“Passing through from Florida to Tuscaloosa for the Alabama/Texas game. Decided to stop here. Tay-una has the patience of a saint! Not only was it obvious she was training the other staff member-she also was running circles on the Subway line ON TOP OF successful dealing with a difficult customer. Through college, I’ve worked in the tourist industry, so I can spot a difficult customer from a mile away. Just so happened there was one behind me. Tay-una never broke stride when the customer said, “the spinach was wilted” (it wasn’t-I’m eating my sandwich with spinach on it now, and it’s great!), they didn’t see Tay-una put a particular sauce on their sandwich (Tay-una did-everyone saw, but Tay-una politely asked them if they wanted more sauce), and, when I was cashing out and read back my order that happened to have bacon on it, difficult customer said, “You didn’t put bacon on my sandwich, did you?!?” I’m shaking my head no at this point while Tay-una assured the customer, far more politely that I would have, that their sandwich did not; in fact, have bacon on it.Give this woman a raise!“
Recommended
“Passing through from Florida to Tuscaloosa for the Alabama/Texas game. Decided to stop here. Tay-una has the patience of a saint! Not only was it obvious she was training the other staff member-she also was running circles on the Subway line ON TOP OF successful dealing with a difficult customer. Through college, I’ve worked in the tourist industry, so I can spot a difficult customer from a mile away. Just so happened there was one behind me. Tay-una never broke stride when the customer said, “the spinach was wilted” (it wasn’t-I’m eating my sandwich with spinach on it now, and it’s great!), they didn’t see Tay-una put a particular sauce on their sandwich (Tay-una did-everyone saw, but Tay-una politely asked them if they wanted more sauce), and, when I was cashing out and read back my order that happened to have bacon on it, difficult customer said, “You didn’t put bacon on my sandwich, did you?!?” I’m shaking my head no at this point while Tay-una assured the customer, far more politely that I would have, that their sandwich did not; in fact, have bacon on it.Give this woman a raise!“