Dunkin' Donuts in Ashburn

“We had an issue with our over the phone cake order. Unfortunately it was not correct but Patti the manager handled it in a very professional manner. Despite the error the cake was good. Ordered a replacement cake that was correct! However the cake portion was slightly overcooked. Patti and her staff went above and beyond to ensure our satisfaction. Thank you!“

“They truly make my day!
This Dunkin’ is part of my daily routine, and honestly, it’s one of the best parts of my morning. The team here is always so welcoming and upbeat—it’s like a burst of positive energy first thing in the day. My coffee is always spot on, and they somehow manage to make it taste just right every time. Whether I’m picking up a mobile or in store order, the service is quick, smooth, and always with a smile. It might just be coffee and breakfast, but the way they do it really makes a difference. Huge thanks to the whole crew—you all make my mornings better!“

“We love this location! Donuts are always fresh with variety and service has been great. And it’s always clean. The employee who helped me today went above and beyond. I accidentally ordered my donuts from a wrong location in the app and paid already. But I was with 5 kids, and they were getting tired, so he offered to help and saved me a trip to go to the other store and time by providing 10-star service for just giving me the dozen donuts I have ordered. He could have ignored me and just told me to go to the other store to pickup because I was the one who made the mistake. Thank you for the help and we highly recommend this location. Because I have been to some locations where the donuts 🍩 look old and no variety plus everywhere just look dirty. So if you like fresh donuts and welcoming atmosphere, this is a great location.“

“Today when I went to dunkin donuts I ordered a decaf large iced coffee with 3 creams, when it came it tasted like water and was the color of milk. This was in the drive through so I walked inside and asked them to remake it. The two boys showed me how the decaf was really light today and they didn’t know how to fix it. Luckily there was a lovely young lady there who suggested she make me a decaf americano which was perfect and tasted amazing. She is an amazing problem solver and extremely smart and kind, I didn’t get her name but this was at 12:00 on Sunday the 26th and she was the only girl there. I hope she is recognized for this amazing save and quick thinking/problem solving.“