Customers` Favorites
Customers` Favorites
“Consistently delicious and fresh“
“Yes, I would recommend them, but they lost me as a customer on Monday. A couple of weeks ago, I was having a baker's crisis. I had a particular order for a cake, and I could not remember where my cake pans were because our shop typically specializes in cupcakes, so I went to an over-the-top cake shop to get some cake pans. Before I purchased them, I asked the young lady if I could return them because I might not need them if I found mine. She said yes, so I went ahead with the purchase. Luckily, I was able to find my pans. So, on Monday, I went back to the over-the-top cake shop to try to return them. Before looking inside the bag, the lady behind the counter told me loudly, "Oh no, we will not take any returns." I honestly thought she was joking with me at first. LOL, but it turns out she was not. She proceeded to show me the receipt that clearly stated all sales are final. I apologized and told her. Unfortunately, I did not look at the receipt because I asked and took the young lady at her word. She asked me for the young lady's name, and I said I did not get her name because I did not assume she would give me the wrong information. I said, okay, I understand, and shame on me for not getting the details. But is there a way I can get a store credit since I buy most of my supplies there? Without hesitation, she said we won't do that either. I struggled with that because these were unused cake pans, and the labels remained intact. They have cake pans on shelves that they could have quickly restocked. I struggled because I bet many small businesses or self-employed bakers purchase our supplies there, and most of us do not have the luxury of spending money unnecessarily. At this point, it is not about the pans but the principle. Again, I understand their position if the items had been opened or used. Today, most reputable businesses have a return policy and not a Gotcha practice. So, I will return to ordering my supplies from Amazon, which is much more convenient for me. I would like to support local businesses if possible. But not when that support is not reciprocated. So buyers, beware!“
Customers` Favorites
“fresh made baked goods. fresh boba, and a great atmosphere with games for the family to enjoy!“
Customers` Favorites
“Great food and service!! Bakery items are so good and great prices!!“
“Thank you Kitty Hawk HEB Bakery Dept for our themed toddler cake!! The fruit filling layered cake was fresh, moist and so delicious! We all loved it and half a sheet was perfect for our party size. Our whole odering experience assured us; this is a good professional team, who cares about the customers, the tasty treats they offer and create!!!“
Customers` Favorites
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“Truly an amazing establishment that support their community with fabulous food! Words cannot express how grateful I am and so blessed that you care! 🤗“