Wingstop in Waco

“Carolyn the manager is absolutely the best! We placed a delivery order and the order was stolen by the delivery driver. Once I contacted them she got right on it got our food remade and sent to us. She called DoorDash and notified them. This is the quality of service you don’t see everywhere but glad she was there when we needed her. She also made sure all our food was made fresh.“

“I placed an online order for delivery that ended up being handled through DoorDash, and unfortunately the driver delivered it to the wrong address and was not helpful when I tried to resolve the issue.

Thankfully, the staff at Wingstop completely turned the experience around. When I called, they were incredibly supportive, professional, and quick to help. They immediately remade my entire order at no extra charge and made sure everything was handled smoothly.

Amazing customer service, fast response, and a staff that genuinely cares about their customers. Thank you for going above and beyond!“

“The cashier named Shae answered the business phone with kindness not stressed or a tired sound, it was calming and respectful. Now I never eat here, because I don't really eat out, but I'm glad I did tonight.. There's so much uglyness out in the world it's refreshing to hear someone kind, especially answering the phone at a food place.. She took the time and helped me decide what I wanted even though it took a while she stayed calm the whole time.
I have been in the food business for 35 years so I understand how it gets and how hard it is to fight the temptation of frustration,, and she not only faught it she concurred it.. When I arrived at Wingstop she greeted everyone with enthusiasm. She made an effort to make sure I knew what was going on with my order the whole time.. Wing stop you have a good employee treat her right because those type of employees are hard to find now days. So thank you for your service Shae you are one of a kind 🤗🤗“