The customer service here is lacking. The cashiers and cook are confrontational and not willing to make listed menu items. Then when you finally pay them $30 for food it is ABSOLUTELY TERRIBLE!! Charles Town Casino needs to do better, we spend way to much money (which some do not truly have to spend) to be mistreated!!! Not coming back!!!
Joey Stark
This is what you get for $20:
$16 gets you six pieces of dried up orange “chicken” that’s been re-deep-fried about six times and is tough and flavorless. The rest is rice.
$4 for the side of slightly burnt noodles.
Service was nice. But she lied to me and said the all the food was good when I asked what she recommended lol. She did admit she hadn’t tried it herself though 😂
Robert Shepp
30 minutes so far, and still food. Absolutely horrible
Napatsanan Pikhrongam
Kung Pao Chicken is very salty. I want to refund but cashier said need to wait manager and don’t know how long gonna be.
Atmosphere: 1
Food: 1
Service: 2
wilson yoingco
Waited in line for 45 minutes and paid $46.
Atmosphere: 1
Food: 1
Service: 1
Rebecca c
This place use to be good they have lost the quality of their food as always, cold, sticky, and no good price high. I don’t know what they’re trying to accomplish besides go out of business with their cheap food and horrible cooks.
Food: 1
Service: 1
a r
First time being here where ZEN noodle was open. My dad tried the regular PHO dish.
The young man behind the counter assisted quickly but that could have been because he was the only patron in line at that moment. For the most part, they seemed pretty quick in getting orders.
At first glance: it looked fine. Nothing fancy that you’d expect in a restaurant. After all, the food stall is at the eatery.
Tasted the broth alone- it was light. No flavor really. Made me think this is the type of “soup” served in prison.
The dish had no flavor - hence the hot sauce and hot mustard packets that my dad put into the dish. THANK GOD for those.
For the price, service was meh. For the price, the taste was meh.
If you’re at the Eatery here, I’d stick with The Classic (burgers and fries)…
Atmosphere: 2
Food: 1
Service: 5
Lester R.
food was salty and service to slow…
Atmosphere: 3
Food: 1
Service: 1
tiffany morris
This place is horrible, waited 30 mins for food that looked like a 10 yrs made, and the Portions are enough for a 5 yr old.
Atmosphere: 1
Food: 1
Service: 1
Arlie Hatfield
The food was extremely bad. The Orange Chicken were nuggets with a drizzle of orange sauce and no Broccoli or any other vegetables. While the Crispy Beef was tough with 4 - 1/4" pieces of red bell pepper and 2 slices of carrots that you could read the paper through. As for the Fried Rice the only thing in it was the Soy Sauce.
This place has gone so horribly downhill. They pre-make half of their entrees and keep them on a steam bar. I got general tso chicken that jiggled like jello, the meat was somehow reddish underneath, with no sauce on it and it stunk. The breading had the consistency of toilet paper that had gotten stuck on your foot and soaked in the bottom of your bathtub during your shower. The spring rolls were so vastly undercooked you literally couldn’t bit through them.I hope someone sees this from the health department before anyone gets sick…
Atmosphere: 1
Food: 1
Service: 2
inmer Hernandez
I was here today nuneyka was really rude to me. I'll buy a drink about a lot of food from there. She forgot to give me my drink when I went to try to get my drink they asked for my receipt but I'm not also asking for me to go to the line when I already wait for 45 minutes for the food.
Atmosphere: 1
Food: 1
Service: 1
Brian Dick
After enjoying some time playing casino games we thought the idea of oriental food sounded good. What a disaster! After waiting to long and paying too much we received what was honestly the worst meal we had ever had. Not kidding. I cannot remember paying money for a meal that looked and tasted any worse that this mess. Customer service is complacent and uncaring. We are all paying much more for dining out these days. I am OK with that when what I receive is decent. But lousy service AND terrible food will guarantee that we will never be back. This place gives Hollywood Casino Charlestown a black eye!
Atmosphere: 1
Food: 1
Service: 1
Frank Kopa
If I could give 0 stars I would. Took the girl at the counter almost 5 minutes to turn around and take my order. Which was simple. Then it took 30 minutes to get the food. When I walked up after 20 minutes asking what's going on? She said be patient in a snooty tone. Asked for my money back and she said "that's not how it works". I've never had generals tso chicken with a pasty bitter sauce. I was so disappointed. Worst Chinese food I've ever had. I hope you see this and decide on to never come here.
Atmosphere: 3
Food: 2
Service: 1
Ronald Clark
Terrible tempura shrimp floating in thick noodles and a few green onion pieces
The customer service here is lacking. The cashiers and cook are confrontational and not willing to make listed menu items. Then when you finally pay them $30 for food it is ABSOLUTELY TERRIBLE!! Charles Town Casino needs to do better, we spend way to much money (which some do not truly have to spend) to be mistreated!!! Not coming back!!!
This is what you get for $20:
$16 gets you six pieces of dried up orange “chicken” that’s been re-deep-fried about six times and is tough and flavorless. The rest is rice.
$4 for the side of slightly burnt noodles.
Service was nice. But she lied to me and said the all the food was good when I asked what she recommended lol. She did admit she hadn’t tried it herself though 😂
30 minutes so far, and still food. Absolutely horrible
Kung Pao Chicken is very salty. I want to refund but cashier said need to wait manager and don’t know how long gonna be.
Atmosphere: 1
Food: 1
Service: 2
Waited in line for 45 minutes and paid $46.
Atmosphere: 1
Food: 1
Service: 1
This place use to be good they have lost the quality of their food as always, cold, sticky, and no good price high. I don’t know what they’re trying to accomplish besides go out of business with their cheap food and horrible cooks.
Food: 1
Service: 1
First time being here where ZEN noodle was open. My dad tried the regular PHO dish.
The young man behind the counter assisted quickly but that could have been because he was the only patron in line at that moment. For the most part, they seemed pretty quick in getting orders.
At first glance: it looked fine. Nothing fancy that you’d expect in a restaurant. After all, the food stall is at the eatery.
Tasted the broth alone- it was light. No flavor really. Made me think this is the type of “soup” served in prison.
The dish had no flavor - hence the hot sauce and hot mustard packets that my dad put into the dish. THANK GOD for those.
For the price, service was meh.
For the price, the taste was meh.
If you’re at the Eatery here, I’d stick with The Classic (burgers and fries)…
Atmosphere: 2
Food: 1
Service: 5
food was salty and service to slow…
Atmosphere: 3
Food: 1
Service: 1
This place is horrible, waited 30 mins for food that looked like a 10 yrs made, and the Portions are enough for a 5 yr old.
Atmosphere: 1
Food: 1
Service: 1
The food was extremely bad. The Orange Chicken were nuggets with a drizzle of orange sauce and no Broccoli or any other vegetables. While the Crispy Beef was tough with 4 - 1/4" pieces of red bell pepper and 2 slices of carrots that you could read the paper through. As for the Fried Rice the only thing in it was the Soy Sauce.
Food: 1
Service: 2
Restaurantji Recommends
This place has gone so horribly downhill. They pre-make half of their entrees and keep them on a steam bar. I got general tso chicken that jiggled like jello, the meat was somehow reddish underneath, with no sauce on it and it stunk. The breading had the consistency of toilet paper that had gotten stuck on your foot and soaked in the bottom of your bathtub during your shower. The spring rolls were so vastly undercooked you literally couldn’t bit through them.I hope someone sees this from the health department before anyone gets sick…
Atmosphere: 1
Food: 1
Service: 2
I was here today nuneyka was really rude to me. I'll buy a drink about a lot of food from there. She forgot to give me my drink when I went to try to get my drink they asked for my receipt but I'm not also asking for me to go to the line when I already wait for 45 minutes for the food.
Atmosphere: 1
Food: 1
Service: 1
After enjoying some time playing casino games we thought the idea of oriental food sounded good. What a disaster! After waiting to long and paying too much we received what was honestly the worst meal we had ever had. Not kidding. I cannot remember paying money for a meal that looked and tasted any worse that this mess. Customer service is complacent and uncaring. We are all paying much more for dining out these days. I am OK with that when what I receive is decent. But lousy service AND terrible food will guarantee that we will never be back. This place gives Hollywood Casino Charlestown a black eye!
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars I would. Took the girl at the counter almost 5 minutes to turn around and take my order. Which was simple. Then it took 30 minutes to get the food. When I walked up after 20 minutes asking what's going on? She said be patient in a snooty tone. Asked for my money back and she said "that's not how it works". I've never had generals tso chicken with a pasty bitter sauce. I was so disappointed. Worst Chinese food I've ever had. I hope you see this and decide on to never come here.
Atmosphere: 3
Food: 2
Service: 1
Terrible tempura shrimp floating in thick noodles and a few green onion pieces
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