Purchased a pretzel for my son. It was not cooked and the manager yelled at me for complaining because it cannot be cooked thoroughly without burning them. I would not eat here and certainly would not buy their hotdog rolls.
Olystacy B.
Came here to get a pretzel on Thursday July 21st in the late afternoon. One of the male employees was literally sitting on the counter relaxing with his back against the shared wall of another store. His feet and arse were squarely on the counter. Nasty. Totally unsanitary and unprofessional. I wanted to leave as I wondered if they are doing that in the open, how sanitary is what is going on behind closed doors? My daughter insisted we proceed. The other male serving us was pleasant and the pretzel tasted great to my daughter.
Jennifer K.
The customer service is horrible here. The workers are rude and disrespectful after my friends and I asked for a refund when the wetzel dog was RAW. And they began yelling at us when we were asking for a refund. They were also saying how it was already brown and if they cooked it more it will burn, when we SPECIFICALLY asked for a new one. Never come here!! Go to Auntie Anne's!
Jackie S.
I love me some pretzels dipped in cheese sauce! My brother and I stopped at Wetzels after some shopping in Tacoma. We both got the salted pretzel bites and a large lemonade. The service was quick, but the girl kept asking if we wanted extra stuff, which I kept saying no. The pretzel bites were warm and soft (fresh), and not obnoxiously salted. The lemonade was great, and get a large it's 50 cents more than a regular. When we were eating there was another worker making fresh pretzels. I love pretzels and Wetzels is my favorite pretzel chain.
Luke Jolibois
The staff that touched my food was wearing the same gloves holding my dirty money and I gagged. My pretzel was as dry as a mummy finger. I found a strand of hair in my food and no one was wearing hair nets. The lemonade was just dyed water and there was hair in the straw.
John J.
The pretzels were not good. They were old and hard on the bottom. All I wanted was a tasty yummy soft chewy pretzel. And I got an old mummy finger. The cheese sauce tasted like fumunda cheese. Google it if you need to know.
Janine C.
I know some people hate doing reviews on chains but sometimes these chains really deserve it. I was in Tacoma the past weekend and decdied to stop by the mall. Of course, shopping is not complete without a snack. Of course, I wanted to stop by Wetzel's. I usually get the pepperoni pretzel or the almond crunch bites BUT BUT BUT, they just released the pepperoni bites! This was great. But I'm sure you all already knew that. This review was made to actually highlight the excellent customer service I received. Kumar was super polite and nice. He was patient with me trying to figure out what I wanted. Even got a free pretzel even after my purchase. Thank you Kumar!
herman harp
This place is modestly priced and is across from the candy time store in the tacoma mall. I love the pizza bites with marina sauce
Lillie M.
this dude just took my money with his food handling gloves on and then touched my food with the same gloves. super gross. I feel like I shouldn't eat this pretzel now. (I need to be honest, I'm still gonna eat it. when I'm hungry, I'm like a raccoon in a garbage can so...) that doesn't negate the fact that this is a no-no and I might not be back. if they don't care about this simple step, what other food-safety short cuts are they taking? Edited to add: this cheese sauce tastes like miracle whip, and I am now ok with throwing this pretzel away.
Was told only 3 to 4 minute wait but 20 minutes later I'm still waiting. Ordered a large frozen lemonade and was given a regular after the two other customers received their drinks that were behind me
Kristy R.
Worst experience ever. I ordered a garlic pretzel with a side of pizza dipping sauce. I paid using my debit card. When I got my order there was no sauce with it, so I reminded him I had ordered sauce. The guy said "Oh, I forgot to ring you up for it." He rang me up and it was around $1.00. I handed him my debit card and he said "Sorry, we don't accept debit or credit for orders under $1.50!" I told him, "Yes, but I asked for sauce when I ordered originally, but you forgot to ring it up, so you should make an exception." His response was, "Sorry, you can't have the sauce then." I said, "So let me get this straight...you messed up my order and forgot to ring me up for something, and now you won't let me purchase what you forgot because it is under $1.50?" He replied, "Yep, sorry." Wow, just wow. The pretzel sucked anyway. It was supposed to be a garlic pretzel but was coated in a white powder that tasted like rotten dairy. I tossed it.
Bruce F.
Actually I like the hot dogs They put them in a pretzel roll and cover it with butter. They are good - also the mini ones are fun for the GKids and me to share. The bad is much of their service is at best poor. I occasionally have had good service but more times then not I get the - I don't want to work but I need the money - crew.
Shauna M.
Very disappointed. I hadn't been by since the take over. I went to order a lemonade, but decided to try some bites. The cashier was an older guy who never smiled once. Whole he was grabbing food, the other employee came up from behind me, and literally climbed over the counter into the stand. His butt and shoes on the counter. Disgusting. I tok the food to my car, and discovered they were burnt, and smothered in butter, no salt. Took a picture. Yuck.
Brianna P.
Super hard pretzels-- I expect a soft pretzel. Refused to give me my money back. Awful customer service and overpriced.
Sickly
Purchased a pretzel for my son. It was not cooked and the manager yelled at me for complaining because it cannot be cooked thoroughly without burning them. I would not eat here and certainly would not buy their hotdog rolls.
Came here to get a pretzel on Thursday July 21st in the late afternoon. One of the male employees was literally sitting on the counter relaxing with his back against the shared wall of another store. His feet and arse were squarely on the counter. Nasty. Totally unsanitary and unprofessional. I wanted to leave as I wondered if they are doing that in the open, how sanitary is what is going on behind closed doors? My daughter insisted we proceed. The other male serving us was pleasant and the pretzel tasted great to my daughter.
The customer service is horrible here. The workers are rude and disrespectful after my friends and I asked for a refund when the wetzel dog was RAW. And they began yelling at us when we were asking for a refund. They were also saying how it was already brown and if they cooked it more it will burn, when we SPECIFICALLY asked for a new one. Never come here!! Go to Auntie Anne's!
I love me some pretzels dipped in cheese sauce! My brother and I stopped at Wetzels after some shopping in Tacoma. We both got the salted pretzel bites and a large lemonade. The service was quick, but the girl kept asking if we wanted extra stuff, which I kept saying no. The pretzel bites were warm and soft (fresh), and not obnoxiously salted. The lemonade was great, and get a large it's 50 cents more than a regular. When we were eating there was another worker making fresh pretzels. I love pretzels and Wetzels is my favorite pretzel chain.
The staff that touched my food was wearing the same gloves holding my dirty money and I gagged. My pretzel was as dry as a mummy finger. I found a strand of hair in my food and no one was wearing hair nets. The lemonade was just dyed water and there was hair in the straw.
The pretzels were not good. They were old and hard on the bottom. All I wanted was a tasty yummy soft chewy pretzel. And I got an old mummy finger. The cheese sauce tasted like fumunda cheese. Google it if you need to know.
I know some people hate doing reviews on chains but sometimes these chains really deserve it. I was in Tacoma the past weekend and decdied to stop by the mall. Of course, shopping is not complete without a snack. Of course, I wanted to stop by Wetzel's. I usually get the pepperoni pretzel or the almond crunch bites BUT BUT BUT, they just released the pepperoni bites! This was great. But I'm sure you all already knew that. This review was made to actually highlight the excellent customer service I received. Kumar was super polite and nice. He was patient with me trying to figure out what I wanted. Even got a free pretzel even after my purchase. Thank you Kumar!
This place is modestly priced and is across from the candy time store in the tacoma mall. I love the pizza bites with marina sauce
this dude just took my money with his food handling gloves on and then touched my food with the same gloves. super gross. I feel like I shouldn't eat this pretzel now. (I need to be honest, I'm still gonna eat it. when I'm hungry, I'm like a raccoon in a garbage can so...) that doesn't negate the fact that this is a no-no and I might not be back. if they don't care about this simple step, what other food-safety short cuts are they taking? Edited to add: this cheese sauce tastes like miracle whip, and I am now ok with throwing this pretzel away.
Restaurantji Recommends
Was told only 3 to 4 minute wait but 20 minutes later I'm still waiting. Ordered a large frozen lemonade and was given a regular after the two other customers received their drinks that were behind me
Worst experience ever. I ordered a garlic pretzel with a side of pizza dipping sauce. I paid using my debit card. When I got my order there was no sauce with it, so I reminded him I had ordered sauce. The guy said "Oh, I forgot to ring you up for it." He rang me up and it was around $1.00. I handed him my debit card and he said "Sorry, we don't accept debit or credit for orders under $1.50!" I told him, "Yes, but I asked for sauce when I ordered originally, but you forgot to ring it up, so you should make an exception." His response was, "Sorry, you can't have the sauce then." I said, "So let me get this straight...you messed up my order and forgot to ring me up for something, and now you won't let me purchase what you forgot because it is under $1.50?" He replied, "Yep, sorry." Wow, just wow. The pretzel sucked anyway. It was supposed to be a garlic pretzel but was coated in a white powder that tasted like rotten dairy. I tossed it.
Actually I like the hot dogs They put them in a pretzel roll and cover it with butter. They are good - also the mini ones are fun for the GKids and me to share. The bad is much of their service is at best poor. I occasionally have had good service but more times then not I get the - I don't want to work but I need the money - crew.
Very disappointed. I hadn't been by since the take over. I went to order a lemonade, but decided to try some bites. The cashier was an older guy who never smiled once. Whole he was grabbing food, the other employee came up from behind me, and literally climbed over the counter into the stand. His butt and shoes on the counter. Disgusting. I tok the food to my car, and discovered they were burnt, and smothered in butter, no salt. Took a picture. Yuck.
Super hard pretzels-- I expect a soft pretzel. Refused to give me my money back. Awful customer service and overpriced.