Tim Hortons

$ • Coffee Shops, Donuts

Menu Order Online

About Tim Hortons

Tim Hortons is a busy restaurant that handles breakfast and lunch rushes well, though it struggles with night shifts due to understaffing, leading to long wait times and mistakes on orders. Despite these challenges, the staff members are friendly and try their best to accommodate customers. Bianca, a standout employee, is known for her personable nature and welcoming smile, making visits more enjoyable for regulars. Recently, on a busy day during the stampede parade, the team performed exceptionally well despite the chaos, maintaining their composure and delivering good service. However, the restaurant's app can be unreliable, and orders may be fulfilled incorrectly.

The restaurant faces issues with cleanliness and safety, as it has become a hub for homeless individuals who occupy tables and leave trash behind. Customers have mentioned that the homeless people outside and begging for change while waiting in line can turn them away from this location. Despite these challenges, the staff, including Vanissa and Cheezy, are described as hard-working, friendly, and always wearing a smile, which makes the customer experience more enjoyable.