Customers` Favorites
Customers` Favorites
“I want to start this review saying that I sure hope the manager that's Not Steven doesn't treat the employees like he treated us. We were headed to our hotel when other hockey team members called and said they were headed to Nitty-gritty to eat. We had seen the ads at the hockey rink and turned around and were the first ones there. I walked in and Not Steven asked how many. I explained I thought about 20-25 from our team were coming. He told us that he could not accommodate all of us in one area, that he had several teams coming in that had set reservations. He told us we should have made reservations months ago and made us feel like a complete inconvenience. I had never been to Sun Prairie and wouldn't have any idea of that. We waited for our friends and eventually Steven moved us together, after Not Steven seemed to go out of his way to spread us across the whole building. I'm so glad that we did not just leave due to the way we were treated by Not Steven. Our server was Joe I believe. He was attentive and polite and did a wonderful job. Honestly all the other staff seemed happy to be there and seemed to enjoy working there. The food was fast, tasted wonderful, and was very well put together. We ordered a few different things. The nachos had great ground meat that wasn't greasy gross. The flatbread was well made. Everything else was great also. The price for the plate size was good also. It's a shame that my first and lasting impression is of how inconvenient we were to Not Steven. I do want to note that, while we were there, I never saw any part of any of the other teams there. There did seem to be a small gathering of adults at one time but no other teams. I truly hope the manager doesn't treat his amazing team the way he treated new customers. Also, Steven was wonderful and was very welcoming.“
Customers` Favorites
“Three hungry travelers, three separate entrees - all delicious!. We really liked this down-to-earth eatery that seemed to be packed with locals. The waitress had friendly exchanges with them and was welcoming to us. It was busy but efficient.“
Customers` Favorites
“One name, Gary. Gary was the gentleman that took my order and the counter along with about 5 other customers during my duration of waiting for my food. Gary was the nicest person I have ever encountered while ordering food. Gary went above and beyond with each customer including myself to make each transaction personable. It was a Thursday evening and fairly busy inside and out. Gary greeted each customer with a friendly face and would take it upon himself to take something off someone’s shirt or something they were wearing to start up a conversation. One particular customer was an elderly woman and her middle age son who was mentally challenged. She approached the counter alone but Gary asked for her son to come up too and to not be afraid that he wouldn’t hurt him. Carried on a conversation with him and his mother asking his name and just being in the moment with him while they placed their order that evening. You don’t see people like Gary often enough anymore in the world and it really touched my heart on how he interacted with every person that came to his register as of each person was special in their own way. I’m not one to come inside and order and wait for my food or to take time to do surveys, but this interaction is one I will not forget. We need more people like Gary. I tried doing this on the Survey but it limited me on Characters I could use. Hope this doesn’t fall on deaf ears. Thank you“
Customers` Favorites
“Excellent food and extremely friendly establishment“
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“My husband and I stopped in to eat a bite while visiting a friend close by. I would come back here again. Us Texans are used to a steak sandwich like a chicken fried steak sandwich. This was a legit steak sandwich!!! We are super satisfied with the service and deliciousness of the food! Above and beyond! Highly recommend eating here. Delicious food and great quality! I will definitely be coming back here next time in town here. God bless this place and bless the cook! The food was delicious!!!! Not to mention we were greeted immediately. Great service!“