I don't recommend eating there, the tables are too dirty and there is too much noise. The people working throw and throw bowls and utensils. A person with ADHD runs away
Charlie McCarson
Their food is always good and I really liked them, but they’ve messed up my Uber order 3x now, leaving out the bbq tofu, and marinated mushrooms ($4 each) and gave me literally 1 grape tomato this time. Not sure what’s going on, but I would not order delivery from them, unless you want to write a complaint to Uber and only get partially refunded I guess because they remembered to give me spinach onions, black beans, and corn.
Service: 1
Vanessa Brenes
Nice food spot but unfortunately got Food poisoning after my last meal this past Saturday and ended up in the hospital an hour later, will not be coming back. Don’t know what caused it but i got a chicken bowl with brown rice, spring mix, onions, cheese and chicken.
Atmosphere: 5
Food: 1
Service: 5
Heather Gibson
I waited 15 extra minutes for my pick up order only for them to get it TOTALLY WRONG. Nothing was right--not the protein, nor the toppings I ordered. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Kathryn Gaines
I love the food here. It's so fresh. I always get the pesto Caesar. It's just that good. The bowls are so big I can get 2 lunches out of them. And what's also great is that kids eat free!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pesto Caesar, Salad
Meka Woodson
This place is amazing I say.. the roots app didn't work so the employee did what she could to satisfy my order with a good discount because I always order online & just pick it up. Thank you roots will be coming back.... AGAIN ❤️
Atmosphere: 5
Food: 5
Service: 5
Bryce Williams
Claimed they had a gift card waiting for us on two different occasions to sponsor our event. We advertised for them then they never provided one. Not trustworthy people.
Atmosphere: 1
Food: 1
Service: 1
Jeff Sutton
Excellent quality and large portions. New favorite healthy spot.
Atmosphere: 5
Food: 5
Service: 5
Citra Simms
We got the Tamarind Salad with the miso Tofu, Roots Salad & build your own with bbq tofu. It was all delicious and fresh. Service was great too. We would be back if we lived in Richmond.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: BBQ Tofu
Dana V. King
Ordered ahead and still waited 20 minutes for my food. I watched 30+ people get in line and get their food. gave my name 5 times to staff, they lost my order, told me it would be out in a moment, and still took forever. The food is good but don’t ever pay ahead.
Allow 2 hours for delivery. Love the bowls. Hate the awful delivery time
Camille Calloway Williams
I went to Roots on January 10 to pick up an order I placed online. Pickup time was 1:45. I waited for 15 minutes and asked the person at the register to cancel my order because I was running late for my appointment. He wrote down my order number and said he was going to cancel. I just checked my bank account and the money was taken out of my account for a salad I never picked up. There were customers before me waiting for 30-45 minutes for app orders while walk-ins were in and out in five minutes. If there is a delay in the online order pick up time, something needs to be done to not keep customers waiting so long. As much as I love Roots, I will never return to this location.
Service: 1
Taylor Vennetti
I had placed an online order to pick up in the store. When I arrived the order was very messed up and they offered to re-make my order. The re-make came back with the same issue as before. The manager then stepped in and made the bowls herself and gave us a store gift card for the trouble. Food was absolutely delicious and I really appreciated the effort that went into making things right. I will definitely return because I know I will be taken care of. Thank you!
Atmosphere: 4
Food: 4
Service: 4
Leo Lantz
I went in the store to place a takeout order. I placed my first order then inquired if child's portions were available since none was displayed on the menu. I was told yes by the first associate, but the child had to be present even though it was a takeout order. I stated that it wasn't for a child but for my bed ridden 80 year old mother who couldn't possibly eat that much food. A second associate stated that child's portions were only for children. I was very disappointed for Mom, but find it ridiculous that a restaurant would exhibit age discrimination. Either you want to make a sale or not. Your sales policy definitely needs to be updated.
Atmosphere: 3
Food: 5
Service: 1
SusanVegana
What a great place to walk into and be able to build your own bowl. I loved all the different bases and toppings.  I wish we had something like this where I live in Florida. 
I don't recommend eating there, the tables are too dirty and there is too much noise. The people working throw and throw bowls and utensils. A person with ADHD runs away
Their food is always good and I really liked them, but they’ve messed up my Uber order 3x now, leaving out the bbq tofu, and marinated mushrooms ($4 each) and gave me literally 1 grape tomato this time. Not sure what’s going on, but I would not order delivery from them, unless you want to write a complaint to Uber and only get partially refunded I guess because they remembered to give me spinach onions, black beans, and corn.
Service: 1
Nice food spot but unfortunately got Food poisoning after my last meal this past Saturday and ended up in the hospital an hour later, will not be coming back. Don’t know what caused it but i got a chicken bowl with brown rice, spring mix, onions, cheese and chicken.
Atmosphere: 5
Food: 1
Service: 5
I waited 15 extra minutes for my pick up order only for them to get it TOTALLY WRONG. Nothing was right--not the protein, nor the toppings I ordered. Horrible.
Atmosphere: 1
Food: 1
Service: 1
I love the food here. It's so fresh. I always get the pesto Caesar. It's just that good. The bowls are so big I can get 2 lunches out of them. And what's also great is that kids eat free!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pesto Caesar, Salad
This place is amazing I say.. the roots app didn't work so the employee did what she could to satisfy my order with a good discount because I always order online & just pick it up. Thank you roots will be coming back.... AGAIN ❤️
Atmosphere: 5
Food: 5
Service: 5
Claimed they had a gift card waiting for us on two different occasions to sponsor our event. We advertised for them then they never provided one. Not trustworthy people.
Atmosphere: 1
Food: 1
Service: 1
Excellent quality and large portions. New favorite healthy spot.
Atmosphere: 5
Food: 5
Service: 5
We got the Tamarind Salad with the miso Tofu, Roots Salad & build your own with bbq tofu. It was all delicious and fresh. Service was great too. We would be back if we lived in Richmond.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: BBQ Tofu
Ordered ahead and still waited 20 minutes for my food. I watched 30+ people get in line and get their food. gave my name 5 times to staff, they lost my order, told me it would be out in a moment, and still took forever. The food is good but don’t ever pay ahead.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Allow 2 hours for delivery. Love the bowls. Hate the awful delivery time
I went to Roots on January 10 to pick up an order I placed online. Pickup time was 1:45. I waited for 15 minutes and asked the person at the register to cancel my order because I was running late for my appointment. He wrote down my order number and said he was going to cancel. I just checked my bank account and the money was taken out of my account for a salad I never picked up. There were customers before me waiting for 30-45 minutes for app orders while walk-ins were in and out in five minutes. If there is a delay in the online order pick up time, something needs to be done to not keep customers waiting so long. As much as I love Roots, I will never return to this location.
Service: 1
I had placed an online order to pick up in the store. When I arrived the order was very messed up and they offered to re-make my order. The re-make came back with the same issue as before. The manager then stepped in and made the bowls herself and gave us a store gift card for the trouble. Food was absolutely delicious and I really appreciated the effort that went into making things right. I will definitely return because I know I will be taken care of. Thank you!
Atmosphere: 4
Food: 4
Service: 4
I went in the store to place a takeout order. I placed my first order then inquired if child's portions were available since none was displayed on the menu. I was told yes by the first associate, but the child had to be present even though it was a takeout order. I stated that it wasn't for a child but for my bed ridden 80 year old mother who couldn't possibly eat that much food. A second associate stated that child's portions were only for children. I was very disappointed for Mom, but find it ridiculous that a restaurant would exhibit age discrimination. Either you want to make a sale or not. Your sales policy definitely needs to be updated.
Atmosphere: 3
Food: 5
Service: 1
What a great place to walk into and be able to build your own bowl. I loved all the different bases and toppings.  I wish we had something like this where I live in Florida.