Wendy's
$ • Fast Food, Burgers
Hours:
9116 W Broad St, Richmond
(804) 477-7481
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Wendy's Reviews
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The only reason I kept going to this location is because it’s across from my house, haha. Every time I go, they mess up my order somehow. I have gone back through a second time for them to correct it and STILL got a messed up order. This time, I asked the woman to repeat my order back to me and she LAUGHED! I told her they always get my order wrong so that’s why I asked. She repeated it correctly, and they stilll didn’t get it right. A majority of my experiences, the employees...read full review
The only reason I kept going to this location is because it’s across from my house, haha. Every time I go, they mess up my order somehow. I have gone back through a second time for them to correct it and STILL got a messed up order. This time, I asked the woman to repeat my order back to me and she LAUGHED! I told her they always get my order wrong so that’s why I asked. She repeated it correctly, and they stilll didn’t get it right. A majority of my experiences, the employees...read full review
Our food wasn't wrapped at all..just thrown into the bag and the girl that took the order had an attitude problem and got mad as we were placing our order and said " oh my God"when we weren't done ordering. You guys better step up your polite game...I will NOT ever go here again. There was also a hair in the French fries. I never leave bad reviews, but this 1 definitely deserved it!
Ratings
Menu
Hours
| Monday | 6:30AM - 1AM |
| Tuesday | 6:30AM - 1AM |
| Wednesday | 6:30AM - 1AM |
| Thursday | 6:30AM - 1AM |
| Friday | 6:30AM - 1AM |
| Saturday | 6:30AM - 1AM |
| Sunday | 6:30AM - 1AM |
People in Richmond Also Viewed
Wendy's has received mixed reviews but shows promise. The service is managed by a diligent individual who ensures food accuracy and maintains a controlled environment, receiving high praise for responsiveness and politeness. One reviewer highlighted a manager who handled a mobile order issue beautifully, resolving it quickly and effectively. The staff, particularly a young man up front, keeps customers informed about their orders. However, there are noted improvements needed in the restaurant's appearance, as some reviews mention the outdated decor reminiscent of the 1980s and unclean windows and carpet. Despite this, the food quality remains standard for fast food, with fresh offerings that meet basic Wendy's expectations. Overall, Mr. Kahlief and his crew run an amazing location, providing wonderful customer service, and the restaurant is noted for being kid-friendly, accommodating special needs family members.