Not satisfied with waiting 1.5 hours for a delivery of cold food. When management was questioned about the order, I was told that a 1.5-hour wait is acceptable for online orders. I have spent over $400 in three months on orders for my office. They have lost my support.
Amanda Keating
Food was ok! Chicken was a little dry and more veggies would have been nice. I like that they offer chili oil and other sauces free of charge.
Atmosphere: 3
Food: 4
Service: 4
LaTisha Jones
First off let me start by saying I liked this place. But like three months ago I order chicken hibachi(my usual) while eating i discovered a hair in my food. I was like ok that was months ago so I gave them another try. Why did I do that bc today I found a longer hair then before. FYI maybe you kitchen staff should wear HAIR NETS bc the baseball caps aint working. I wish i could give no stars. SMH NEVER AGAIN!
Recommended dishes: Shrimp Hibachi
Lindsey P
Used to be one of my favorite spots in Richmond, but there is absolutely no reason to not allow people to sit down and eat in your restaurant. Used to be a cool atmosphere, now it's just sad. They also used to use sustainable packaging, but now it's all plastic so they are creating an immense amount of waste
Atmosphere: 1
Food: 4
Service: 2
Jennifer Hood
Staff was very rude, the order was made incorrectly and she refused to remake it. Horrible customer service.
LeeAnne Chang
the food itself tastes fine, i got the shrimp. The noodles however were way too salty in my opinion. The fried rice was well seasoned and I like the onions. The shrimp is cooked well. I don't think this even needs extra sauces because the hibachi box itself is salty enough, even possibly too salty
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Shrimp Hibachi
S L
I’m not gonna lie…. We found this place using google maps trying to find somewhere on the way back to my sisters. Not being from the area, it was quite the experience and a little scary. One minute we’re going by all these college buildings, and the next we’re turning down the street where the restaurant is having people knocking on our windows. We didn’t realize whatsoever this was sort of a downtown area.
Parking is very challenging, and honestly with everything going on around us, I gave up because I couldn’t figure out for the life of me which park pay app to use. We learned quick there is only take out as an option anyway.
Ordering was super easy and done on a computer touch screen. I got the chicken hibachi and added a shrimp side as they didn’t do combos of multiple options. The meal came with fried rice and noodles, veggies, and your protein. That totally went over my head not being familiar with what the meal looked like, but I really loved the noodles. The food was good, but overall had a lot of black pepper. There was also a lot of sauce on the food. Maybe teriyaki. We didn’t expect that. I would recommend that being stated somewhere. My husband is a type 1 diabetic and wouldn’t have been able to eat that with the amount of sugar in that sauce plus the carbs! You’re able to pick two sauces to go with your meal. The yum yum sauce is a pinkish color which really threw us off! We also got ginger.
The staff was nice!
Atmosphere: 2
Food: 4
finnessa randall
This is my third time ordering from door dash and once again that have exceeded my expectations. Food is delicious! They could use a little adjustment on the teriyaki sauce because it looks like old grease but overall food is amazing. 10/10
Food: 5
My name is J
the food itself tastes fine, i got the shrimp. The noodles however were way too salty in my opinion. The fried rice was well seasoned and I like the onions. The shrimp is cooked well. I don't think this even needs extra sauces because the hibachi box itself is salty enough, even possibly too salty
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Shrimp Hibachi
Troy Lewis
This is the third time my order has came with white rice when I specifically asked for fried rice. They have no answering service to address the issue no one can answer the phone and no email contact point to address any issues. I live 30 minutes away and just drove all the way home anticipating my meal for this. Disappointed in the meal more disappointed in the lack of communication or receptiveness to customer
I ordered extra steak but it seems that the beef had gotten thinner. It used to be ribeyes steak that were used. Has there been a change in ownership? I remember 7 years ago it used to be thicker steak :(* added a second from the website- it definitely has changed!
Atmosphere: 5
Food: 1
Service: 5
Laigan Zeda
This is a nice lunch spot but I may have misread the menu. There are kiosks to order food for pickup without places to eat inside.
After selecting a box, you can have add-ons which I think is extra proteins in addition to the base entree. There is plenty enough food as well and decently priced.
Atmosphere: 5
Food: 5
Service: 5
Ethan Wood
Food was a good portion, but that doesn’t matter when it’s insanely salty. No veggies and 90% rice and noodles that are too salty to enjoy. Forgot one of my sauces and the “teriyaki” sauce was gelatinous and gross. I wouldn’t complain but it was all also $17.
Atmosphere: 1
Food: 1
Service: 1
Marko Manevski
Asian fast food, excellent, sizable portions, fulfilling
Food: 5
Chase Griffin
I love to get chicken ? and veggies with ginger dipping sauce and a side salad ??
Not satisfied with waiting 1.5 hours for a delivery of cold food. When management was questioned about the order, I was told that a 1.5-hour wait is acceptable for online orders. I have spent over $400 in three months on orders for my office. They have lost my support.
Food was ok! Chicken was a little dry and more veggies would have been nice. I like that they offer chili oil and other sauces free of charge.
Atmosphere: 3
Food: 4
Service: 4
First off let me start by saying I liked this place. But like three months ago I order chicken hibachi(my usual) while eating i discovered a hair in my food. I was like ok that was months ago so I gave them another try. Why did I do that bc today I found a longer hair then before. FYI maybe you kitchen staff should wear HAIR NETS bc the baseball caps aint working. I wish i could give no stars. SMH NEVER AGAIN!
Recommended dishes: Shrimp Hibachi
Used to be one of my favorite spots in Richmond, but there is absolutely no reason to not allow people to sit down and eat in your restaurant. Used to be a cool atmosphere, now it's just sad. They also used to use sustainable packaging, but now it's all plastic so they are creating an immense amount of waste
Atmosphere: 1
Food: 4
Service: 2
Staff was very rude, the order was made incorrectly and she refused to remake it. Horrible customer service.
the food itself tastes fine, i got the shrimp. The noodles however were way too salty in my opinion. The fried rice was well seasoned and I like the onions. The shrimp is cooked well. I don't think this even needs extra sauces because the hibachi box itself is salty enough, even possibly too salty
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Shrimp Hibachi
I’m not gonna lie…. We found this place using google maps trying to find somewhere on the way back to my sisters. Not being from the area, it was quite the experience and a little scary. One minute we’re going by all these college buildings, and the next we’re turning down the street where the restaurant is having people knocking on our windows. We didn’t realize whatsoever this was sort of a downtown area.
Parking is very challenging, and honestly with everything going on around us, I gave up because I couldn’t figure out for the life of me which park pay app to use. We learned quick there is only take out as an option anyway.
Ordering was super easy and done on a computer touch screen. I got the chicken hibachi and added a shrimp side as they didn’t do combos of multiple options. The meal came with fried rice and noodles, veggies, and your protein. That totally went over my head not being familiar with what the meal looked like, but I really loved the noodles. The food was good, but overall had a lot of black pepper. There was also a lot of sauce on the food. Maybe teriyaki. We didn’t expect that. I would recommend that being stated somewhere. My husband is a type 1 diabetic and wouldn’t have been able to eat that with the amount of sugar in that sauce plus the carbs! You’re able to pick two sauces to go with your meal. The yum yum sauce is a pinkish color which really threw us off! We also got ginger.
The staff was nice!
Atmosphere: 2
Food: 4
This is my third time ordering from door dash and once again that have exceeded my expectations. Food is delicious! They could use a little adjustment on the teriyaki sauce because it looks like old grease but overall food is amazing. 10/10
Food: 5
the food itself tastes fine, i got the shrimp. The noodles however were way too salty in my opinion. The fried rice was well seasoned and I like the onions. The shrimp is cooked well. I don't think this even needs extra sauces because the hibachi box itself is salty enough, even possibly too salty
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Shrimp Hibachi
This is the third time my order has came with white rice when I specifically asked for fried rice. They have no answering service to address the issue no one can answer the phone and no email contact point to address any issues. I live 30 minutes away and just drove all the way home anticipating my meal for this. Disappointed in the meal more disappointed in the lack of communication or receptiveness to customer
Food: 1
Service: 1
Restaurantji Recommends
I ordered extra steak but it seems that the beef had gotten thinner. It used to be ribeyes steak that were used. Has there been a change in ownership? I remember 7 years ago it used to be thicker steak :(* added a second from the website- it definitely has changed!
Atmosphere: 5
Food: 1
Service: 5
This is a nice lunch spot but I may have misread the menu. There are kiosks to order food for pickup without places to eat inside.
After selecting a box, you can have add-ons which I think is extra proteins in addition to the base entree. There is plenty enough food as well and decently priced.
Atmosphere: 5
Food: 5
Service: 5
Food was a good portion, but that doesn’t matter when it’s insanely salty. No veggies and 90% rice and noodles that are too salty to enjoy. Forgot one of my sauces and the “teriyaki” sauce was gelatinous and gross. I wouldn’t complain but it was all also $17.
Atmosphere: 1
Food: 1
Service: 1
Asian fast food, excellent, sizable portions, fulfilling
Food: 5
I love to get chicken ? and veggies with ginger dipping sauce and a side salad ??
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Side Salad
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