Great American Cookies

Sent my son to pick up my $60 cookie cake. He told them he’s picking up a cake for his mother and gave them my name. They gave him the wrong cake! I live an hour away. They said I can bring it back to trade. 2 hours of driving! I can’t do that so I’m stuck with a cake that says way to go dynamite on it. Instead of my children’s name. No apology or anything! And so I guess someone will get to take my cake home, they’ll make a new cake for other people and I’m out the...read full review

Team lead is rude to doordashers then when called out by the customer, ends up telling the same poor doordasher the order was canceled when it wasn't. You losing so many customers due to horrid customer service. Might want to fix your "team lead".

I purchased their Brookie cookie at the Brandon exchange (Brandon Mall) store in Brandon, FL. I am absolutely disgusted that this hair was found BAKED into the cookie. Luckily, my daughter does not just bite into cookies and breaks it apart but that is how she found it is when the cookie would not separate because it was joined with a piece of hair. I expect better than this when paying almost $12 for cookies. I will try and post pics and video in comments.