We have had multiple issues with orders here. I don’t know why we continue to. But will not be returning now. It took 3 tries to make a Blue Coconut Slushie with nerds. Then ordering a Strawberry Cheesecake shake, it tasted NASTY. Especially towards the bottom. We made a call and were given a refund at least. Hilarious how the employee admits “oh the strawberry cheesecake has always had issues.” Then maybe 1. Fix it 2. Stop selling it 3. Don’t tell customers that and making the franchise look terrible!
Atmosphere: 1
Food: 1
Service: 1
Kenzie Westwood
Being pregnant and this being the place I crave most, I will say when you ask for extra cheese for your grilled cheese or extra puree in a slushy.. they make sure it’s straight to perfection! Thank you for making my cravings satisfying!
Atmosphere: 5
Food: 5
Service: 5
Rachel Ryan
Terrible customer service. Ordered several milk shakes and requested to get them as they were made so they wouldn’t melt before eating… they didn’t bring them out until all were made and they were melted, cups not even full, and we ordered some that were Oreo and some that were Oreo caramel, and none of them were marked and the employee couldn’t tell me what was what. Then had to request enough straws and spoons for the shakes. Not happy to spend money on full price shakes to get flavored milk.
Atmosphere: 1
Food: 1
Service: 1
Lyndsie Medlyn
I'm never going to Sonic again.
Some friends and I showed up 15 minutes before close. My friends stalls weren't working so they had to go to the drive thru. This is wasn't true because my stall was working just fine it just took twice as long for someone to answer.
We eventually got our food and we're happily eating it. However, my friend, who has MS, was having really gross burps. She went home not feeling well and later puke and was having diarrhea. I went home thinking my sandwich didn't taste quite right. Woke up early the next more with severe indigestion. Still experiencing this while writing this review.
If you guys don't want to work 25 minutes before for close then that's fine but serving customers trash and thinking it's funny is immature and and inappropriate.
Atmosphere: 1
Food: 1
Service: 1
jAy p00l (J)
Slowest drive thru EVER!!!
Kim Seidel
Very disappointed with this Sonic visit. We pulled up 11 minutes before closing to get ice cream, and the staff told us they couldn’t make any because they were already washing the machine. If you’re still open, you should still be serving customers not closing up early. On top of that, we ordered a cherry limeade and they didn’t even bother to add the lime. I’m guessing all the toppings were already put away too. I’ve read a past review where they had a similar complaint. Don’t bother coming here for a late night Treat.
Saint Dávila
Good food customer service was great! Had the foot long hot dog!
Atmosphere: 5
Food: 5
Service: 5
Paloma Pinto-Haynes
Just on here to say that I was turned away from ordering ice cream because it was five minutes from close. In all of the jobs I've ever had, we conduct business while the business is...open. Pretty irritating.
Service: 1
izzy reyes
I ordered an xl iced coffee. Didn't know the xl was LITERALLY JUST ICE!!!! Only took 2 sips and that was it!!!! I open the lid and its just ice!!!
Jade Milner
I’m not normally the type to leave negative reviews but my experience today was terrible. I went through the drive through and got the ultimate breakfast burrito, and upgraded to a large iced coffee. First off, the ice coffee was FULL of ice, so I got maybe 2 or 3 actual sips of coffee. I get home and open my burrito and it’s not even rolled, I tried to re roll it and the tortilla was ripped. Not only that, it tasted horrible. I called to explain the situation and got hung up on. Extremely poor customer service. I’ve worked in the restaurant industry for 10+ years. I get that it’s fast food but that is unacceptable. Do better.
Called 5 minutes before we went to make sure they had there ice cream machine up because it was 30 minutes til close the woman says yes. We get there and tell me they aren’t serving ice cream. So I’m irritated and order fries and pickle fries anyway the pickle fries are basically mush don’t even look appetizing and none of them are fully breaded, half breaded mush, breading falls off when picking up the pickle's…I’m disappointed and won’t be back to this location.
Atmosphere: 1
Food: 1
Service: 1
May Montgomery
Amazing service and the food is always fresh! I have come a few times and met the manager Tori. She is so kind and is always willing to step in and help where it’s needed!
Atmosphere: 5
Food: 5
Service: 5
Terran Mounteer
I stopped by about one o'clock in the afternoon, I ordered a kids meal with chicken strips and tater tots. The chicken strips were dry and hard and the tater tots were cold.The Coke like it had been setting there for a long time.Was all watered down. I don't usually complain, but when I get food that's unedible.It really sucks.
stoicreaper 107
Horrible customer service. Made us wait for 25 minutes just to order.
Rebecca Jones
Went to a stall, waited 10 minutes and nobody showed up. Went through the drive thru and the person taking the order was pretty terrible. We got to the window and they got the order wrong. Wrong drink, only 3pc chicken instead of 5, wrong size milkshake.
We have had multiple issues with orders here. I don’t know why we continue to. But will not be returning now.
It took 3 tries to make a Blue Coconut Slushie with nerds.
Then ordering a Strawberry Cheesecake shake, it tasted NASTY. Especially towards the bottom. We made a call and were given a refund at least. Hilarious how the employee admits “oh the strawberry cheesecake has always had issues.”
Then maybe
1. Fix it
2. Stop selling it
3. Don’t tell customers that and making the franchise look terrible!
Atmosphere: 1
Food: 1
Service: 1
Being pregnant and this being the place I crave most, I will say when you ask for extra cheese for your grilled cheese or extra puree in a slushy.. they make sure it’s straight to perfection! Thank you for making my cravings satisfying!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. Ordered several milk shakes and requested to get them as they were made so they wouldn’t melt before eating… they didn’t bring them out until all were made and they were melted, cups not even full, and we ordered some that were Oreo and some that were Oreo caramel, and none of them were marked and the employee couldn’t tell me what was what. Then had to request enough straws and spoons for the shakes. Not happy to spend money on full price shakes to get flavored milk.
Atmosphere: 1
Food: 1
Service: 1
I'm never going to Sonic again.
Some friends and I showed up 15 minutes before close. My friends stalls weren't working so they had to go to the drive thru. This is wasn't true because my stall was working just fine it just took twice as long for someone to answer.
We eventually got our food and we're happily eating it. However, my friend, who has MS, was having really gross burps. She went home not feeling well and later puke and was having diarrhea. I went home thinking my sandwich didn't taste quite right. Woke up early the next more with severe indigestion. Still experiencing this while writing this review.
If you guys don't want to work 25 minutes before for close then that's fine but serving customers trash and thinking it's funny is immature and and inappropriate.
Atmosphere: 1
Food: 1
Service: 1
Slowest drive thru EVER!!!
Very disappointed with this Sonic visit. We pulled up 11 minutes before closing to get ice cream, and the staff told us they couldn’t make any because they were already washing the machine. If you’re still open, you should still be serving customers not closing up early.
On top of that, we ordered a cherry limeade and they didn’t even bother to add the lime. I’m guessing all the toppings were already put away too. I’ve read a past review where they had a similar complaint. Don’t bother coming here for a late night Treat.
Good food customer service was great! Had the foot long hot dog!
Atmosphere: 5
Food: 5
Service: 5
Just on here to say that I was turned away from ordering ice cream because it was five minutes from close. In all of the jobs I've ever had, we conduct business while the business is...open. Pretty irritating.
Service: 1
I ordered an xl iced coffee. Didn't know the xl was LITERALLY JUST ICE!!!! Only took 2 sips and that was it!!!! I open the lid and its just ice!!!
I’m not normally the type to leave negative reviews but my experience today was terrible. I went through the drive through and got the ultimate breakfast burrito, and upgraded to a large iced coffee. First off, the ice coffee was FULL of ice, so I got maybe 2 or 3 actual sips of coffee. I get home and open my burrito and it’s not even rolled, I tried to re roll it and the tortilla was ripped. Not only that, it tasted horrible. I called to explain the situation and got hung up on. Extremely poor customer service. I’ve worked in the restaurant industry for 10+ years. I get that it’s fast food but that is unacceptable. Do better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Called 5 minutes before we went to make sure they had there ice cream machine up because it was 30 minutes til close the woman says yes. We get there and tell me they aren’t serving ice cream. So I’m irritated and order fries and pickle fries anyway the pickle fries are basically mush don’t even look appetizing and none of them are fully breaded, half breaded mush, breading falls off when picking up the pickle's…I’m disappointed and won’t be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Amazing service and the food is always fresh! I have come a few times and met the manager Tori. She is so kind and is always willing to step in and help where it’s needed!
Atmosphere: 5
Food: 5
Service: 5
I stopped by about one o'clock in the afternoon, I ordered a kids meal with chicken strips and tater tots. The chicken strips were dry and hard and the tater tots were cold.The Coke like it had been setting there for a long time.Was all watered down. I don't usually complain, but when I get food that's unedible.It really sucks.
Horrible customer service. Made us wait for 25 minutes just to order.
Went to a stall, waited 10 minutes and nobody showed up. Went through the drive thru and the person taking the order was pretty terrible.
We got to the window and they got the order wrong. Wrong drink, only 3pc chicken instead of 5, wrong size milkshake.
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