Worst Chipotle in the Richmond area. Ridiculous portions, old food, place is a mess. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Brittany Aitken
The food line is always dirty (pieces of food in other sections, foils slid down the line over sour cream, lids on the food line, etc.), the food quality is very poor, and if it gets busy the employees understandably get stressed out and that translates to the customer. This location clearly needs more support from leadership and a cleaner environment. I have tried to give it the benefit of the doubt but for the price (greed-flation) it has never been worth it.
Atmosphere: 1
Food: 1
Service: 1
TouchedbyTrish K
Constantly out of product, rude staff and the food sometimes taste weird.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Brown
Chips stale….. got home and bit in one….Food salty….
Atmosphere: 1
Food: 1
Service: 2
Jeanna G
I came @11am and staff was very friendly, the manager chris even made sure I was comfortable!
Atmosphere: 5
Food: 5
Service: 5
Adrienne Jones
Very clean and the staff was great. Of course the food was great as well.Vegetarian options: There is tofu, rice, beans, and other options available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Nici
Happened upon this spot randomly by hopping off the freeway to avoid major traffic lol Staff was friendly, food was good, and bathrooms were clean-what more could a girl ask for lol ?Vegetarian options: Lots of veggie options...some even vegan ?Parking: There was a small parking lot right in front that we parked in. Also was a larger lot but it wasn't clear if it was for Chipotle or the apartments nearby, so I highly recommend reading any signs just in case to avoid tickets!? ?Wheelchair accessibility: On ground level
Atmosphere: 4
Food: 4
Service: 4
Melissa Mayo
Steak tasted horrible...chips were old some soft and crunch some not even chewable..it says its a charge for extra guac but you don't even get the first scoop its just a charge for guac.. or they don't understand their own menu..everyone I've been to you get 1 scoop free..they were playing and joking not even acknowledging me and other guess waiting...by far the worst one in richmond.. to be the newest
Atmosphere: 2
Food: 1
Service: 1
Daniel Pages
I travel often for work. Chipotle is a go to, fast and easy. This is the 1st time I’ve felt the need to leave a review. I was in a little before noon, and ordered a rice bowl. The worker seemed bothered that I asked her to make me a rice bowl. She begins to start to scrape the bottom of an empty rice bin, as she’s doing that I request a new batch of rice. This is where she looks at me as if I ordered something off menu, reluctantly she grants my request, but continues to scoop the fresh rice over the hard yellowed rice…this blows my mind. I ask her to please make a new bowl with the fresh rice. I can see the anger in her face (I didn’t force her to work her…fyi.). As she says “beans” I go no, but she continues to try and put beans on the bowl, I stopped her mid pour, so only a bit of bean juice made it on to the bowl, sad that I had to be ok w this, but I’m choosing my battles at this point. She starts to paddle hot sauce and corn salsa haphazardly onto my bowl and if the splash guard wasn’t in place, I would be wearing a part of the bowl I ordered. All in all the food was stale other than the fresh rice, the personnel is bothered that you’ve come into the building, and the attitude by all was very salty. I’m not looking for anything, but I will not be coming back to this Chipotle…PERIOD!
Atmosphere: 1
Food: 1
Service: 1
Rajih Mason
This location always forgets something that I’ve ordered. I’m tired of making it all the way home and realizing they’ve sealed it with things missing. Avoid this
Have ordered from from here because it is so close to where I am. The order is NEVER correct . My last order, it was cold. I wanted an 11am pickup. They open at 1045. And my order was not only cold, but wrong.
Food: 3
Service: 2
Angel Manrique
The food is good price, but they put a lot of rice, and few proteinParking: Richmond downtown
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
Anthony Jones
Chipotle makes love to my stomach every time I order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Angela Johnson
Very rude when I asked for more chicken . I asked for more cause she only put 6 pieces of chicken on my rice . Then made the rest of my bowl sloppy throwing the toppings on very sloppy. Then I get my stuff wrong up n the lady was rude too. I slide my card and wait for her to hand me my food and she said it ain go threw . Like my card declined when I looked the keypad it came up approved . She then pushed my food to me and not hand it to me like they are trained to do. The white lady behind me didn’t receive attitude she got spoken to with respect and food was made with Care. Sad it be your own people who mistreat u as a customer .
Atmosphere: 1
Food: 1
Service: 1
Katherine Smith
Without a doubt, the worst Chipotle I’ve ever been to. I’ve been here many times and every time, the customer service seems to be worse. Placed an online order that said it was ready for pickup on the app. Went in and the guy working the online order area said I had to go to the front register and get it. It wasn’t ready and they didn’t even have my order printed to be made at all. I waited almost 30 minutes while other customers waiting in line came in and out and their orders were made quickly. No apologies, no explanation, nothing. They finally made the order and I knew it was mine because I was watching what they were making and they just put it on the shelf for pick up even though I was standing right there waiting. I had to ask the cashier if that was mine and she finally gave it to me. Definitely not well run as far as management or employees in general and no communication amongst them. I’d rather drive 20 minutes out of my way to go to a different chipotle than have to deal with these employee’s incompetence again. It must be easier to just wait in line and order here than try to go the more convenient route with placing an online order.
Worst Chipotle in the Richmond area. Ridiculous portions, old food, place is a mess. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
The food line is always dirty (pieces of food in other sections, foils slid down the line over sour cream, lids on the food line, etc.), the food quality is very poor, and if it gets busy the employees understandably get stressed out and that translates to the customer. This location clearly needs more support from leadership and a cleaner environment. I have tried to give it the benefit of the doubt but for the price (greed-flation) it has never been worth it.
Atmosphere: 1
Food: 1
Service: 1
Constantly out of product, rude staff and the food sometimes taste weird.
Atmosphere: 1
Food: 1
Service: 1
Chips stale….. got home and bit in one….Food salty….
Atmosphere: 1
Food: 1
Service: 2
I came @11am and staff was very friendly, the manager chris even made sure I was comfortable!
Atmosphere: 5
Food: 5
Service: 5
Very clean and the staff was great. Of course the food was great as well.Vegetarian options: There is tofu, rice, beans, and other options available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Happened upon this spot randomly by hopping off the freeway to avoid major traffic lol Staff was friendly, food was good, and bathrooms were clean-what more could a girl ask for lol ?Vegetarian options: Lots of veggie options...some even vegan ?Parking: There was a small parking lot right in front that we parked in. Also was a larger lot but it wasn't clear if it was for Chipotle or the apartments nearby, so I highly recommend reading any signs just in case to avoid tickets!? ?Wheelchair accessibility: On ground level
Atmosphere: 4
Food: 4
Service: 4
Steak tasted horrible...chips were old some soft and crunch some not even chewable..it says its a charge for extra guac but you don't even get the first scoop its just a charge for guac.. or they don't understand their own menu..everyone I've been to you get 1 scoop free..they were playing and joking not even acknowledging me and other guess waiting...by far the worst one in richmond.. to be the newest
Atmosphere: 2
Food: 1
Service: 1
I travel often for work. Chipotle is a go to, fast and easy. This is the 1st time I’ve felt the need to leave a review. I was in a little before noon, and ordered a rice bowl. The worker seemed bothered that I asked her to make me a rice bowl. She begins to start to scrape the bottom of an empty rice bin, as she’s doing that I request a new batch of rice. This is where she looks at me as if I ordered something off menu, reluctantly she grants my request, but continues to scoop the fresh rice over the hard yellowed rice…this blows my mind. I ask her to please make a new bowl with the fresh rice. I can see the anger in her face (I didn’t force her to work her…fyi.). As she says “beans” I go no, but she continues to try and put beans on the bowl, I stopped her mid pour, so only a bit of bean juice made it on to the bowl, sad that I had to be ok w this, but I’m choosing my battles at this point. She starts to paddle hot sauce and corn salsa haphazardly onto my bowl and if the splash guard wasn’t in place, I would be wearing a part of the bowl I ordered. All in all the food was stale other than the fresh rice, the personnel is bothered that you’ve come into the building, and the attitude by all was very salty. I’m not looking for anything, but I will not be coming back to this Chipotle…PERIOD!
Atmosphere: 1
Food: 1
Service: 1
This location always forgets something that I’ve ordered. I’m tired of making it all the way home and realizing they’ve sealed it with things missing. Avoid this
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Have ordered from from here because it is so close to where I am. The order is NEVER correct . My last order, it was cold. I wanted an 11am pickup. They open at 1045. And my order was not only cold, but wrong.
Food: 3
Service: 2
The food is good price, but they put a lot of rice, and few proteinParking: Richmond downtown
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
Chipotle makes love to my stomach every time I order!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Very rude when I asked for more chicken . I asked for more cause she only put 6 pieces of chicken on my rice . Then made the rest of my bowl sloppy throwing the toppings on very sloppy. Then I get my stuff wrong up n the lady was rude too. I slide my card and wait for her to hand me my food and she said it ain go threw . Like my card declined when I looked the keypad it came up approved . She then pushed my food to me and not hand it to me like they are trained to do. The white lady behind me didn’t receive attitude she got spoken to with respect and food was made with Care. Sad it be your own people who mistreat u as a customer .
Atmosphere: 1
Food: 1
Service: 1
Without a doubt, the worst Chipotle I’ve ever been to. I’ve been here many times and every time, the customer service seems to be worse. Placed an online order that said it was ready for pickup on the app. Went in and the guy working the online order area said I had to go to the front register and get it. It wasn’t ready and they didn’t even have my order printed to be made at all. I waited almost 30 minutes while other customers waiting in line came in and out and their orders were made quickly. No apologies, no explanation, nothing. They finally made the order and I knew it was mine because I was watching what they were making and they just put it on the shelf for pick up even though I was standing right there waiting. I had to ask the cashier if that was mine and she finally gave it to me. Definitely not well run as far as management or employees in general and no communication amongst them. I’d rather drive 20 minutes out of my way to go to a different chipotle than have to deal with these employee’s incompetence again. It must be easier to just wait in line and order here than try to go the more convenient route with placing an online order.
Atmosphere: 1
Food: 3
Service: 1