Starbucks in Grafton

“The last few times I have been there in the morning, the same barista, Payton, has helped me. She is extremely helpful, both times I can never figure out what I want, and when I told her to just make me something, they were the best drinks I’ve ever had. Quite possibly one of the best barista’s I’ve talked to, super friendly and amazing at making drinks. Overall, an amazing Starbucks to visit!“

“I want to give a shout out to Victoria and Sierra for exceptional customer service at my visit today.
I ordered through the app for drive thru pick up. Victoria was working the drive thru today and met me with the friendliest attitude, both at the intercom and the window.
When interactions are so short it can be hard to get a solid impression of someone, but Victoria’s genuinely friendly and positive demeanor shined.
I wanted to email in to the store to leave a compliment to make sure her supervisors would see but couldn’t find it. So I chose to call the store where I spoke with Sierra. I was met with the same friendliness and hospitality. Sierra told me both her store manager and the district manager were in today and she would be thrilled to pass the compliment along.

I work in customer service too and can appreciate how important it is, especially around the holidays and busy seasons, to take time to write a positive review. After speaking with Sierra I decided I should leave a public compliment to give kudos to both employees, and the store. I went at a busy time, so for both of my interactions with the two different employees to have been so hospitable, and for my drink (my favorite of the year! I get a short praline late with two shots of espresso) to be made perfectly, clearly this store is doing something right.“