Took my 3 kiddos here for the first time and the staff was very friendly and helpful with ideas to make their experience enjoyable and my experience easier with them being kids. Thank you so much for your kindness and patience?Parking: Lots of parking spacesKid-friendliness: The staff here was so kind and understanding of little kiddos not knowing what they want and how to help them make less of a mess.Wheelchair accessibility: Handicap parking and sidewalk entrance near the door for ease of wheelchair use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cotton Candy
Mariya Esquivel
This location is pretty awful on customer service and that seems to be a consistent issue over the years. It's mostly teenagers working here as far as my husband and I can tell, and while that's fine, they seem to lack training on how to be friendly and welcoming and how to address concerns. Yesterday I went in with my husband and it was the final experience we needed to decide not to go back. I had trouble using a BOGO and the person checking me out basically said they didn't know what to do about it so nothing could be done instead of trying to problem solve. Then I get home and find out my ice cream had no brownies in it, which was the main thing I wanted in my ice cream. Obviously it's all just ice cream so it isn't the end of the world, but I contacted Cold Stone customer service via email about my BOGO and they resolved my issue no problem. So, while I'm pleased with their online customer service for the company, this particular store leaves too much to be desired to return. If anyone does go, I recommend sampling the ice cream before you buy. The previous time before yesterday when I was there, I got home and the sweet cream tasted sour which has never happened before, so a warning just in case.
Atmosphere: 3
Food: 4
Service: 1
Riley Carlson
My husband went in to get us ice cream and there were 2 girls working who were giving him attitude when he ordered and rolling their eyes, then he gets home with the tub of birthday cake remix and the literally just filled it with ice cream cake batter them slapped all the toppings on top so when we got home it wasn’t mixed and they didn’t add all the proper toppings.
Shubham Saxena
It's ice cream.
Atmosphere: 2
Food: 3
Service: 4
Chad Bowser
The staff here is amazing. They were super friendly, fast and efficient! They were slammed with online orders and walk ins but still had a great attitude!
Atmosphere: 5
Food: 5
Service: 5
Joseph Ford
I would rather have Dairy Queen any day of the week. We ordered the new pumpkin whatever and it looked nothing like the picture and tasted way too sweet. There was really nothing happening in the cup, it was essentially pumpkin spice ice cream and that's it. Very disappointing. Luckily we still had pizza.
Chase Tenny
Me and my wife went there and apparently their store hours changed. When we entered the business one of the female workers amongst the 3 started shouting at us like we were dogs "we are closed", and had the worst attitude I have ever seen. The sign on the window has not been changed to reflect this, only their online site. She didn't bother to explain the store hours changed and treated us like we were trash. Worst experience and attitude I have seen. We even tried this location for a 2nd visit, and sure enough all 3 girls that were there prior were working at the location. When we arrived all them were in back just talking amongst themselves and we waited at the front for a while. Finally we got served and was treated to some of the worse teenage girl attitudes we have seen. Avoid this location, this business doesn't care about it's customers and the girls that work here don't want to work!
Atmosphere: 1
Food: 1
Service: 1
Bill R.
Me and my wife went there and apparently their store hours changed. When we entered the business one of the female workers amongst the 3 started shouting at us like we were dogs "we are closed", and had the worst attitude I have ever seen. The sign on the window has not been changed to reflect this, only their online site. She didn't bother to explain the store hours changed and treated us like we were trash. Worst experience and attitude I have seen. We even tried this location for a 2nd visit, and sure enough all 3 girls that were there prior were working at the location. When we arrived all them were in back just talking amongst themselves and we waited at the front for a while. Finally we got served and was treated to some of the worse teenage girl attitudes we have seen. Avoid this location, this business doesn't care about it's customers and the girls that work here don't want to work!
Craig W
Showed up at 840 and there in there closed !Hours of operation at tell 9pm.Drove over 40 min!
Moiz Chawdhary
Look I don’t care enough about life to complain about ice cream but our experience tonight was ridiculous. We went in all happy to get ice cream but as soon as we walked in the blonde girl instantly goes “we are only doing scoops right now no cones” so whatever okay. We proceeded to order our ice cream and I ordered the “chocolate devotion” but apparently there was no brownie so I just decided to get it without the brownie whatever. My girlfriend ordered a vanilla ice cream with cookie dough and we thought everything would be fine. The blonde girl serving us just stuffs the ice cream into the cups and just sprinkles the toppings on top even though you are supposed to put the ice cream on the counter and crush up the cookie dough inside it. The cookie dough was so hard that we couldn’t even mush it up with the plastic spoons. At that point I knew I wasn’t going to be giving her a tip. Just save your time and go to a different cold stone because the workers here are lazy and just don’t care about what they are doing.
Ordered and paid for a ice cream cake online but when I went to pick it up they said the freezer wasn’t working and they didn’t have any cakes. No call or email to let me know ahead of time. Still have no received a refund for my cake.
livyy sanchez
I don’t usually make complaints but i feel like this one was needed. I went into the store at around 8 and I was with my husband and daughter. The girls with dark hair serving were very sweet, and were having a good time till the tall girl with blond hair had told us around 8:20 that their lobby was gonna close soon, We continued to stay and at around 8:30 she basically kicked us out with the words that their lobby was closed. I understand that they were closing soon but she at least could’ve been nicer about it.
LaDawn Denney
We came in super happy because we were about to eat ice cream. But the experience soon turned sour when the manager, who was dressed in what looked like pajamas, with long dark unbrushed hair (not in a hair net) and would not give her name, made me the wrong thing and then told me that if I wanted something different, like WHAT I ORDERED, I would have to pay for it after paying close to $10 AND TIPPING $2 for something I did not order. I would have noticed that she was making the wrong thing had they not have rushed me to pay before I saw what I was getting and then refused to make me what I wanted or to reimburse me. HIGHLY UNPROFESSIONAL and will not return back again. If I could give it a ZERO, I would.
James Dickinson
For $20 you can get two small cups of ice cream.
sara guerrero
I went tonight and while I was waiting on line, I saw a young lady touching her face, hair and leg so when was my turn I asked nicely to change her gloves . Her reaction was so rude and she did no gave me my order right and basically shoved my ice cream towards me so I left with out ice cream . Also She actually was giving free ice cream for her friends . I did not her name but she was wearing glasses .
Took my 3 kiddos here for the first time and the staff was very friendly and helpful with ideas to make their experience enjoyable and my experience easier with them being kids. Thank you so much for your kindness and patience?Parking: Lots of parking spacesKid-friendliness: The staff here was so kind and understanding of little kiddos not knowing what they want and how to help them make less of a mess.Wheelchair accessibility: Handicap parking and sidewalk entrance near the door for ease of wheelchair use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cotton Candy
This location is pretty awful on customer service and that seems to be a consistent issue over the years. It's mostly teenagers working here as far as my husband and I can tell, and while that's fine, they seem to lack training on how to be friendly and welcoming and how to address concerns. Yesterday I went in with my husband and it was the final experience we needed to decide not to go back. I had trouble using a BOGO and the person checking me out basically said they didn't know what to do about it so nothing could be done instead of trying to problem solve. Then I get home and find out my ice cream had no brownies in it, which was the main thing I wanted in my ice cream. Obviously it's all just ice cream so it isn't the end of the world, but I contacted Cold Stone customer service via email about my BOGO and they resolved my issue no problem. So, while I'm pleased with their online customer service for the company, this particular store leaves too much to be desired to return. If anyone does go, I recommend sampling the ice cream before you buy. The previous time before yesterday when I was there, I got home and the sweet cream tasted sour which has never happened before, so a warning just in case.
Atmosphere: 3
Food: 4
Service: 1
My husband went in to get us ice cream and there were 2 girls working who were giving him attitude when he ordered and rolling their eyes, then he gets home with the tub of birthday cake remix and the literally just filled it with ice cream cake batter them slapped all the toppings on top so when we got home it wasn’t mixed and they didn’t add all the proper toppings.
It's ice cream.
Atmosphere: 2
Food: 3
Service: 4
The staff here is amazing. They were super friendly, fast and efficient! They were slammed with online orders and walk ins but still had a great attitude!
Atmosphere: 5
Food: 5
Service: 5
I would rather have Dairy Queen any day of the week. We ordered the new pumpkin whatever and it looked nothing like the picture and tasted way too sweet. There was really nothing happening in the cup, it was essentially pumpkin spice ice cream and that's it. Very disappointing. Luckily we still had pizza.
Me and my wife went there and apparently their store hours changed. When we entered the business one of the female workers amongst the 3 started shouting at us like we were dogs "we are closed", and had the worst attitude I have ever seen. The sign on the window has not been changed to reflect this, only their online site. She didn't bother to explain the store hours changed and treated us like we were trash. Worst experience and attitude I have seen. We even tried this location for a 2nd visit, and sure enough all 3 girls that were there prior were working at the location. When we arrived all them were in back just talking amongst themselves and we waited at the front for a while. Finally we got served and was treated to some of the worse teenage girl attitudes we have seen. Avoid this location, this business doesn't care about it's customers and the girls that work here don't want to work!
Atmosphere: 1
Food: 1
Service: 1
Me and my wife went there and apparently their store hours changed. When we entered the business one of the female workers amongst the 3 started shouting at us like we were dogs "we are closed", and had the worst attitude I have ever seen. The sign on the window has not been changed to reflect this, only their online site. She didn't bother to explain the store hours changed and treated us like we were trash. Worst experience and attitude I have seen. We even tried this location for a 2nd visit, and sure enough all 3 girls that were there prior were working at the location. When we arrived all them were in back just talking amongst themselves and we waited at the front for a while. Finally we got served and was treated to some of the worse teenage girl attitudes we have seen. Avoid this location, this business doesn't care about it's customers and the girls that work here don't want to work!
Showed up at 840 and there in there closed !Hours of operation at tell 9pm.Drove over 40 min!
Look I don’t care enough about life to complain about ice cream but our experience tonight was ridiculous. We went in all happy to get ice cream but as soon as we walked in the blonde girl instantly goes “we are only doing scoops right now no cones” so whatever okay. We proceeded to order our ice cream and I ordered the “chocolate devotion” but apparently there was no brownie so I just decided to get it without the brownie whatever. My girlfriend ordered a vanilla ice cream with cookie dough and we thought everything would be fine. The blonde girl serving us just stuffs the ice cream into the cups and just sprinkles the toppings on top even though you are supposed to put the ice cream on the counter and crush up the cookie dough inside it. The cookie dough was so hard that we couldn’t even mush it up with the plastic spoons. At that point I knew I wasn’t going to be giving her a tip. Just save your time and go to a different cold stone because the workers here are lazy and just don’t care about what they are doing.
Restaurantji Recommends
Ordered and paid for a ice cream cake online but when I went to pick it up they said the freezer wasn’t working and they didn’t have any cakes. No call or email to let me know ahead of time. Still have no received a refund for my cake.
I don’t usually make complaints but i feel like this one was needed. I went into the store at around 8 and I was with my husband and daughter. The girls with dark hair serving were very sweet, and were having a good time till the tall girl with blond hair had told us around 8:20 that their lobby was gonna close soon, We continued to stay and at around 8:30 she basically kicked us out with the words that their lobby was closed. I understand that they were closing soon but she at least could’ve been nicer about it.
We came in super happy because we were about to eat ice cream. But the experience soon turned sour when the manager, who was dressed in what looked like pajamas, with long dark unbrushed hair (not in a hair net) and would not give her name, made me the wrong thing and then told me that if I wanted something different, like WHAT I ORDERED, I would have to pay for it after paying close to $10 AND TIPPING $2 for something I did not order. I would have noticed that she was making the wrong thing had they not have rushed me to pay before I saw what I was getting and then refused to make me what I wanted or to reimburse me. HIGHLY UNPROFESSIONAL and will not return back again. If I could give it a ZERO, I would.
For $20 you can get two small cups of ice cream.
I went tonight and while I was waiting on line, I saw a young lady touching her face, hair and leg so when was my turn I asked nicely to change her gloves . Her reaction was so rude and she did no gave me my order right and basically shoved my ice cream towards me so I left with out ice cream . Also She actually was giving free ice cream for her friends . I did not her name but she was wearing glasses .