they have moved out, and been replaced by Molly moons
Treavor Wagoner
Sad to see the stores close but glad they have the pickup locations in Cap Hill and South Park.
Atmosphere: 5
Food: 5
Service: 5
Lanese Horton
Today I arrived at the store around 5:43 PM and noticed a sign stating that the staff was on lunch and would return at 5:45 PM. Fair enough. Because I walked, I decided to wait. I waited patiently until approximately 5:52 PM, when I observed someone inside removing the sign. However, despite this, the door was not unlocked for me to enter. When I looked inside, there was no one in sight, and the chairs were atop the tables, giving the impression that the shop was closed.
If the shop was closing early, this should have been communicated to your customers. It is disheartening to have waited outside the door without receiving any service or explanation. As a newer customer at Royale, this experience has left a negative impression, and I am reconsidering my decision to return.
I believe this incident could have been prevented with better communication and customer service. I hope you will take this feedback into consideration to improve the experience for your patrons in the future.
Service: 1
Anne Queen
Angel& malli is amazing the strawberry was bombbbb!! Few friends joined and got some milkshakes on the hot days after our business meetings !!
P. Carlon
Cupcakes are really second to none. Service is fantastic. Their outlook of welcoming and inclusion of all people... ALL people is great.The only downside is cost, it truly is getting out of hand. I'll continue to be a loyal customer but over the last couple years, I've had to cut my visits to CR by more than half.Still love their product tho.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel
Keaton Erickson
Really good cupcakes. EXTREMELY rude employees. I’ve never been to an establishment with employees who had such a nasty attitude.
Atmosphere: 1
Food: 4
Service: 1
Victoria H
Cupcake Royale is my favorite cupcake shop in Seattle!The customer service is great and the clerks are always friendly to me. The atmosphere is very hip but also very casual and is a great place to meet up with a friend. It has a very coffee shop type of vibe.They serve cupcakes, coffee, and more! I have purchased several types of cupcakes from Cupcake Royale. All of them have been delicious. I especially love “the gay” cupcake and the red velvet cupcake. They are very good, tasty, and absolutely delicious. The cupcakes go great with ice cream as well.The cupcakes are a little on the pricey side, but they are a smaller business, not a national corporate chain, and they do produce high quality cupcakes, so the higher prices are to be expected, and well let’s face it, it’s Seattle and everything is high here.I highly recommend Cupcake Royale if you are looking for some delicious cupcakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet
Andrew Fischer
My partner and I have gone in twice. We have also left feeling disappointed twice and, frankly, just kind of bummed.We have gone in looking for a sweet and coffee after visiting the market but both times the servers have responded curtly and rudely when we have either ordered the wrong size or entered the line from the wrong direction. As someone who has been in the service industry for many years, I know it can be a rough job but both times there wasn’t even a line.In a neighborhood with plenty of options with even better cupcakes, I had hoped service would have changed. It hadn’t. Choose a different option when you’re in west Seattle.
Atmosphere: 1
Food: 3
Service: 1
J W
Surprisingly delicious vegan options for the partner - genuinely curious what the ingredients subs they used for the frosting is to get such a good consistency.
Atmosphere: 5
Food: 5
Service: 5
Brittney Haslett
Redeemed my birthday cupcake reward here and the worker was so rude. She didn't even say happy birthday to me. Won't be back here again and I don't recommend this place.
I got some to give away. They didn’t put the dividers/inserts to put the cupcake steady. One fell over and I had to stand it upright and looks like it got eaten some. I was too embarrassed to give this to somebody else.
Atmosphere: 3
Food: 4
Service: 4
Rebecca Demy
Nice selection of cupcakes.
Atmosphere: 3
Food: 4
Service: 4
Shauna Collins
These cupcakes are actually as delicious as they look! The "cake/frosting ratio" is perfect and remains constant til the last bite.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Classic, Lemon Drop Cupcake
T G
I got some to give away. They didn’t put the dividers/inserts to put the cupcake steady. One fell over and I had to stand it upright and looks like it got eaten some. I was too embarrassed to give this to somebody else.
they have moved out, and been replaced by Molly moons
Sad to see the stores close but glad they have the pickup locations in Cap Hill and South Park.
Atmosphere: 5
Food: 5
Service: 5
Today I arrived at the store around 5:43 PM and noticed a sign stating that the staff was on lunch and would return at 5:45 PM. Fair enough. Because I walked, I decided to wait. I waited patiently until approximately 5:52 PM, when I observed someone inside removing the sign. However, despite this, the door was not unlocked for me to enter. When I looked inside, there was no one in sight, and the chairs were atop the tables, giving the impression that the shop was closed.
If the shop was closing early, this should have been communicated to your customers. It is disheartening to have waited outside the door without receiving any service or explanation. As a newer customer at Royale, this experience has left a negative impression, and I am reconsidering my decision to return.
I believe this incident could have been prevented with better communication and customer service. I hope you will take this feedback into consideration to improve the experience for your patrons in the future.
Service: 1
Angel& malli is amazing the strawberry was bombbbb!! Few friends joined and got some milkshakes on the hot days after our business meetings !!
Cupcakes are really second to none. Service is fantastic. Their outlook of welcoming and inclusion of all people... ALL people is great.The only downside is cost, it truly is getting out of hand. I'll continue to be a loyal customer but over the last couple years, I've had to cut my visits to CR by more than half.Still love their product tho.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel
Really good cupcakes. EXTREMELY rude employees. I’ve never been to an establishment with employees who had such a nasty attitude.
Atmosphere: 1
Food: 4
Service: 1
Cupcake Royale is my favorite cupcake shop in Seattle!The customer service is great and the clerks are always friendly to me. The atmosphere is very hip but also very casual and is a great place to meet up with a friend. It has a very coffee shop type of vibe.They serve cupcakes, coffee, and more! I have purchased several types of cupcakes from Cupcake Royale. All of them have been delicious. I especially love “the gay” cupcake and the red velvet cupcake. They are very good, tasty, and absolutely delicious. The cupcakes go great with ice cream as well.The cupcakes are a little on the pricey side, but they are a smaller business, not a national corporate chain, and they do produce high quality cupcakes, so the higher prices are to be expected, and well let’s face it, it’s Seattle and everything is high here.I highly recommend Cupcake Royale if you are looking for some delicious cupcakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet
My partner and I have gone in twice. We have also left feeling disappointed twice and, frankly, just kind of bummed.We have gone in looking for a sweet and coffee after visiting the market but both times the servers have responded curtly and rudely when we have either ordered the wrong size or entered the line from the wrong direction. As someone who has been in the service industry for many years, I know it can be a rough job but both times there wasn’t even a line.In a neighborhood with plenty of options with even better cupcakes, I had hoped service would have changed. It hadn’t. Choose a different option when you’re in west Seattle.
Atmosphere: 1
Food: 3
Service: 1
Surprisingly delicious vegan options for the partner - genuinely curious what the ingredients subs they used for the frosting is to get such a good consistency.
Atmosphere: 5
Food: 5
Service: 5
Redeemed my birthday cupcake reward here and the worker was so rude. She didn't even say happy birthday to me. Won't be back here again and I don't recommend this place.
Food: 5
Service: 1
Restaurantji Recommends
Cupcake was too dry. Highly overrated!
Atmosphere: 2
Food: 1
Service: 2
I got some to give away. They didn’t put the dividers/inserts to put the cupcake steady. One fell over and I had to stand it upright and looks like it got eaten some. I was too embarrassed to give this to somebody else.
Atmosphere: 3
Food: 4
Service: 4
Nice selection of cupcakes.
Atmosphere: 3
Food: 4
Service: 4
These cupcakes are actually as delicious as they look! The "cake/frosting ratio" is perfect and remains constant til the last bite.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Classic, Lemon Drop Cupcake
I got some to give away. They didn’t put the dividers/inserts to put the cupcake steady. One fell over and I had to stand it upright and looks like it got eaten some. I was too embarrassed to give this to somebody else.
Atmosphere: 3
Food: 4
Service: 4
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