“Ordered 3 of the Thanksgiving subs with double meat and the gravy to go, got home and no gravy no double meat. Called and complained they offered to remake the subs but I didn’t need 3 extra subs, asked about a partial refund but they would have needed the card on site, so I figured if I had to go back either way I just asked if I could get the rest of the meat. No problem went and picked it up and was offered a soda for free, got home and they didn’t just make up the difference in the amount of meat, they sent 3 cookies and double meat, so we ended up with triple meat. They didn’t just make it right, they went above and beyond. Thank you Firehouse Subs West Richland!“
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“Like to do a review for Taman love ordering my subway with him. He’s a nice guy N patience when you’re explaining him what you want on your sandwich. really good manners respectful to people. I never leave disappointed five stars to him. good job bud. Keep up the good work.“