Customers` Favorites
Customers` Favorites
“I am a loyal DQ fan, my friends are too. Whenever we hangout in Pell City, we usually get Dairy Queen. We’ve become quite fond of our local staff. Although, last night in the drive thru we had a rough experience.. the girl in over the headset had a hard time taking our order. Which we understand happens, it’s been a problem a lot lately at multiple fast food chains. So then a boy took our order but he also, for some reason thought we were ordering four meals, despite the fact nobody ever said four LOL, it happens, we eventually get our order and make it to the window. He’s a little quiet, maybe “short” with us. Still has to correct the staff multiple times that we just want ONE 3 piece. We eventually get our box, which is heavy… so I open it.. and see. Ketchup. My food is covered in two hand fulls of ketchup. Which in itself is hilarious. But as I’ve stated before, I LOVE my Dairy Queen, so I went inside to speak with whoever looked like shift lead. I am bad at names so I did not get her name, I’m not worried about it because she was so sweet and precious. She handled the situation beautifully. She kindly got my food remade, took a picture of my stupid amount of ketchup, and kindly walked me out while apologizing for this whole silly scandal. I just wanted to compliment how they handled a bad situation. Instead of complaining I wanted to compliment how much I love this location and how the people in charge make things right. Teenage staff can have attitudes, I am a teenager, I get it. But the adults in this location did their job kindly, and turned my experience into a good one. I will happily continue to support this location!“
Customers` Favorites
“Katrina and Thomas you guys rock As I sat and ate the most wonderful food for fast food I watched as both of you worked extremely hard. Layering each topping to perfection and had such wonderful personality I have ever seen Thank you guys so much. I will def come back“
Customers` Favorites
“Awesome place awesome food“
Customers` Favorites
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“First time visit for my wife and I. Pizza was loaded with cheese and toppings “delicious”. 36 flavors of ice cream. Waited less than 10 mins for pizza. Hot out of the oven. The owners and staff very friendly and accommodating. They keep this up and they will have a line out the door. Highly recommend it!“