Went there last night. ordered an 8 piece MIXED crispy family meal. Haven't gone there in a while. But doesn't an 8 piece meal come with 2 breasts, 2 wings, 2 thighs, and 2 wings? We were not happy when we got 4 legs and no wings. Never seen a chicken with 4 legs Check your food before you leave
Food: 3
Service: 3
Ralph S
I drive from southside Harker Heights to this KFC because Everytime I come here I come here I am treated with so much respect and kindness. From the cashier to the gentlemen working in the back they have always had superior customer service. Iranda was my cashier yesterday and she showed her superior customer service not only with me but the lady before me. So kind and caring. And the gentleman who brought me my food was very respectful. Just can't say enough nice this about them. Restaurant G135215 on November 13 2025 at 5:35pm.
Atmosphere: 5
Food: 5
Service: 5
Supa Serv
most awful KFC i’ve ever experienced!! the food was bad and the dude that took order was even worse . never again
Atmosphere: 1
Food: 1
Service: 1
david hensley
This location must not respect the brand they sell. How are you going to write who the cook is but use a street name or alias instead of given birth name.
R. Reed
The staff at this KFC are very kind and went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Sandy Vogt
So disappointed! I didn't receive all my order, missing the gravy for the 2 mashed potatoes. I saw the advertisement for the fried pickles and immediately was excited to order them. Well, they were so burnt that the pickle crunched like a chip, not the breading the pickle was so old and dry that it was disgusting. Over all the food was old and shriveled up. I didn't go back for a refund or food replacement because. It was obvious by the way the manager just took my money without any type of greeting that she would be unapproachable. It is so sad that I felt uncomfortable that I'm taking it as a loss and I definitely will not ever go to KFC again. I should have driven a little further to the Church's Chicken. It's sad how customers feel uncomfortable nowadays saying anything about terrible food that was obviously past its hold time.
Caiden J.B
I waited in the side parking after ordering 2 meals and a side of 2 biscuits and i waited there for almost an hour! people were getting out of their cars to go in and ask about their food. then after 45ish minutes waiting , we are given our food , and my biscuits weren't even in there! will not be going back for that experience.
Atmosphere: 1
Food: 3
Service: 1
Jonathan Santiago
Good Afternoon, Me being the mailman ( FEDERAL EMPLOYEE) on this day delivered thier mail to , 1912 Vet Memorial asked to use the restroom and I was DENIED THE bathroom because I didn't ordered. I told the employee I work on the street and just delivered your mail, The only way to use the bathroom. is whe in have the chance to see one on the route. He responded thier is a McDonald's next door. This is unacceptable they should obviously know who can and cannot use the restroom at this location downtown.
Atmosphere: 1
Service: 1
Jenna E.
Horribly slow with bad attitudes. They parked every car no matter what. No waiting at the window. They say pull forward or go into a space. There were two parked cars in front of me. No one else in the line from speaker to window. No one behind me. I waited 35 minutes for one combo. When the woman finally brought out my meal, she was walking very slow and texting. Texting with my food i in hand while she walked to my car. She couldn’t even be bothered to apologize for the wait or walk with a purpose. Her phone was too important. Chicken came out crispy and dark (see photo). They forgot part of my order. Sauces were missing. Should be zero stars!
Atmosphere: 1
Food: 1
Service: 1
maria miranda
Food is always fresh but the he waiting is ridiculous, short staff always . They are more focus on the drive thru then the inside
Very very slow and not good service. I went here to pick up an uber eats order and waited over half an hour for just a combo meal. Ridiculous! Not FAST food.
Andrea Kuhlman
I got a tiny box of popcorn chicken which was all dryed. and half of them had no chicken in it, there was no napkins! The service was real bad.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Cox
Avoid this location, ordered a simple combo and was asked to park to wait. Waited over 15 minutes and then got attitude when I went to check on the status. Had to wait 10 add'l min after that.
Julie Rhimi
The food is usually very good. But the last time the chicken was overly greasy. I'm hoping it was just this one time 🙂🙏
Atmosphere: 4
Food: 3
Service: 5
Cassandra Degrenier
The staff at this location is terrible. I walked in to pick up a delivery order. NONE of the staff acknowledged me nor any of the 4 others that walked in after me. After one gentleman’s order was ready, a worker(I assume was the manager because of his red button up) came around the corner, hollered out the name and threw the bag in front of the customer. He started to walk away as the gentleman was speaking to the worker. Customer service training is ZERO and needs to be worked on IMMEDIATELY! Rude. No sense of urgency.
Went there last night. ordered an 8 piece MIXED crispy family meal. Haven't gone there in a while. But doesn't an 8 piece meal come with 2 breasts, 2 wings, 2 thighs, and 2 wings? We were not happy when we got 4 legs and no wings. Never seen a chicken with 4 legs Check your food before you leave
Food: 3
Service: 3
I drive from southside Harker Heights to this KFC because Everytime I come here I come here I am treated with so much respect and kindness. From the cashier to the gentlemen working in the back they have always had superior customer service. Iranda was my cashier yesterday and she showed her superior customer service not only with me but the lady before me. So kind and caring. And the gentleman who brought me my food was very respectful. Just can't say enough nice this about them. Restaurant G135215 on November 13 2025 at 5:35pm.
Atmosphere: 5
Food: 5
Service: 5
most awful KFC i’ve ever experienced!! the food was bad and the dude that took order was even worse . never again
Atmosphere: 1
Food: 1
Service: 1
This location must not respect the brand they sell. How are you going to write who the cook is but use a street name or alias instead of given birth name.
The staff at this KFC are very kind and went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
So disappointed! I didn't receive all my order, missing the gravy for the 2 mashed potatoes. I saw the advertisement for the fried pickles and immediately was excited to order them. Well, they were so burnt that the pickle crunched like a chip, not the breading the pickle was so old and dry that it was disgusting. Over all the food was old and shriveled up. I didn't go back for a refund or food replacement because. It was obvious by the way the manager just took my money without any type of greeting that she would be unapproachable. It is so sad that I felt uncomfortable that I'm taking it as a loss and I definitely will not ever go to KFC again. I should have driven a little further to the Church's Chicken. It's sad how customers feel uncomfortable nowadays saying anything about terrible food that was obviously past its hold time.
I waited in the side parking after ordering 2 meals and a side of 2 biscuits and i waited there for almost an hour! people were getting out of their cars to go in and ask about their food. then after 45ish minutes waiting , we are given our food , and my biscuits weren't even in there! will not be going back for that experience.
Atmosphere: 1
Food: 3
Service: 1
Good Afternoon, Me being the mailman ( FEDERAL EMPLOYEE) on this day delivered thier mail to , 1912 Vet Memorial asked to use the restroom and I was DENIED THE bathroom because I didn't ordered. I told the employee I work on the street and just delivered your mail, The only way to use the bathroom. is whe in have the chance to see one on the route. He responded thier is a McDonald's next door. This is unacceptable they should obviously know who can and cannot use the restroom at this location downtown.
Atmosphere: 1
Service: 1
Horribly slow with bad attitudes. They parked every car no matter what. No waiting at the window. They say pull forward or go into a space. There were two parked cars in front of me. No one else in the line from speaker to window. No one behind me. I waited 35 minutes for one combo. When the woman finally brought out my meal, she was walking very slow and texting. Texting with my food i in hand while she walked to my car. She couldn’t even be bothered to apologize for the wait or walk with a purpose. Her phone was too important. Chicken came out crispy and dark (see photo). They forgot part of my order. Sauces were missing. Should be zero stars!
Atmosphere: 1
Food: 1
Service: 1
Food is always fresh but the he waiting is ridiculous, short staff always . They are more focus on the drive thru then the inside
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
Very very slow and not good service. I went here to pick up an uber eats order and waited over half an hour for just a combo meal. Ridiculous! Not FAST food.
I got a tiny box of popcorn chicken which was all dryed. and half of them had no chicken in it, there was no napkins! The service was real bad.
Atmosphere: 1
Food: 1
Service: 1
Avoid this location, ordered a simple combo and was asked to park to wait. Waited over 15 minutes and then got attitude when I went to check on the status. Had to wait 10 add'l min after that.
The food is usually very good. But the last time the chicken was overly greasy. I'm hoping it was just this one time 🙂🙏
Atmosphere: 4
Food: 3
Service: 5
The staff at this location is terrible. I walked in to pick up a delivery order. NONE of the staff acknowledged me nor any of the 4 others that walked in after me. After one gentleman’s order was ready, a worker(I assume was the manager because of his red button up) came around the corner, hollered out the name and threw the bag in front of the customer. He started to walk away as the gentleman was speaking to the worker. Customer service training is ZERO and needs to be worked on IMMEDIATELY! Rude. No sense of urgency.
Atmosphere: 1
Service: 1
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