On The Border Mexican Grill & Cantina - Roanoke
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About On The Border
On The Border Reviews
Fries were burnt, twice on kids meal.
Onion straws burnt on brisket tacos.
Overall slow service.
We simply wanted a night outside on the patio to enjoy a meal. After 10-15 minutes of being ignored by waitstaff that were walking around, I finally had to get up to get a manager to even have anyone stop at our table. The manager came by twice and then nothing more. Our server made us feel like we were an afterthought for most of the meal. When I got my food, my chili relleno was burnt and looked like burnt fish from the batter used. All in all, this was hands down the worst...read full review
We normally have a great time at this place so this is a “do not recommend on Saturday afternoon”
On our way back from DFW airport with our dog, we visited to have food and a margarita. The patio TV was on and showing sports. The patio fans were running. However when we asked, the patio was closed.
Since we had our dog with us, eating inside was not going to work. So we looked and found Baja in Keller instead. Their patio was open for us and we had a margarita...read full review
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On The Border Mexican Grill & Cantina offers a mix of experiences. Some customers feel the management could be improved to reduce employee turnover, while others appreciate the efforts of managers like Mindy to address issues effectively. The restaurant is praised for its amazing food and efficient service, with standout servers like Josh and Josue Perez known for their exceptional attentiveness and charisma. Customers mention that the birria tacos are delicious and that the overall dining experience can be enjoyable, especially with attentive staff members who go above and beyond to meet needs. Despite some initial hiccups, many express a desire to return, often highlighting their positive interactions with the servers.