McDonald's

$ • Fast Food, Coffee Shops, Burgers

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About McDonald's

McDonald's, a well-known fast-food restaurant, has received a mix of reviews from its customers. While some have experienced frustrations with the mobile app and confusion with order cancellations, others have praised the exceptional service and efficiency of the staff.

One customer had a particularly challenging experience with the mobile app, noting discrepancies in pricing between the app and in-store purchases. They also faced difficulties in getting assistance from the staff, who seemed unsure of how to handle the situation. However, the customer was able to eventually resolve the issue by paying at the counter and canceling the incorrect order.

In contrast, another customer had a highly positive experience at a different McDonald's location. They highlighted the exceptional speed, efficiency, and friendly attitude of the staff, particularly singling out two employees who they believed deserved a raise. This customer praised the location as the "best McDonald's hands down" and noted that the staff customized their order to their preferences.

Finally, a third customer shared a heartwarming story of their experience at a McDonald's location. Despite having a rough day, the customer was touched by the kindness and attentiveness of the staff, who made an effort to ensure their order was correct and complete. The customer was moved to tears by the staff's small but meaningful gestures, which they felt had a significant impact on their emotional state.

Overall, the reviews of McDonald's highlight the varied experiences customers can have, with both frustrations and exceptional service being reported. The restaurant's staff seem to play a crucial role in shaping the customer's perception, with some locations standing out for their dedication and care.

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McDonald's Reviews

2.9
190 ratings
5
28%
4
7%
3
14%
2
12%
1
39%
Food
3.3
Atmosphere
3.3
Service
3.2

Share your opinion about McDonald's

I just wanted to give a shout out to the crew working today. I have been having a rough day/week actually-& placed an order on the app (for a dr pepper, fries and pies). I waited in my car for it, when an employee brings out the drink and said the items were going to take extra time, so they came out and asked if I wanted to wait and I said yes. After a bit they bring the pies and no fries. I asked if the fries were coming and the girl looked confused, but said she was going to...read full review
Went and their card reader wasn’t working. I told them I’m on a lunch break and already waited 20 min in line- can they make it - I’ll run next door and get cash and then come back and pick it up with cash. They told me no I have to come back when I have money. Mind you- it’s their card reader that was not working I just used my card an hour prior and it was not blocked. So I didn’t eat today since I ran out of time waiting in line there at lunch.
This McDonalds continually forgets to give me my entire order when I get take out. Would not be a big deal if it only happened a couple times but it has been almost every single time I get take out there. So then we have to wait for the food to be made that was missing and mean while the rest of the food is getting cold and they don't seem to really care at all.

Read All Reviews(190)

Hours

Monday 6AM - 10PM
Tuesday 6AM - 10PM
Wednesday 6AM - 10PM
Thursday 6AM - 10PM
Friday 6AM - 10PM
Saturday 6AM - 10PM
Sunday 6AM - 10PM
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