Starbucks in Yakima

“First time ordering from this Starbucks and we went through the drive thru. Staff was friendly from ordering, payment, to pick up. They can do two separate tabs and they were patient with us as we scanned through 5 different gift cards ??They actually put light ice in my strawberry açaí refresher and were friendly in asking me and my friend what our plans were today. Quick, friendly, and accurate is how I’d describe this Starbucks location.“

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Nemo at Starbucks is a customer service superstar! Even when the line is long and people are clearly stressed, he has this amazing way of lightening the mood. Whether it's a quick joke or a friendly comment, Nemo makes everyone feel a little better and more at ease. His positivity and warmth make grabbing a coffee a genuinely pleasant experience. Five stars for Nemo—he's the reason I keep coming back!“

“We visited this Starbucks location on the 4th of July. It was quite busy, especially the drive-thru, but the staff remained incredibly accommodating throughout our visit.

We had a couple of hiccups—my older son purchased one of their reusable mugs and wanted to have hot cocoa in it, but the lid wouldn’t close properly. Blanca was so kind and told him he could exchange it for another one.

Then, my 5-year-old accidentally knocked over his hot cocoa, spilling it everywhere. My husband helped clean it up, and without hesitation, the staff made him a new drink.

Everyone was so understanding and helpful despite how busy they were. Special thanks to Blanca for her kindness and patience—it made a big difference. Thank you!“

“I have never ordered what I call a "fancy drink" until last week, had no clue, just wanted caffeine without dark coffee. Hannah was so patient, going through refreshing drink options, even when a mom and two children waited for at least three - four minutes which in Starbucks' world is a wait. Resulting pineapple with coconut and something else was delicious, a drink I can enjoy there if I'm feeling social or make at home. Wonderful to see manager Melissa as well, she has a genuine smile and presence that lights up a room, as does Hannah.“

“I frequently purchase an iced mocha and a newspaper here during my morning walk. Service is always excellent. My complaint is with management. They recently installed new payment machines, and rather than improving on the old system, they have made it worse. Under both systems it is impossible to leave a tip for your workers when paying with a credit card. This is the only take-out business I know of that treats their workers like this. Also, under the “new and improved” system, I cannot pay for my newspaper and mocha in the same place. I have to go through the grocery store checkout to pay for the paper. Very inconvenient and unaccommodating. Please do better!“

“I legitimately will drive from Selah to this place because it has been such a great service place for my wife and I (teachers) for so long. **this is not a rip on the one in Selah, they’re great too** For years now this place has consistently had the most patient, caring, and knowledgeable people making and serving our drinks at the window. Even today our server amazed me with the degree of care and consideration in my order. Bravo team. We will always be here for you and recommend this particular Starbucks above all others.“

“Location was easy to find. The customer service was pretty good. My drink was good, though drowning in ice. But when my friend ordered 2 of the things she first order was not available. They might need to check their inventory better and the lady was apologetic and sweet. Other than that everything was good!“

“ABSOLUTELY LOVE EVERY LAST BARISTA AT THIS ESTABLISHMENT!!!!

Parking: Great access for handicapped

Kid-friendliness: Absolutely the best when it comes to service and kids!!!

Wheelchair accessibility: Of COURSE!!!“

“Only reason i gave this a 5 star is because of the awful service i have had. Any time I have ever stopped by for a quick coffee, i have had terrible service. For example, one time I went in and 3 of the baristas were standing on the opposite side of the stand over where the seating area is and were just talking. 2 of them looked over at me and seen me standing there. They didn't even stop their conversation to come help me or bother telling me that they would be right with me. After about 5 min of waiting one gal finally came over, didnt even apologize and said to me, "What do you want?" she was a little hostile as well. So i refuse to go there anymore. I always go to Ashley at the safeway on 16th! Much much better service“

“Always great service. And always great coffee. Never Tastes burnt. And it’s always done fast. Even when they are busy. And their sandwiches are always cool through. Unlike some others.
The only down side is the homeless that like to hangout and ask for money or if you can buy them something. or taking up sitting when it’s busy. Bathroom is always clean as well. Best idea for this Starbucks was adding the code lock.“

“I always go to drive up, but today I wanted a cup, so I had to go inside. The initial staff that helped me she was nice. The rest of the staff nsm. I’m sorry I don’t know Starbucks inside etiquette, but I do know common courtesy, they do not!!!“