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“I was running early for an appointment and I had left the house without my travel mug with coffee. I was going to stop at a convenience store to get some when a Starbucks caught my eye, across the street from my actual destination. When I pulled into the drive-through, there were 4 cars ahead of me. I started looking at the menu board as soon as I reached it, not knowing what I even wanted. The order taker sounded happy and greeted me with a warm welcome. I asked for a moment to look at the board and she offered me time to decide and asked me to let her know when I was ready to order.
I was surprised to see this location has more than just the biscuits, muffins, and other small snack items, there were breakfast items, and other type sandwiches available.
Not finding what I wanted, I asked if they still offered the caramel macchiato and I was told they did. I placed an order for a large cup and I was asked if I wanted that to be hot or cold. My first thought was, I would be unable to drink the hot drink right away, and being it was already so cold outside, I might not enjoy the cold coffee as much as I would have liked. I ended up ordering one of each, to mix in with the other, solving the problem of too hot vs too cold. My order was repeated back to me and I was asked if I wanted anything else, before I was given my total and asked to pull up to the window. Again I was greeted and my total was given to me. I was given a card swipe machine to pay with and then I received both of my coffees. When I was handed my receipt, I was thanked for stopping and wished a nice rest of my day.
This was a pleasant experience.
There is nothing better than a delicious cup of coffee than patient, friendly, efficient accurate customer service. I got lucky and received both at this location. Next time I stop there, I'll need to check out a breakfast sandwich or their turkey bacon.“
“I’ve had consistently great experiences at Starbucks thanks to Nikki. She does an amazing job remembering orders, often having mine ready without me even needing to say it, which really stands out.
She’s always friendly, takes the time to connect, and is genuinely a pleasure to talk to. It’s clear she cares about the customer experience, and she has a way of getting your day started on the right foot.
Nikki is a huge asset to the team — truly appreciate her!“