Every time i visit this location, i'm greeted with a smile and a nice greeting. The staff here really do go above and beyond, and that's what you want at any business establishment that you frequent. This location's employees are always polite, professional, and very knowledgeable of the area. We (my wife and I) always inquire about what to see and/or do in the area, and the suggestions we've been given have always been enjoyed! It's comfortable, usually quiet, always clean, and just a great spot to enjoy your coffee that you just purchased to your liking. Don't forget to tip! ??Parking: Parking can sometimes be difficult because of the high amount of traffic at this location......... especially with a very nice bar right next door! Also, the hospital is very close.......so that adds to the frequency of visitors here as well.
This is the only Starbucks I’ve been to with a loft. This review obviously rates their excellent drinks and customer service, but I wanted to note that I appreciate their diaper stations very very much. My daughter did too. Very clean place overall. They remade my drink which was taken by somebody else without a single question!
Atmosphere: 5
Food: 5
Service: 5
Rs H
Was just there and the surly skinny guy handling the food orders was doing so with his bare hands. Won’t be going back.
Atmosphere: 3
Food: 3
Service: 1
Li-Or Greenberg
Always love going to starbucks. The barista at the window was so funny and made my day!
Soundeffect98
This is my go to coffee shop. Staff is always friendly, drinks are always well made, dining area and bathrooms always clean. I often use this as a place to meet up with friends and catch up , its an awesome little spot! Indoor and outdoor seating available, drive thru is also an
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Cup
Moe Payne
Dirty place needs to be cleaned even employees looked
Atmosphere: 1
Food: 1
Service: 2
Ikram Merzouk
TERRIBLE staff!!!! This is the second time I am having to call corporate and the DM regarding the behavior of this location's staff. I have never dealt with a staff like this one! I am from FL and when you talk about a busy Starbucks, I mean busy. These4 guys can barely keep up with 5 cars in the frive thru and 7 in store!The customer is REALLY an inconvenience for them!! DO NOT get fooled by the 4.4 star. The customer service is ZERO!They will mess up your order, and when you ask them to remake it, they take offense to it.The two times I asked them to remake it I literally got yelled at! Today I asked one of the barista to remake my drink, he didnt even look at me and told me to wait. I waited for 10 minutes, no one checked or asked what the drink was! I then asked to talk to the manager, one of the baristas said she was upstairs and then this guy named Collin came out claiming he is the manager, and again, with an attidue and a high tone he asked what I need. When I told him I need a manager, he claimed to be the manager! If this guy is the manager of this location RIP Starbucks!!!! ZERO customer service!!! I belive it is good to boycott for a while!!! Let's see if your stocks will increase!!!
Service: 1
Chisa
Rude barista experience was horrible way to start my day
Adrian Amaya
Great service I had a pistachio cold brew it was great!
Atmosphere: 4
Food: 5
Service: 5
Charlie Ellis
Perfect place for a planning committee meeting. Good food, great service.
I usually just go through the drive through. But the staff is ALWAYS super friendly. Always asks about your day....etc. It's just a nice small interlude in a sometimes hectic/rude day.
Food: 5
Service: 5
Amanda S
The Tower's Starbucks location is one of the best locations in Roanoke. The staff are always polite, quick & food/drinks are always spot on. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Matthew Atkinson
Very good ??
Atmosphere: 5
Food: 5
Service: 5
Kevin Wismer
They were out of some coffee which is weird for a coffee shop. I wanted a dark blend and they wouldn't make more. Even though there was a long drive thru
Atmosphere: 4
Service: 4
Hunter Pierce
Service was fair. The drinks were wrong. Most of the time they get the order wrong. Please fix the problem at the stores.
Every time i visit this location, i'm greeted with a smile and a nice greeting. The staff here really do go above and beyond, and that's what you want at any business establishment that you frequent. This location's employees are always polite, professional, and very knowledgeable of the area. We (my wife and I) always inquire about what to see and/or do in the area, and the suggestions we've been given have always been enjoyed! It's comfortable, usually quiet, always clean, and just a great spot to enjoy your coffee that you just purchased to your liking. Don't forget to tip! ??Parking: Parking can sometimes be difficult because of the high amount of traffic at this location......... especially with a very nice bar right next door! Also, the hospital is very close.......so that adds to the frequency of visitors here as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Coffee Cup, Bacon Gouda & Egg Sandwich, Spinach Feta & Egg White Wrap
This is the only Starbucks I’ve been to with a loft. This review obviously rates their excellent drinks and customer service, but I wanted to note that I appreciate their diaper stations very very much. My daughter did too. Very clean place overall. They remade my drink which was taken by somebody else without a single question!
Atmosphere: 5
Food: 5
Service: 5
Was just there and the surly skinny guy handling the food orders was doing so with his bare hands. Won’t be going back.
Atmosphere: 3
Food: 3
Service: 1
Always love going to starbucks. The barista at the window was so funny and made my day!
This is my go to coffee shop. Staff is always friendly, drinks are always well made, dining area and bathrooms always clean. I often use this as a place to meet up with friends and catch up , its an awesome little spot! Indoor and outdoor seating available, drive thru is also an
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Cup
Dirty place needs to be cleaned even employees looked
Atmosphere: 1
Food: 1
Service: 2
TERRIBLE staff!!!! This is the second time I am having to call corporate and the DM regarding the behavior of this location's staff. I have never dealt with a staff like this one! I am from FL and when you talk about a busy Starbucks, I mean busy. These4 guys can barely keep up with 5 cars in the frive thru and 7 in store!The customer is REALLY an inconvenience for them!! DO NOT get fooled by the 4.4 star. The customer service is ZERO!They will mess up your order, and when you ask them to remake it, they take offense to it.The two times I asked them to remake it I literally got yelled at! Today I asked one of the barista to remake my drink, he didnt even look at me and told me to wait. I waited for 10 minutes, no one checked or asked what the drink was! I then asked to talk to the manager, one of the baristas said she was upstairs and then this guy named Collin came out claiming he is the manager, and again, with an attidue and a high tone he asked what I need. When I told him I need a manager, he claimed to be the manager! If this guy is the manager of this location RIP Starbucks!!!! ZERO customer service!!! I belive it is good to boycott for a while!!! Let's see if your stocks will increase!!!
Service: 1
Rude barista experience was horrible way to start my day
Great service I had a pistachio cold brew it was great!
Atmosphere: 4
Food: 5
Service: 5
Perfect place for a planning committee meeting. Good food, great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sausage & Egg Wrap
Restaurantji Recommends
I usually just go through the drive through. But the staff is ALWAYS super friendly. Always asks about your day....etc. It's just a nice small interlude in a sometimes hectic/rude day.
Food: 5
Service: 5
The Tower's Starbucks location is one of the best locations in Roanoke. The staff are always polite, quick & food/drinks are always spot on. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Very good ??
Atmosphere: 5
Food: 5
Service: 5
They were out of some coffee which is weird for a coffee shop. I wanted a dark blend and they wouldn't make more. Even though there was a long drive thru
Atmosphere: 4
Service: 4
Service was fair. The drinks were wrong. Most of the time they get the order wrong. Please fix the problem at the stores.
Atmosphere: 3
Food: 2
Service: 2