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“I recently visited Chipotle and had the pleasure of being helped by Carlos. I have to say, his customer service was absolutely excellent! He was incredibly kind, super friendly, and made the whole ordering process a breeze. He also got my food together really promptly, which I definitely appreciated. Honestly, Carlos is truly an asset to the Chipotle team. Big thanks to him for making my experience a great one!“
“I came in at 10:50 because I get off late and this location was the closest I could make it to but they close at 11pm. The workers were polite & professional although they were closing they didn't make me feel like an inconvenience in fact they served me with pride & fully responded to any questions I had. Good service is hard to find especially at faster food merchants. Food was very satisfying.“
“This is not the closet chipotle to me, but this is the one I go out of my way to make it too. Clean area, fresh food, and kind staff! The manager josef shows his professionalism every time I enter the building. Also am kinda afraid of meat, but always feel comfortable eating chicken from here!“
“Trinity was so much help in helping me make a choice on what to get . She was respectable , friendly , and showed exceptional customer service skills . I have come
To this location before but never have received this great of service . Thank you Trinity for making our visit pleasant and enjoyable.“
Mexican • $
“Went today at about 1130am for lunch and I have to say Carol (cashier) was awesome! She provided great customer service to myself and the other Officer. Carol is a big reason we eat at that restaurant because of the service she provides. Keep up the great work!!! Chipotle on Seguin RD y’all have a great TEAM!!“
“I would take a bullet for the staff here they respectfully give me the amount of ingredients I ask for UNLIKE SUBWAY WHO WONT EVEN LET ME PAY EXTRA FOR MORE CUCUMBER. Not that I'm bitter. Cause I'm not... nobody understands my sour cream needs like this chipotle <3“
“Hailey not sure if she's the manager or not but she made it right. They put my order on hold because they ran out of chicken. The lady making my bowl asked the big cook. He/ she sd it only needed to be cut. So I was skipped and 2 people went in front of me no problem. Instead of cutting the chicken. They decided to clean the grill and fully start cooking a new batch? The lady making my bowl didn't say anything.. just hand a crazy look ? Mrs Hailey and I think a guy named daniel seen my frustration stepped in and gave me a card with a free entry for my next visit. Almost 10 minutes have gone by now. And I didn't come for free did I'm on a schedule. Hailey stepped in finished making my bowl then on top of all that gave me my meal for free. Very grateful for that
Grateful for then being aware. I'm hoping this review makes it to the right eyes and the cook is made aware the world doesn't run on he/she personal time. I say he/ she meaning NO DISRESPECT I don't think they really even know which way they are leaning. Thank you management. You hand successfully made another cx satisfied excluding the time I lost. Thank you. If Mrs Hailey or daniel aren't managers of you continue on the path your going you will definitely become one soon. Be blessed“
Mexican • $
“Not gonna lie...my coworkers and I were pleasantly surprised. In the west coast, Chipotle is dogwater and expensive. This Chipotle was actually decently priced and gave decent portions. Rice was seasoned and cooked properly. Meat was actually cooked properly and seasoned. My only gripe is when I asked for double meat. When they ran out of barbacoa after 1 1/4 scoops, they still charged me for double meat. The barbacoa container was replaced with a full one for the next customer behind me. Would have been nice to have the protein portion corrected or at least not be charged for the double scoop. Overall though it was a good experience.“
“It’s chipotle.. what can I say. Decent atmosphere and the food is what you expect from
chipotle. Good place to grab a quick bite to
Eat however and n a good area of you also want to
Shop as it is located in an outdoor mall type area.“
Mexican • $
“Food is always accurate when I pick up. Fresh warm and yummy. Sometimes they can be slow or not paying attention to when an online order comes in and I have had to wait maybe twice. Both times I get there ask for my order & nothing, then see the person pull a ticket and another few more come out. They get mine out fairly quickly. Place is usually clean and quiet in the evening.“
“I do like coming to this place 8/25 at 7:30pm, you can tell the employees here don’t get enough help which is sad HOWEVER, they are never rude or disrespectful.
Now let’s talk about the food…there’s never enough bc there’s not enough staff to cook. DID YOU READ THAT CORPORATE/LEADERSHIP??? THERES NEVER ENOUGH FOOD BC THERES NOT ENOUGH EMPLOYEES!!
Corporate please do better, treat your employees better!!!“
“Ordered a burrito bowl with sofritas, servings are huge. Sofritas were delicious as usual, I wish the server did not speak too much into my food while scooping the lettuce, hope no projectile went into the food. I probably go farther out to another Chipotle, this was in 281. I took one point for the quality of service“
“I used to order from this location before the employees were so rude and unprofessional, but recently I think they changed their management team because all the employees are so nice and helpful they welcome me as soon as I walk in to pick up my order. And the service is quick.“
“Before visiting San Antonio we stop at this Mexican place for breakfast and I have my usual: bacon with eggs, toast and some cups of American coffee. Before going out I take a picture with the owner of the place as he was very nice. I noticed that many older women also came to take breakfasts that looked like lunches, the opposite to us.“
“Had the plant based bowl. My body reacted as if it had some meat mixed in with the tofu(vegan since 1993) and the pico de gallo had too much vinegar, for my tastes. I've had this menu selection at other Chipotle restaurants in San Antonio and in other states and didn't have the physical reactions I had on Bandera. Thank you for having a plant based option. It's better if not cooked on the same pan/grill as chicken,beef,pork. My body rejected it within a couple of hours.“
“Personally I can’t complain about the food here or service even if you are dining in. I am a delivery driver and take food orders to customers for a third party company. Every time I get an order for a customer at this location I either wait so long for my customers food that the order gets cancelled, I get reassigned to another order or I am told the order is not in the store or has been picked up already. Of the hundreds of orders I deliver this is the only place that this happens and I feel bad for my customers who I have to tell that I will be late or that I no longer am delivering to them because of long wait times.
Update: this is no longer the case. There has been a vast improvement in delivery orders being taken care of with the same priority as the dine in customers“
“Love coming here, but it was a bit busy today. Kate was the only one on the front end line. I just wanted to praise her because she gave such fast and welcoming service to everyone despite the line of customers waiting. Will for sure be coming back! Keep up the great work Kate!“
“Efficient staff. Was a welcomed experience since other locations lack speed efficiency. I liked the attention to customer service, getting the line through quickly, wow. Kudos to the management team for raising the standard for each team member. Kudos.“
“Very good and very clean. A little light on the chips, but good overall! Lucky to be close to work.
Update for 2024 - still good food (the pork looked a lil sus) and atmosphere - fast service and they're fully stocked with everything. Lately a lot of Chipotle restaurants are not restocking the agua frescas - but this location is. A great value.
Vegetarian options: They have a veggie option and soy food.
Dietary restrictions: The only thing they don't have is fish, but soy/chicken/beef/pork/bbq are here a plenty!
Parking: Pretty ample parking with lots of spaces - it will not be a deterrent - plenty of parking
Kid-friendliness: They have kid chairs and stroller friendly
Wheelchair accessibility: Yes“
“Only fault I have with this place is their music other than that the food is good the atmosphere is positive and most of the time they're very fast to get you through the line
Kid-friendliness: I let my child's place is orders and they listen to him they did well and they were very courteous“