they forgot to make it. Then was told while he was laughing it will take 2 hours and he’ll throw in a free cookie to make it right. Please Jeremiah explain to my 5 year old why he doesn’t have a cake at his party because you are too cool to do your job. What a joke. Will never recommend or spend a dime here again.
A joke of a business. Put in a order a week ago for today and went to go pick up a cake on the way to my 5 year olds party and was told by Jeremiah that they forgot to make it. Then was told while he was laughing it will take 2 hours and he’ll throw in a free cookie to make it right. Please Jeremiah explain to my 5 year old why he doesn’t have a cake at his party because you are too cool to do your job. What a joke. Will never recommend or spend a dime here again.
$40 for this. If I could give 0 stars I would. Didn't offer to fix it and had to argue to get my money back. This had to of been a joke because this decorations is just HORRIBLE. Don't recommend. Walmart does better decorations than this garage.
This picture speaks for itself, I tried to get it fixed but was denied service. The icing shouldn't have been this thick, and everything was terrible.
NEVER BUY A CAKE FROM HERE. The reviews speak for its self. I called hoping to get this caked fix. I spoke with Markia and she said her manager did the cake. I’m surprised the manager would actually think this is ok? She said there’s nothing they could do. Worst customer service. My daughter could decorate a better cake than this!
Great place to come! Today was my first time being at a Great American Cookies and the lady Kianna who was on shift was so Nice and welcoming! The Cookies there are amazing and so was the ice cream that i had! 10/10 would recommend!
Kianna was very polite and had very good customer service she was very helpful from the time I came in. She was in no rush and helped me make a great selection
Nice and friendly (the girl who took my order over the phone) the cookie cake was good.
I had the worst experience at this store. Keanna is the worst, that is all that I will say. NEVER going back there again.
Restaurantji Recommends
The decorator that was there was so nice and is did an amazing job on my order
Awesome customer service…. I highly recommend. Kianna Skaggs!!!
Great service and I enjoyed the cookies!
Great cookies … wonderful experience
Absolutely loved my cake, it honestly exceeded my expectations! Kianna was helping me out and she did exactly what I asked for. She was so friendly! I had a great experience at this location. Location was also very clean