Soup in Lufkin, TX

“.My family has been going to this Olive Garden for nearly 10 years. We had only had two issues our entire time going to this establishment. One being, we had simply horrible service from an employee named “Jae.” We had a medium sized group come in a few weeks prior and we were incredibly disappointed. He did not bring drinks in a timely manner, acted as if WE were inconveniencing HIM, and got 4/8 dishes wrong. The next time we went, we were sat with him again. My husband went to the hostess and asked her if we could have a different server. She was immediately on it, apologized for the previous experience, got her manager and an another server to our table immediately. She also offered to get us our drinks, salads and soups and get our order started right away. I think her name was Megan? She told us that she was sorry for the poor experience before and that it was not acceptable. She seemed very eager to help and turned our experience into a positive one, just on attitude alone! Very sweet girl. Something mr “Jae” could definitely learn from. Our server Skylar was also excellent, everything was brought out on time AND CORRECT! Thank you Megan and Skylar!“