Good taste, but the serving size is probably appropriate (not as big as I'd like).
Prices are too high. I can sit at a full service restaurant for the same money.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito Bowl
Jo Jo
Was not impressed that's for sure.
Atmosphere: 1
Food: 1
Service: 2
Ghost Generic
First thing, super dirty everything. The trash bins are full inside and outside of the restaurant. The condiments area is a mess and behind the glass is an even more chaotic disaster. There is always a note on the door that they are out of multiple important items, today it said, "out of chips, lettuce and guacamole." Reality was they were out of those things plus about 95% of the other things ie. black beens, salsa, veggies, meats and just about everything else. And did they remove the dirty silverware for these items. Nah. They haad the audacity to ask, what would you like on you bowl, which the only options were beans and that corn mixture. Everything else was imaginary. You go to pay for you bowl of 90 percent rice and it's full price. No discount or anything. Then the staff is in some kind of snarky mood and just frowns the whole time with zero cordial or anything. Then you look at your plate and you have a toddler portion of the remnants of meat and a bucket of rice. Yeah. Fresh is not the word I'd use for this location. Pics will show you the state of this place and the disappointment of the meal.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Reyes Lopez
This place NEVER has any meats available pass 6 pm (only pork) , If the manager knows it gets busy , why not order more meat ? I mean goodness anyone with common sense would know after the first time ! Always running out of stuff! Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Joshua G
The food is always good!
Atmosphere: 3
Food: 4
Service: 3
Jonathan Clarke
This is the worst Chipotle I have ever been in, and it is a health and safety concern. The food was not hot, and they tried to serve me guacamole that was almost completely brown. I ended up throwing my food away and not eating it.
Atmosphere: 1
Food: 1
Service: 1
Crunchy-ish Mama
It’s like most chipotles. I like the constancy of quality. They have friendly workers.
Dietary restrictions: They have gluten free and dairy free options
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Bowl, Chips
Christina Vasquez
Don’t waste your money here! I ordered food for mobile pickup, but it was cold, and I had to microwave it home. I got a steak burrito bowl with extra steak, costing about $20, but they barely gave me any steak. The little steak in the bowl was inedible, primarily complex pieces. Additionally, there was no lettuce or fajita veggies as I had requested. This was likely because they were out of products, as seems to be the norm.
The in-store experience was also unimpressive. The store was dirty, with no clean tables and no napkins available. I tried to get Diet Coke from the soda machine, but it was out. When I asked if they could change the bag, the lady at the counter said she needed to go to the back. I waited, but she just continued to cash out other customers. Eventually, I went back to the counter, and she finally went to the back. She eventually returned a while later, but the Diet Coke still hadn’t been changed.
This company really needs to rethink its management!
Atmosphere: 1
Food: 1
Service: 2
Devinne Henson
App stopped working all the sudden, kept erroring out. “Pepper” is useless and can’t help and just kept closing the chat. Got in line and there’s one person working register, two people doing prep, 2 people doing Togo, and one guy actually helping the 15 people in line and he’s taking 10 minutes each time to make a burrito. Ended up deleting the app, logging in through my phone browser, reordering, all before the line moved at all. Got my food and left before the person in front of me in line even got their order in. What a joke the in store experience is. Fix your app! Very very frustrating experience.
Atmosphere: 1
Food: 2
Service: 1
Dakota Davenport
No problem, but I just wanted to say PLEASE stop putting corn salsa on our bowls when it’s not on the ticket and when it says the tomatillo salsa 😭
Portions very small, meat tough, paid $46.50 for lunch for 2, staff was pleasant, building shabby but this won't bother us...we won't be back
Atmosphere: 1
Food: 1
Service: 3
Ruby Parsons
Dietary restrictions: Not for diabetes
Kid-friendliness: Not kid friendly
Wheelchair accessibility: No
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Chicken Burrito
Carol Hagan
Went to the one in Longview my first visit and last to any Chipotle. Wanted to try the brisket and it was horrible and did not know they charge 7.70 EXTRA for a tiny scoop it's not posted on the menu and was not told about it. We went about 11am and the food looked like it was sitting for a while. Spent 52.00 for a bowl and a burrito not even drinks and threw almost all of it away. The employees were not completely rude but like they didn't even care to be there. If I know we were going to spend that much money we would have went to get steak someplace else. We were not even asked here or Togo they just put it in a bag ( we were dinning in ) worst food and service I've had in a long time
Alvin Luster
Delicious food
Atmosphere: 4
Food: 4
Service: 4
Connie Woodard
*First time Chipotle customers* My husband and I were disappointed immediately as we walked in. There was trash on the floor in several places, and food on most of the tables. It did not look like anyone had cleaned since they opened that day, and we were there mid afternoon. First impression, messy, and not inviting. I had to clean our table, and my chair prior to sitting. We purchased a beef barbacoa burrito bowl, and the smoked brisket burrito bowl. Along with two medium drinks, and a small side of chips and queso. The queso was in a small container that held maybe 3/4 cup queso, max, and the chips came in a small paper bag, filled less than half full. The bowls were good; very flavorful, and filling. I was disappointed in the small serving of chips and queso, plus some of my chips were stale. So that was a bummer. The total was $48.12!!! A bit overpriced for what we received. The staff was very friendly, which was appreciated. Overall, we agreed the food was good, but overpriced. We did enjoy it, and would eat it again, but only as a to go order.
Good taste, but the serving size is probably appropriate (not as big as I'd like).
Prices are too high. I can sit at a full service restaurant for the same money.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito Bowl
Was not impressed that's for sure.
Atmosphere: 1
Food: 1
Service: 2
First thing, super dirty everything. The trash bins are full inside and outside of the restaurant. The condiments area is a mess and behind the glass is an even more chaotic disaster. There is always a note on the door that they are out of multiple important items, today it said, "out of chips, lettuce and guacamole." Reality was they were out of those things plus about 95% of the other things ie. black beens, salsa, veggies, meats and just about everything else. And did they remove the dirty silverware for these items. Nah. They haad the audacity to ask, what would you like on you bowl, which the only options were beans and that corn mixture. Everything else was imaginary. You go to pay for you bowl of 90 percent rice and it's full price. No discount or anything. Then the staff is in some kind of snarky mood and just frowns the whole time with zero cordial or anything. Then you look at your plate and you have a toddler portion of the remnants of meat and a bucket of rice. Yeah. Fresh is not the word I'd use for this location. Pics will show you the state of this place and the disappointment of the meal.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
This place NEVER has any meats available pass 6 pm (only pork) , If the manager knows it gets busy , why not order more meat ? I mean goodness anyone with common sense would know after the first time ! Always running out of stuff! Ridiculous!
Atmosphere: 1
Food: 1
Service: 1
The food is always good!
Atmosphere: 3
Food: 4
Service: 3
This is the worst Chipotle I have ever been in, and it is a health and safety concern. The food was not hot, and they tried to serve me guacamole that was almost completely brown. I ended up throwing my food away and not eating it.
Atmosphere: 1
Food: 1
Service: 1
It’s like most chipotles. I like the constancy of quality. They have friendly workers.
Dietary restrictions: They have gluten free and dairy free options
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Bowl, Chips
Don’t waste your money here! I ordered food for mobile pickup, but it was cold, and I had to microwave it home. I got a steak burrito bowl with extra steak, costing about $20, but they barely gave me any steak. The little steak in the bowl was inedible, primarily complex pieces. Additionally, there was no lettuce or fajita veggies as I had requested. This was likely because they were out of products, as seems to be the norm.
The in-store experience was also unimpressive. The store was dirty, with no clean tables and no napkins available. I tried to get Diet Coke from the soda machine, but it was out. When I asked if they could change the bag, the lady at the counter said she needed to go to the back. I waited, but she just continued to cash out other customers. Eventually, I went back to the counter, and she finally went to the back. She eventually returned a while later, but the Diet Coke still hadn’t been changed.
This company really needs to rethink its management!
Atmosphere: 1
Food: 1
Service: 2
App stopped working all the sudden, kept erroring out. “Pepper” is useless and can’t help and just kept closing the chat. Got in line and there’s one person working register, two people doing prep, 2 people doing Togo, and one guy actually helping the 15 people in line and he’s taking 10 minutes each time to make a burrito. Ended up deleting the app, logging in through my phone browser, reordering, all before the line moved at all. Got my food and left before the person in front of me in line even got their order in. What a joke the in store experience is. Fix your app! Very very frustrating experience.
Atmosphere: 1
Food: 2
Service: 1
No problem, but I just wanted to say PLEASE stop putting corn salsa on our bowls when it’s not on the ticket and when it says the tomatillo salsa 😭
Restaurantji Recommends
Portions very small, meat tough, paid $46.50 for lunch for 2, staff was pleasant, building shabby but this won't bother us...we won't be back
Atmosphere: 1
Food: 1
Service: 3
Dietary restrictions: Not for diabetes
Kid-friendliness: Not kid friendly
Wheelchair accessibility: No
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Chicken Burrito
Went to the one in Longview my first visit and last to any Chipotle. Wanted to try the brisket and it was horrible and did not know they charge 7.70 EXTRA for a tiny scoop it's not posted on the menu and was not told about it. We went about 11am and the food looked like it was sitting for a while. Spent 52.00 for a bowl and a burrito not even drinks and threw almost all of it away. The employees were not completely rude but like they didn't even care to be there. If I know we were going to spend that much money we would have went to get steak someplace else. We were not even asked here or Togo they just put it in a bag ( we were dinning in ) worst food and service I've had in a long time
Delicious food
Atmosphere: 4
Food: 4
Service: 4
*First time Chipotle customers* My husband and I were disappointed immediately as we walked in. There was trash on the floor in several places, and food on most of the tables. It did not look like anyone had cleaned since they opened that day, and we were there mid afternoon. First impression, messy, and not inviting. I had to clean our table, and my chair prior to sitting. We purchased a beef barbacoa burrito bowl, and the smoked brisket burrito bowl. Along with two medium drinks, and a small side of chips and queso. The queso was in a small container that held maybe 3/4 cup queso, max, and the chips came in a small paper bag, filled less than half full. The bowls were good; very flavorful, and filling. I was disappointed in the small serving of chips and queso, plus some of my chips were stale. So that was a bummer. The total was $48.12!!! A bit overpriced for what we received. The staff was very friendly, which was appreciated. Overall, we agreed the food was good, but overpriced. We did enjoy it, and would eat it again, but only as a to go order.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Burrito Bowl
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