Starbucks Coffee Company

34024 Hoyt Road Southwest, Federal Way
(253) 838-1023

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Recent Reviews

I'm in here multiple times a week (sit down or drive thru) and I love the staff here, they are great people. They hustle through the morning crowd even when the line seems long, and when it's not a rush they are really neighborly and social. People complaining about order mistakes just need to ask nicely, they will always fix it.
I stopped by this location on Mother's Day and was surprised to find the store itself relatively empty, with no other customers waiting in line to order. However, the atmosphere felt surprisingly hectic, with the baristas seemingly laser-focused on fulfilling a stream of drive thru and mobile orders.

I placed a simple order for an iced coffee and then waited... and waited. In total, it took a full 17 minutes for my drink to be prepared and handed over....
The employees at this location clearly have not gotten the memo from corporate about the refocus on customer service and making the cafes welcoming places. They have gotten orders incorrect a few times and seem to have a generally unfriendly attitude. Unfortunate given how other locations seem to be taking this policy more seriously.

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