“My family and I visited the Wingstop downtown location, drawn in by our craving for wings. Upon arrival, we were immediately impressed by the well-maintained and inviting ambiance of the store. The decor and cleanliness of the establishment were commendable, setting a positive tone for our dining experience.One notable aspect of this particular visit was the exceptional friendliness of the staff. Their welcoming attitude and eagerness to assist customers added to the overall positive impression. However, it's worth noting that during our visit, the store appeared to be relatively empty, but this was likely due to the surge in online orders and DoorDash deliveries. While this didn't affect the quality of service we received, it did result in a somewhat extended wait time for our order.Moving on to the main highlight, the food, we were pleased with the quality of the wings. The flavors and preparation met our expectations, and we enjoyed our meal. Nevertheless, there were a few minor drawbacks that could be improved. Firstly, the presence of a soda machine was somewhat disappointing, as the taste of the soda did not meet our preferences. Additionally, the limited availability of ketchup packets was a bit inconvenient, as we had to request multiple packets to adequately accompany our meal. Lastly, the absence of soap in the restroom was a notable hygiene concern, and it would be beneficial for the establishment to ensure the provision of this essential amenity.In summary, our visit to Wingstop's downtown location was largely positive. The ambiance and friendly staff created a welcoming atmosphere, and the food quality was commendable. While the online order demand may result in slightly extended wait times, this is a testament to the popularity of Wingstop. Addressing the soda machine, ketchup packet availability, and ensuring soap in the restrooms could further enhance the overall dining experience. We look forward to revisiting Wingstop and hope to see these minor concerns addressed in the future.“
“Have to give these guys a shoutout. I called around town and other wingstops stopped taking orders completely. This store still took our order, gave us an honest time, and delivered. It’s a busy Super Bowl Sunday! They had the store organized for the higher traffic, plenty of employees scheduled and I could tell they were stressed with the high volume of people but everyone was polite and doing what they needed to do.“
“Every single person that worked the Superbowl deserves a raise. I genuinely felt so bad for them. The “skip the line” promo they had for preorders was a great idea, terrible execution on corporate’s part. Ordered 24 hours in advance and still waited 45 minutes past my original order time. Working in the service industry isn’t easy but every single person was working their butt off.My suggestion is accept only a certain about of orders per hour.Edit: i was missing half my order ? What we did have tasted great!“