Waited 40 minutes for a pickup order with 1 item. Slow service, understaffed af
Atmosphere: 1
Food: 2
Service: 1
Phoebe Fletcher
my boyfriend and i placed an online order and we’ve waited an hour and a half past the estimated time it’d be ready for pickup. 90 minutes later, we’re cancelling the order. the staff on the phone was not helpful either.
Food: 1
Service: 1
Renae T.
Food was okay. Nice that queso is free. But my daughter loves queso and it is a very chunky queso which she was not a fan of. But I get its for many tastes so can't always get what you want. The rice had large pieces of cilantro which was overpowering. Chips are very salty. Liked the birra meat but chicken was kind of plain. Overall did not feel it was worth $30 for two people. my daughter hardly ate any of her meal but wouldn't let me complain. We didn't even get drinks, just had water. We like pancheros or Chipotle better.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Burritos, Chips and Queso
AJ Murphy
Still edible ig, everything had a weird sour aftertaste, felt scammed bc they barely filled their bowls halfway and didn’t have what was on their menus which meant barely any vegetarian options. Lady (manager?) working there made a passive aggressive comment to us and was lowkey rude to fellow employees. Hit or miss depending on if that lady is working
Atmosphere: 1
Food: 1
Recommended dishes: Burritos Bowls, Chips and Queso
erik litchy
Always fast,
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burritos
Chris Woodard
Went in for a quick chips n queso. Far from that. A line of people left in front of me because how slow it was and there was no regard for people walking in. The person behind the counter was more concerned with talking to the person on the ear bud making ordering quite awkward for the person in front of me. Would also mention the baggy sweatshirt dragging in the food. Big plus.Do better.
Matthew Purtee
Great food good price
Ronnie Rose
I placed an order on their website at around 9:15 pm for pickup at 9:45 pm. My fiance was going to pick it up on his way home from work. He gets to the store at 9:45 sharp and the door is locked. They wouldn't let him pick up our food. They wouldn't even hand it to him through the door. He said the black guy that worked there told him yes you can get it, but the big white guy kept telling him no, don't let him in. I called the store. An employee told me that they stop pickup orders at 9:30 because they close at 10. He didn't know why the website let you schedule past that. His coworker (I assume the big guy) was telling him in the background that they were cleaning up and too bad if they didn't get their food, it's not the end of the world. No it's not the end of the world. But the food is already prepared and paid for. We weren't asking them to stop everything and make us a burrito at 9:55. All we wanted was our bag of food THAT WAS SITTING ON THE SHELF and we would leave them alone. I wish I could give zero stars. But I'm giving them two because two employees were nice and tried to be of some help. The other guy needs a new job. Food service ain't for him. Unfortunately this is the only Qdoba in town. But I recommend steering clear of it.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: 3-Cheese Queso
Bekky Murphy
We hadn't been there in a long time and went recently and it was just really slow. They didn't have many items.Kid-friendliness: They do have high chairs for kids and kids meals.
Atmosphere: 2
Food: 3
Service: 2
Tony L.
I walked into the restaurant, not a single customer there. Loud mouth lady behind the counter piped up and said, No, No and No. I almost left as soon as I walked in. What an incredibly rude way to great your only customer. Then the boss dropped my burrito in the bag on the floor so it came apart when I opened it to eat it. I won't be back.
Showed up just before 7 pm on a Sunday night for dinner. We wanted a quick bite. However, that is far from what happened. There were only 4 or 5 people in line ahead of us, so we figured we would be served soon. We saw the main worker in front, and they were taking care of customer in line and all the online orders. It quickly became apparent that the online orders were more important than the customers waiting in line. We waited over 30 minutes to start our order. The worker stated that they were a person short but never apologized for the weight, and he wasn't even working with intent. We finally saw another worker come from the back, and she took more dishes in the back to wash. Food tasted good but was lacking the meat we ordered, seemed skimpy. There were plenty of other issues that happened this was by far the worst fast food experience I have had. We should have gone to a sit-down restaurant, we would have gotten faster service. Plenty of other people walked out, but we thought since we waited 20 minutes and were next in line, we were in it for the long haul.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pulled Pork
WarMachine2101
Always a wonderful experience coming in here and being greeted by the delicious food and warm smiles of the workers who care enough to memorize your order. The workers here always go above and beyond for making conversation during the short wait times and giving you the small push to start collecting rewards and tips like saving receipts for points.
Atmosphere: 5
Food: 5
Service: 5
Christopher Hartkopf
Extremely busy, line was almost out the door. Service is almost halted for in store customers, when online or phone orders come in. There was a line of 30+ people waiting to order, and the entire line was made to wait while multiple online orders were filled. Food was great, almost all the tables had not been cleaned.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Brisket Burrito Bowl
Lauren Wilson
We come here 3xs a year to relax, always eat at Qdoba, we went in last night and never got served! We went in, noone in line, guy behind the counter was, I assume, working on Togo orders. We were NEVER greeted, never acknowledged, he made 3 Togo orders, messed with "boxes/ containers". Another lady was grilling steak with a full grill, she came out of the back, flipped her streaks, looked at us, looked at the worker, rolled her eye, I assume to the fact that we were not being served, went into the back again. We waited while he messed with and rang out a Togo customer and another customer came in behind us. We thought he was headed our way when the Togo tickets started coming in again, he went immediately to them and again never even looked at us! My husband said "really dude" and looked at me, since this is our "thing" we again waited. He started making a Togo again NEVER acknowledging us, gal comes back flips the steak again kinda glares at him and goes Into the back again. At this point we left and went to buzzard Billy's. Very disappointed, will try again tonight but again VERY DISAPPOINTED!!! We were there every bit of 10mins!! NOT COOL!!!Went back last night, same guy working, restaurant had several, never spoke to us just looked at us. I ordered had to keep asking for "more" as he wasn't even giving a scoop of "the cheap stuff" rice, beans... couldn't get veggies, guacamole or sour cream.. my husband ordered and just basically went through the line as he was already irritated, we get to our room and actually measured his and he lad less than 6 oz of everything, his entire bowl literally fit into the little plastic water cup at the hotel!! (That's why I can say less than 6oz) guess we will not be back as husband had to order from another restaurant again! Shame shame shame!!
Adam Joda
Easily the slowest Qdoba I’ve ever been to. The big guy looks like he’s trying to go as slow as possible and he never talks or even acknowledges that you’re there. You could be next up and be waiting 2 minutes or 20 minutes. Dude acts like the line is
Waited 40 minutes for a pickup order with 1 item. Slow service, understaffed af
Atmosphere: 1
Food: 2
Service: 1
my boyfriend and i placed an online order and we’ve waited an hour and a half past the estimated time it’d be ready for pickup. 90 minutes later, we’re cancelling the order. the staff on the phone was not helpful either.
Food: 1
Service: 1
Food was okay. Nice that queso is free. But my daughter loves queso and it is a very chunky queso which she was not a fan of. But I get its for many tastes so can't always get what you want. The rice had large pieces of cilantro which was overpowering. Chips are very salty. Liked the birra meat but chicken was kind of plain. Overall did not feel it was worth $30 for two people. my daughter hardly ate any of her meal but wouldn't let me complain. We didn't even get drinks, just had water. We like pancheros or Chipotle better.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Burritos, Chips and Queso
Still edible ig, everything had a weird sour aftertaste, felt scammed bc they barely filled their bowls halfway and didn’t have what was on their menus which meant barely any vegetarian options. Lady (manager?) working there made a passive aggressive comment to us and was lowkey rude to fellow employees. Hit or miss depending on if that lady is working
Atmosphere: 1
Food: 1
Recommended dishes: Burritos Bowls, Chips and Queso
Always fast,
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burritos
Went in for a quick chips n queso. Far from that. A line of people left in front of me because how slow it was and there was no regard for people walking in. The person behind the counter was more concerned with talking to the person on the ear bud making ordering quite awkward for the person in front of me. Would also mention the baggy sweatshirt dragging in the food. Big plus.Do better.
Great food good price
I placed an order on their website at around 9:15 pm for pickup at 9:45 pm. My fiance was going to pick it up on his way home from work. He gets to the store at 9:45 sharp and the door is locked. They wouldn't let him pick up our food. They wouldn't even hand it to him through the door. He said the black guy that worked there told him yes you can get it, but the big white guy kept telling him no, don't let him in. I called the store. An employee told me that they stop pickup orders at 9:30 because they close at 10. He didn't know why the website let you schedule past that. His coworker (I assume the big guy) was telling him in the background that they were cleaning up and too bad if they didn't get their food, it's not the end of the world. No it's not the end of the world. But the food is already prepared and paid for. We weren't asking them to stop everything and make us a burrito at 9:55. All we wanted was our bag of food THAT WAS SITTING ON THE SHELF and we would leave them alone. I wish I could give zero stars. But I'm giving them two because two employees were nice and tried to be of some help. The other guy needs a new job. Food service ain't for him. Unfortunately this is the only Qdoba in town. But I recommend steering clear of it.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: 3-Cheese Queso
We hadn't been there in a long time and went recently and it was just really slow. They didn't have many items.Kid-friendliness: They do have high chairs for kids and kids meals.
Atmosphere: 2
Food: 3
Service: 2
I walked into the restaurant, not a single customer there. Loud mouth lady behind the counter piped up and said, No, No and No. I almost left as soon as I walked in. What an incredibly rude way to great your only customer. Then the boss dropped my burrito in the bag on the floor so it came apart when I opened it to eat it. I won't be back.
Restaurantji Recommends
Showed up just before 7 pm on a Sunday night for dinner. We wanted a quick bite. However, that is far from what happened. There were only 4 or 5 people in line ahead of us, so we figured we would be served soon. We saw the main worker in front, and they were taking care of customer in line and all the online orders. It quickly became apparent that the online orders were more important than the customers waiting in line. We waited over 30 minutes to start our order. The worker stated that they were a person short but never apologized for the weight, and he wasn't even working with intent. We finally saw another worker come from the back, and she took more dishes in the back to wash. Food tasted good but was lacking the meat we ordered, seemed skimpy. There were plenty of other issues that happened this was by far the worst fast food experience I have had. We should have gone to a sit-down restaurant, we would have gotten faster service. Plenty of other people walked out, but we thought since we waited 20 minutes and were next in line, we were in it for the long haul.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pulled Pork
Always a wonderful experience coming in here and being greeted by the delicious food and warm smiles of the workers who care enough to memorize your order. The workers here always go above and beyond for making conversation during the short wait times and giving you the small push to start collecting rewards and tips like saving receipts for points.
Atmosphere: 5
Food: 5
Service: 5
Extremely busy, line was almost out the door. Service is almost halted for in store customers, when online or phone orders come in. There was a line of 30+ people waiting to order, and the entire line was made to wait while multiple online orders were filled. Food was great, almost all the tables had not been cleaned.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Brisket Burrito Bowl
We come here 3xs a year to relax, always eat at Qdoba, we went in last night and never got served! We went in, noone in line, guy behind the counter was, I assume, working on Togo orders. We were NEVER greeted, never acknowledged, he made 3 Togo orders, messed with "boxes/ containers". Another lady was grilling steak with a full grill, she came out of the back, flipped her streaks, looked at us, looked at the worker, rolled her eye, I assume to the fact that we were not being served, went into the back again. We waited while he messed with and rang out a Togo customer and another customer came in behind us. We thought he was headed our way when the Togo tickets started coming in again, he went immediately to them and again never even looked at us! My husband said "really dude" and looked at me, since this is our "thing" we again waited. He started making a Togo again NEVER acknowledging us, gal comes back flips the steak again kinda glares at him and goes Into the back again. At this point we left and went to buzzard Billy's. Very disappointed, will try again tonight but again VERY DISAPPOINTED!!! We were there every bit of 10mins!! NOT COOL!!!Went back last night, same guy working, restaurant had several, never spoke to us just looked at us. I ordered had to keep asking for "more" as he wasn't even giving a scoop of "the cheap stuff" rice, beans... couldn't get veggies, guacamole or sour cream.. my husband ordered and just basically went through the line as he was already irritated, we get to our room and actually measured his and he lad less than 6 oz of everything, his entire bowl literally fit into the little plastic water cup at the hotel!! (That's why I can say less than 6oz) guess we will not be back as husband had to order from another restaurant again! Shame shame shame!!
Easily the slowest Qdoba I’ve ever been to. The big guy looks like he’s trying to go as slow as possible and he never talks or even acknowledges that you’re there. You could be next up and be waiting 2 minutes or 20 minutes. Dude acts like the line is
Atmosphere: 1
Food: 5
Service: 1