This Chipotle I feel has a huge ethical issue. The manager stands at the register while her team member builds the bowls all the way down the line. It’s so crazy that the execution of the shift is always this way! I know that this line should have some more support other than one person performing on the whole line it’s rubbish. Handling one guest at a time HAS to be so unfair and inconsiderate.
Atmosphere: 1
Food: 5
Service: 1
Ren Tueller
Every time we order pick up, we have to go back in at least once, usually more, to get stuff they forgot to put in our bag. Why offer someone a $3.85 drink if you aren’t going to give it to them? We always tip well and then get our order and wish we could just go back there and make it ourselves. At least then we would at least get what we paid for.
Atmosphere: 1
Food: 2
Service: 1
Logan Chastain
I went to this chipotle on July 26, 2025 at 6:24 pm and the person on rice/bowls or whatever acted like they had no clue what they were doing. I asked if they would have more white rice cause there was no more on the line and he legit shrugged his shoulder at me… sir you work here… and ik yall aren’t out of RICE 😭😭 bffr
Atmosphere: 2
Food: 3
Service: 2
samuel evans
My Fav
Sweet Pea
Had to ask the first food prepare to change her gloves she kept pushing her glasses up on her face with her gloves then touch people food! A 2nd lady with glasses that was brought a pan of food out did the same thing! Nasty and unsantizing I had to ask her to change her gloves after constantly pushing up on her face! They were out of a lot of food empty pans! First time having Chipotle and it wasn't good at all! 7/17/25 around 6:45 pm
Atmosphere: 1
Food: 1
Service: 1
jordan corpier
I and so annoyed. Im a nurse at the hospital so I gathered up multiple orders and we have to have food delivered because we can't have someone leave the unit to pick it up. I tried to place an online order for delivery through the website and twice it gave me an error message when I tried to pay. So then I called and gave my entire order to the robot (3rd entry) who said my order would be entered for pick up and that delivery wasnt an option through the phone. Then it hung up. I called again and demanded a personto the robot lady and got a guy at some corporate site who said he couldnt place my order and I'd have to call the store. I told him I couldn't get a person and he told me to repeat manager until I got one. Robot lady was having none of that and eventually the robot put me on hold for 13 minutes. 13 minutes in a hospital is a hell of a long time answering phones and call lights and questions in-between. Then the call disconnected and I was hung up on. I've already gathered 4 people's orders and I'd been trying to order for an hour and our hospital cafeteria doesn't have food on the weekend past a certain timewe went far beyond that time. So I wound up ordering for the 4th time through door dash. The prices are higher on the app and it took 2 hours to get our food from first attempt to order online to delivery. We ordered Chipotle alot and now since it can only be door dashed because the website can't take a payment and the phone app can't take a delivery order and there's no way to speak to a person at the actual store, we will just pick something else in longview
Food: 5
Service: 1
Brianna Love
Everything was fresh
Atmosphere: 5
Food: 5
Service: 5
katie Laurens
So gross. Food everywhere. Nothing is clean. I walked out. How can you have pride serving people that way. 🤔
Atmosphere: 1
Food: 1
Service: 1
Jade Allen
I picked up my food at the restaurant and while eating there was a bone in my burrito. I tried to call the restaurant to warn them that they might wanna be a little more careful deboning the chicken as this could have been bad, but it's all automated and will NOT send you to a person no matter what you say.
Atmosphere: 1
Food: 1
Service: 2
Bobby
Guess I've given this location too many chances. 3 times this year they have screwed an online order up putting double rice / no beans rather than the double beans / no rice that was ordered. They need to retrain the whole place.
This was not a great visit. The young man helping us was rude and unprofessional to his co worker and to us. He kept sweeping rice back from the counters into the rice that they served. It was clear he was not in the mood to be making our order. I almost cancelled it and walked out but felt that would be rude to do for such a large order. Another employee had her long hair loose and hanging in her face and was reaching over our order that was being prepared. The place was a mess. Half the tables and chairs had liquid sprayed on them so no one could sit and eat and my daughter sat in the wet chair. The cleaning supplies were left hanging on a chair. Half the drinks weren’t working and the trays to refill napkins and utensils was pulled all the way out with no employee there doing anything with it. I looked at the hours of operation and they close at 11pm. I was there at 8pm. We spent $60 on this visit. I think maybe the employees need training and instruction.
Atmosphere: 1
Food: 3
Service: 1
Dennis Neuber
Service was very good.
Atmosphere: 5
Food: 5
Service: 5
Kent Morrill
Good taste, but the serving size is probably appropriate (not as big as I'd like).
Prices are too high. I can sit at a full service restaurant for the same money.
This Chipotle I feel has a huge ethical issue. The manager stands at the register while her team member builds the bowls all the way down the line. It’s so crazy that the execution of the shift is always this way! I know that this line should have some more support other than one person performing on the whole line it’s rubbish. Handling one guest at a time HAS to be so unfair and inconsiderate.
Atmosphere: 1
Food: 5
Service: 1
Every time we order pick up, we have to go back in at least once, usually more, to get stuff they forgot to put in our bag. Why offer someone a $3.85 drink if you aren’t going to give it to them? We always tip well and then get our order and wish we could just go back there and make it ourselves. At least then we would at least get what we paid for.
Atmosphere: 1
Food: 2
Service: 1
I went to this chipotle on July 26, 2025 at 6:24 pm and the person on rice/bowls or whatever acted like they had no clue what they were doing. I asked if they would have more white rice cause there was no more on the line and he legit shrugged his shoulder at me… sir you work here… and ik yall aren’t out of RICE 😭😭 bffr
Atmosphere: 2
Food: 3
Service: 2
My Fav
Had to ask the first food prepare to change her gloves she kept pushing her glasses up on her face with her gloves then touch people food! A 2nd lady with glasses that was brought a pan of food out did the same thing! Nasty and unsantizing I had to ask her to change her gloves after constantly pushing up on her face! They were out of a lot of food empty pans! First time having Chipotle and it wasn't good at all! 7/17/25 around 6:45 pm
Atmosphere: 1
Food: 1
Service: 1
I and so annoyed. Im a nurse at the hospital so I gathered up multiple orders and we have to have food delivered because we can't have someone leave the unit to pick it up. I tried to place an online order for delivery through the website and twice it gave me an error message when I tried to pay. So then I called and gave my entire order to the robot (3rd entry) who said my order would be entered for pick up and that delivery wasnt an option through the phone. Then it hung up. I called again and demanded a personto the robot lady and got a guy at some corporate site who said he couldnt place my order and I'd have to call the store. I told him I couldn't get a person and he told me to repeat manager until I got one. Robot lady was having none of that and eventually the robot put me on hold for 13 minutes. 13 minutes in a hospital is a hell of a long time answering phones and call lights and questions in-between. Then the call disconnected and I was hung up on. I've already gathered 4 people's orders and I'd been trying to order for an hour and our hospital cafeteria doesn't have food on the weekend past a certain timewe went far beyond that time. So I wound up ordering for the 4th time through door dash. The prices are higher on the app and it took 2 hours to get our food from first attempt to order online to delivery. We ordered Chipotle alot and now since it can only be door dashed because the website can't take a payment and the phone app can't take a delivery order and there's no way to speak to a person at the actual store, we will just pick something else in longview
Food: 5
Service: 1
Everything was fresh
Atmosphere: 5
Food: 5
Service: 5
So gross. Food everywhere. Nothing is clean. I walked out. How can you have pride serving people that way. 🤔
Atmosphere: 1
Food: 1
Service: 1
I picked up my food at the restaurant and while eating there was a bone in my burrito. I tried to call the restaurant to warn them that they might wanna be a little more careful deboning the chicken as this could have been bad, but it's all automated and will NOT send you to a person no matter what you say.
Atmosphere: 1
Food: 1
Service: 2
Guess I've given this location too many chances. 3 times this year they have screwed an online order up putting double rice / no beans rather than the double beans / no rice that was ordered. They need to retrain the whole place.
Food: 1
Service: 1
Restaurantji Recommends
Great option for people on a diet.
Atmosphere: 4
Food: 4
Service: 4
Terrible
Atmosphere: 1
Food: 1
Service: 1
This was not a great visit. The young man helping us was rude and unprofessional to his co worker and to us. He kept sweeping rice back from the counters into the rice that they served. It was clear he was not in the mood to be making our order. I almost cancelled it and walked out but felt that would be rude to do for such a large order. Another employee had her long hair loose and hanging in her face and was reaching over our order that was being prepared. The place was a mess. Half the tables and chairs had liquid sprayed on them so no one could sit and eat and my daughter sat in the wet chair. The cleaning supplies were left hanging on a chair. Half the drinks weren’t working and the trays to refill napkins and utensils was pulled all the way out with no employee there doing anything with it. I looked at the hours of operation and they close at 11pm. I was there at 8pm. We spent $60 on this visit. I think maybe the employees need training and instruction.
Atmosphere: 1
Food: 3
Service: 1
Service was very good.
Atmosphere: 5
Food: 5
Service: 5
Good taste, but the serving size is probably appropriate (not as big as I'd like).
Prices are too high. I can sit at a full service restaurant for the same money.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito Bowl
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