Rick’s Cheesesteak Shop
TEMPORARILY CLOSED$ •
Harrison Rd, Newport News
(757) 898-1300
About Rick’s Cheesesteak Shop
Rick’s Cheesesteak Shop Reviews
Horrible worst Philly ever meat was overcooked was real hard and bread was wet how that go they act like they didn’t want to serve you fries were real hard to and when I ask for a refund they got upset and said they eat they fries like that I can go on and on this time I mean it want eat fast food again
We went to get a cold sub and Philly chicken
It was already a 30 min wait and we got all the home. The subs were wrong we asked for sweet peppers and I ate my Philly it had jalapeños, which I never order it was so hot. My boyfriend’s sub was completely wrong. ‘No onions, lettuce, tomatoes or sweet peppers. We went back they tried to charge for lettuce and tomatoes . Need more help and customer service should have been better when both sandwiches were wrong. Disappointed...read full review
Hello I visited this location on September 19, 2023 were I was overcharged. The lady informed me she could not correct it, I would have to wait until the owner comes in, well today is October 4 and still haven’t heard from “Chris”. What I was told he only comes in on Sunday’s but when I called on Sunday Chris only come before the location opens. Bad management and I believe the waiters (Morgan) is family, she got tired of me calling until she started hanging up on me and...read full review
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Rick's Cheesesteak Shop offers delicious and generous portions of cheesesteaks, featuring fresh ingredients and a varied selection of toppings. The service is friendly and quick, with a pleasant atmosphere that makes customers feel welcome. Many reviews highlight the quality of the food, including the hot and fresh cheesesteaks, cheese fries, and chicken tenders.
The Williamsburg location is particularly loved, while some customers have mentioned that the Newport News location did not meet the same standards, with reports of cold buns and missing fries. However, the staff remains friendly and helpful. Rick's locations are considered the best for cheesesteaks on the Peninsula, and customers enjoy options like Chicken Cheesesteaks and Herrs Chips.
The restaurant provides a decent Philly atmosphere, and guests appreciate the soft rolls, especially when they are toasted. Sweet peppers are often noted as top-notch and a great complement to the cheesesteaks. For those who prefer not to wait or dine in, Rick's accepts orders for pick-up. Customers have praised the quick service, with orders ready in just a few minutes, and many find the portions generous for the price, making it a must-try spot for cheesesteak lovers.