Tex-Mex · $
1 Chili's Grill & Bar
925 Mall Road, Barboursville
- Take-Out
- Delivery
Customers’ favorites
- Triple Dipper Big Mouth Bites Southwestern Egg Rolls Chicken Crispers
- Lunch Combo - Half Order Bacon Ranch Chicken Quesadillas
- Crispy Chicken Crispers Combos
- Chili’S Secret Sauce Burger
“I apologize for the very late review, but after having a less than stellar restaurant experience this evening, I wanted to go back and write this review. It's probably been close to a month, if not longer, since we last ate here. Food has always been great, service has always been great, wait times are more than fair and reasonable. This particular evening, more than likely a Saturday, it was busy but we were immediately seated. Our waitress Brooklyn (if that's incorrect I seriously apologize, but I believe that was her name) was awesome in every way, not one single complaint about her. If anything, I wanted to make sure she gets her props for how great she was. We ordered our food, waited, and maaaybe had to wait between a half hour and forty five minutes for our food? Something like that? Absolutely nothing out of the ordinary, especially on a busy day. Totally get it. Brooklyn must've sensed that it had been a little longer than usual, so she immediately went out of her way to check on our food twice and made sure it came out. The food came out, she apologized for the wait (which she didn't even have to, again it wasn't even much of an extended wait time), and the food was delicious. Which brings me to the point of this review. If it had stopped there, we would have been more than satisfied, but it didn't. Brooklyn not only did all of that but also proactively went and got her manager to come speak with us. We weren't disgruntled, we didn't ask for that nor expect that, but she took it upon herself to make sure we were satisfied. And I'm sorry for forgetting the manager's name, but he too was as friendly and helpful as could be. Not only did he come speak with us and apologize for the wait, but he gave us an option for a free dessert. Which I will emphatically state that 1.) we were NOT trying to get that, nor were we even anticipating that, and 2.) he absolutely did NOT have to do. Brooklyn and this manager showed true signs of professionalism and did what they could to make sure we were coming back to the restaurant in the future, instead of waiting to correct a mishap and then apologize later. I could not be happier with this interaction, and I would recommend this restaurant every time. In a world where mistakes happen all the time but people have zero patience, courtesy, or understanding of how businesses and customer service in particular operate (and yes, I've worked in several customer service jobs), two people in particular stepped up and showed that they know what they are doing and that they have knowledge and skill in their profession. Sorry for the long winded review, but I feel very deeply about how these interactions should be handled, especially after not receiving that at another different restaurant this evening. Keep up the good work.”
