Panda Express in Richland

“Last night I really needed to get my nephew something to eat. He likes Panda, and enjoys there healthy options. Everything else was closed, so we decided to show up and order food. It was 10:15pm, when I showed up to the drive thru intercom to order. Usually I am not welcomed and the employee lets me know they are closing really soon. I’ve placed orders in the past, so I thought “here we go again”. To my surprise, Holland welcomed me, asked what can she start putting together for me. She didn’t argue with me at all. Which is what I am so used too. I was really shocked I didn’t have to firmly order my nephews food or argue. One of the best experiences I have had with this location. Because of Holland’s customer service skills. It’s really changed my perspective showing up late to order food, 15 minutes before closing. But I won’t make it a habit. Because people do need to go home to their families. Thank you again Holland, you are the best.“

“Love the food but, Josseni was being rude and giving an attitude. Everything i asked for on the window she was giving to me like it was a sacrifice eve though thats her job. And when i said thank you many times she didn’t say anything and would just close the window.“