“I recently picked up a chicken pizza from Pizza Hut, and I must say it was a delightful experience. Mandeep, provided excellent service, making the transaction smooth and efficient. The chicken pizza itself was mouthwatering, with a perfect blend of flavors. I appreciate the consistency and quality that Pizza Hut consistently delivers.“
“Mmmhhh…Thanks to Berkay's menu recommendations, I had an amazing experience at Pizza Hut. Every suggestion perfectly matched my taste, and the flavors were incredible. I'll definitely return for the excellent service and delicious pizzas!“
“I see someone got all their friends and family put in fake reviews. All basically saying 'Veggie options' and nothing else. All from the same diaspora. None too obvious! Lame. Anyway, I had an issue with Pizza Hut and they took care of it immediately! No fuss. No hassles. Perfect! Thank you!“
“Amazing place to visit , staff is really amazing .I love the way they treat the customer.I just visit once but they treat me and the other customers waiting for their turn like family.Feel so friendly. Highly recommended for all the pizza lovers.Must visit.“
“Pizza Hut love : From its crunchy crust to its flavorful toppings and tantalizing sauces,Pizza Hut Downtown is definitely a crowd favourite… staff are so cooperative … thanks to Pizza Hut for the great service. See you soonVegetarian options: Must try veggies topping pizza … amazing taste with cheese“
“I really recommend ordering from this location as I always get delicious food with great quality.Also, i really like the atmosphere of this restaurant as staff is very professional and friendly. Quick service.I love their fast delivery services.“
“Excellent service!!! I was walking out the door and dropped my fries. They ran outside and said "don't even worry about, we will make a fresh one." They had them to me in a few mins. Food was also great quality and cooked in a timely manner.“
“Update - Nov.3.21 - 5 starsWould recommend this locationI am happy to provide my lateset update for this Pizza Hut. Overall, I had a very good experience. I bumped into the same person who initially took my order and it seems like changes have been made. Food was very tastey, probably the best of all the Pizza Huts I've tried. I got my pizza in 15 minutes this time :). Would recommend.Update - Oct.22.21 - 3 starsManagement Take Complaints SeriouslyI have been contacted by the District Manager and he handled this incident very professionally. I appreciated the fact that he let me know what steps have been taken to ensure future incidents like this do not happen. As such I have increased the rating from 1 star to 3 stars.Management has also convinced me to give the establishment another go and I will be evaluating this location based on my next walk-in and will update my review and rating accordingly.Original Review: Oct.21.21 - 1 starAn Absolutely Dishonest LocationI recently visited this location on October 16, 2021 at 5:46PM. The fellow who I assumed was in charge (based on how he was ordering other employees around, which definitely was not in a nice way) told me that it would take 20 minutes to get my pizza (i.e., 3 medium pizzas). After 20 minutes, I went in to see if my order was done. Nope not yet. After 30 minutes, still no pizza. After 40 minutes of waiting, you guessed it, still no pizza. At this point, I asked them to check on my order and the worker at the front told me that it would be ready soon.I was having a conversation with another customer who told me he had been waiting for over 40 minutes too. Close to 50 minutes later, I finally got my pizza. I received no apologies from staff on having to wait more than double the expected wait time. So, I had asked if I could get 2 complimentary dipping sauces for having to wait so long. Let me repeat that. I asked for 2 dipping sauce, which Pizza Hut would have charged a total of $2 for (but let’s be honest, it would have costed them cents in reality).The worker checked-in with the guy in charge (i.e., the guy who took my order) and he told me he would not give me the sauce because the reason my order took so long was because they were swamped with orders (especially from Skip-the-dishes). At this point, there was still no apology. This is why I was frustrated. From a customer’s perspective if you had known you were very busy, you should not promise and tell a customer it would take 20 minutes to get their pizza. Does Pizza Hut train staff to be dishonest and lie about wait-time so customers do not take their business elsewhere? This experience certainly feels that way! I could have dinned-in at another restaurant had I known it would have taken so long to get my order.In addition to my experience, I noticed some employee actions that make me wonder how seriously this location takes public health measures. To give context, I have a Masters in Public Health, so I notice these things. First, the customer waiting area is quite small. While I was waiting, there were sometimes between 6-8 people in the space. There is no way proper 2-meter social distancing could have been occurring. No staff tried to monitor capacity limits/physical distancing. Secondly, the guy in charge who took my order transitioned from working in the front (taking orders) to helping out in the back (to put finished pizzas/food into boxes). He was doing this while not wearing gloves. The reason I noticed this was because the worker who was packing food previously was wearing gloves. Now, I do not know if anyone paid with money or not, but I know for a fact that I did not see the keyboard or payment pad sanitized at any point when I was waiting inside for my pizza.On a side note, I have reached out to Pizza Hut to give feedback on this encounter and I have not received any responses after 5 days. Based on this experience I will not be brining my business to this location and will definitely not be recommending Pizza Hut to friends or family.“
“My family and I have been going for years. Always great service. The one time we did have a minor error with the pizza when we returned, they were already waiting with our order corrected , without us needing to utter a word. Great Service every time!“
“This is awesome Pizza Hut is great always hit good food nice delivery ppl thank you so much !!!!Kid-friendliness: The little one is so so pickie but loves your pizza can never other anyone else ever never will so we are stuck with you guys forever xxx thank Pizza Hut!!!“
“I had a great experience dining in at Pizza Hut with my friends last weekend. The atmosphere was lively, and the staff was friendly and accommodating. We ordered a variety of pizzas to share, including their classic Pepperoni Lover's and Meat Lover's pizzas. Each slice was loaded with toppings and bursting with flavor. We also indulged in their cheesy breadsticks, which were the perfect complement to our meal. Overall, it was a fun and satisfying dining experience that we'll definitely repeat.“
“They DO NOT have a clue at this location on the coupon you get when you fill out the survey. Can you get a validation code and this store has NO CLUE on how to help you redeem it it very very disappointing Head office at Pizza Hut better get this issue resolved but most likely they won’tIt’s been a week and nobody has reached out to me as of yet.“
“Yesterday, I order super supreme lovers pizza in this location, and to be honest, I really like that pizza because everything is perfect from topping to original crust. First of all, all staff member are really good but one of the front desk, I guess her name is gurleen. She suggest me about this pizza because at that time, I was confused to take which pizza should I had to order as its my first time to order in pizza hut. I really like there services and atmosphere. Secondly, I recommend to eat this pizza because it's really great. It taste really good.“
“Best deal in town for wings. Good food. Always check thier website before ordering, there's always some good coupons to use. I will continue to frequent this store. Points system for free food is nice, basically a standard for fast food now. I like that. Lol.“
“I went to this location last night and I saw a guy who’s working there in very fast pace and I want to make an order. He helped me a lot in rush hour as well very calmly and I really appreciate for his patience. At the end I ask for his name. His name is “
“They were a bit late with my delivery due to some sort of mixup and not only did I get my order like 5 minutes after calling them up, they were super nice and gave me complimentary garlic bread and a coke to apologise. Thank you so much.Also they do nice “
“This is actually the best Pizza Hut in the city. They don't skimp on toppings, they're fast and friendly. I literally drive to this location from Downtown when I'm craving Pizza Hut - the central locations just can't get the job done at “