The person who helped me was Very Helpful and store was well staffed and stocked. Not many customers so I was in and out quickly. Great experience to have when your in the hospital, Visiting or otherwise.
Sharon S.
This location is a busy one, but my drink order is always just right and the staff is always friendly, no matter the rush. As with many Starbucks, staff turns over regularly, but manager James keeps things running without missing a beat.
Carl Horn
Cake pop is all my son ever wants.
Drea Solan
Very positive atmosphere with excellent service! Being embedded within a hospital brings heightened responsibility and a need for additional empathy and compassion, for you just never know what someone who walks through those doors might be going through. On one fateful day in May of 2022, I was one of those people, as I entered this store to wait out my wife’s cancer surgery. The pleasantness and professionalism of the team behind the counter was over the top - thank you to the pair of young ladies who shared the same name: Mariah! And the kindness and empathetic conversation offered by the manager, Alicia, especially in my time of need, was beyond appreciated! Kudos to a well-run store… great hiring!
Linda Claar
The person who helped me was Very Helpful and store was well staffed and stocked. Not many customers so I was in and out quickly. Great experience to have when your in the hospital, Visiting or otherwise.
Mark M.
No wonder this location shows as unclaimed. I couldn't begin to guess how many times I've been to a Starbucks and my experience at this location inside St Michael's Medical Center is far and away the worst ever. I ordered a simple coffee and one pastry item and pull out my phone to pay as I have countless times before. I see and hear the reader respond to the phone app yet the barista points to a different reader and says, "no, use this one over here." I wrongly assume that she knows of what she speaks but, bingo, I'm double charged. I show her my phone that clearly shows the double charges and here is where things went south. Without any acknowledgement that this was HER mistake, she tells me "Since you used the app there's nothing that I can do, there's no way I can give you a refund." Then, without any apology or any offer of another way to mitigate HER error, she turns her back on me and walks away. Two employees behind the counter, zero other customers in the room and I am unceremoniously dismissed. To Starbucks credit, I initiated a chat through starbucks.com and they corrected the error within minutes. The point here is that this location is inside a hospital, where many of the customers are having a bad day to begin with, so this is no place for an employee with zero compassion and no communication skills.
How can you not give them 5 stars? The best!
The person who helped me was Very Helpful and store was well staffed and stocked. Not many customers so I was in and out quickly. Great experience to have when your in the hospital, Visiting or otherwise.
This location is a busy one, but my drink order is always just right and the staff is always friendly, no matter the rush. As with many Starbucks, staff turns over regularly, but manager James keeps things running without missing a beat.
Cake pop is all my son ever wants.
Very positive atmosphere with excellent service! Being embedded within a hospital brings heightened responsibility and a need for additional empathy and compassion, for you just never know what someone who walks through those doors might be going through. On one fateful day in May of 2022, I was one of those people, as I entered this store to wait out my wife’s cancer surgery. The pleasantness and professionalism of the team behind the counter was over the top - thank you to the pair of young ladies who shared the same name: Mariah! And the kindness and empathetic conversation offered by the manager, Alicia, especially in my time of need, was beyond appreciated! Kudos to a well-run store… great hiring!
The person who helped me was Very Helpful and store was well staffed and stocked. Not many customers so I was in and out quickly. Great experience to have when your in the hospital, Visiting or otherwise.
No wonder this location shows as unclaimed. I couldn't begin to guess how many times I've been to a Starbucks and my experience at this location inside St Michael's Medical Center is far and away the worst ever. I ordered a simple coffee and one pastry item and pull out my phone to pay as I have countless times before. I see and hear the reader respond to the phone app yet the barista points to a different reader and says, "no, use this one over here." I wrongly assume that she knows of what she speaks but, bingo, I'm double charged. I show her my phone that clearly shows the double charges and here is where things went south. Without any acknowledgement that this was HER mistake, she tells me "Since you used the app there's nothing that I can do, there's no way I can give you a refund." Then, without any apology or any offer of another way to mitigate HER error, she turns her back on me and walks away. Two employees behind the counter, zero other customers in the room and I am unceremoniously dismissed. To Starbucks credit, I initiated a chat through starbucks.com and they corrected the error within minutes. The point here is that this location is inside a hospital, where many of the customers are having a bad day to begin with, so this is no place for an employee with zero compassion and no communication skills.
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